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SHAKESALOT
SHAKESALOT's Photo Posts: 1,273
10/27/13 8:37 P

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Hi
I'm not sure if this is where should be.... would be thankful for any help can give. I am not receiving my team digest and haven't for weeks. I went to manage team page and my box is checked to receive it. : ( It is sad not to feel part of team. Can you help or point me to where need to go? Thanks again.

Making it real!


BRANDTSGIRL
BRANDTSGIRL's Photo SparkPoints: (51,804)
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3/25/13 5:14 P

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ANNE_SP got my team digest thanks:)

SP member since February 2007
**I'm the Former Founder and Leader ** Of the "Perimenopause to Menopause what should you expect team"
http//www.sparkpeople.com/myspark/gr
oups_individual.asp?gid=35537



"DO OR DO NOT FOR THERE IS NO TRY".....JUST DO IT!


 current weight: 177.0 
 
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144.75
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BRANDTSGIRL
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3/24/13 1:03 P

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Anne_SP,
I did not get my spark team digest again this week could you let who ever is in charge of this know.
Thanks
brandtsgirl

SP member since February 2007
**I'm the Former Founder and Leader ** Of the "Perimenopause to Menopause what should you expect team"
http//www.sparkpeople.com/myspark/gr
oups_individual.asp?gid=35537



"DO OR DO NOT FOR THERE IS NO TRY".....JUST DO IT!


 current weight: 177.0 
 
189
174.25
159.5
144.75
130


BRANDTSGIRL
BRANDTSGIRL's Photo SparkPoints: (51,804)
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2/12/13 10:17 A

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Thanks ANNE_SP, I had no idea I did not have this feature marked, thought I did.



SP member since February 2007
**I'm the Former Founder and Leader ** Of the "Perimenopause to Menopause what should you expect team"
http//www.sparkpeople.com/myspark/gr
oups_individual.asp?gid=35537



"DO OR DO NOT FOR THERE IS NO TRY".....JUST DO IT!


 current weight: 177.0 
 
189
174.25
159.5
144.75
130


AASLP___
Posts: 9,650
2/11/13 10:17 P

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Hi BRANDTSGIRL,

I looked at your account and you are not signed up to receive any digests. To do that, go to your SparkTeams page and select the option to manage your team preferences. There, you can select the digests you'd like to receive and then you will begin receiving those..

Edited by: AASLP___ at: 2/11/2013 (22:17)
--Anne
___________________________________




BRANDTSGIRL
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2/11/13 2:34 P

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ANNE_SP , I Just wanted you to be aware that I did not get my team digest for now a month and my coleaders did.
Please let me know what the problem is thanks.
brandtsgirl

SP member since February 2007
**I'm the Former Founder and Leader ** Of the "Perimenopause to Menopause what should you expect team"
http//www.sparkpeople.com/myspark/gr
oups_individual.asp?gid=35537



"DO OR DO NOT FOR THERE IS NO TRY".....JUST DO IT!


 current weight: 177.0 
 
189
174.25
159.5
144.75
130


REGILIEH
REGILIEH's Photo SparkPoints: (199,654)
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2/10/13 5:33 P

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I'm sorry you didn't get them, I did get mine and it was nice to get them. I feel guilty that I got mine and you didn't. So I guess it is partially fixed. Thank you for mine.



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BRANDTSGIRL
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2/10/13 3:37 P

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ANNE_SP, I just wanted you to know that I did not get the team digest for my team again this week....so that's 3 weeks in a row of no emails...just letting know:)


SP member since February 2007
**I'm the Former Founder and Leader ** Of the "Perimenopause to Menopause what should you expect team"
http//www.sparkpeople.com/myspark/gr
oups_individual.asp?gid=35537



"DO OR DO NOT FOR THERE IS NO TRY".....JUST DO IT!


 current weight: 177.0 
 
189
174.25
159.5
144.75
130


AASLP___
Posts: 9,650
2/4/13 3:38 P

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Because of the way the digests work we aren't able to do that, but thank you for the feedback!

--Anne
___________________________________




REGILIEH
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2/4/13 12:24 P

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This is just Monday, why can't they send them for last week? I would think if they sent them for last week they would know whether they have it fixed or not. Thank you.



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AASLP___
Posts: 9,650
2/4/13 11:34 A

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Hello all,

The tech team was able to look at this and believe they were able to correct the problem. If you don't receive your digests next Sunday, just let me know and we'll try again. We have to wait for the next round of digests to go out to be able to see if the changes worked :)

--Anne
___________________________________




AASLP___
Posts: 9,650
2/4/13 7:49 A

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We are aware that the digests did not go our as usual and our tech team is working on resolving the issue. Sorry for the inconvenience!

--Anne
___________________________________




REGILIEH
REGILIEH's Photo SparkPoints: (199,654)
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2/4/13 12:25 A

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I also did not get my team digests, I would think after over a week someone would know something! What's the deal?



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BRANDTSGIRL
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2/3/13 3:43 P

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Thanks ANNE_SP for the up date:)

SP member since February 2007
**I'm the Former Founder and Leader ** Of the "Perimenopause to Menopause what should you expect team"
http//www.sparkpeople.com/myspark/gr
oups_individual.asp?gid=35537



"DO OR DO NOT FOR THERE IS NO TRY".....JUST DO IT!


 current weight: 177.0 
 
189
174.25
159.5
144.75
130


AASLP___
Posts: 9,650
2/3/13 10:01 A

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I wanted to give you a small update to say that the team digests still did not appear to go out correctly this week, but our team is working on it. Thanks again or your patience!

--Anne
___________________________________




AASLP___
Posts: 9,650
1/30/13 4:59 P

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Sorry, but I haven't heard anything. We may need to wait to see what happens next Sunday.

--Anne
___________________________________




BRANDTSGIRL
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1/30/13 1:14 P

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Anne_Sp, I was just wondering if you have heard if the Tec department found out why we did not get our weekly digest and if they have fixed it yet?

SP member since February 2007
**I'm the Former Founder and Leader ** Of the "Perimenopause to Menopause what should you expect team"
http//www.sparkpeople.com/myspark/gr
oups_individual.asp?gid=35537



"DO OR DO NOT FOR THERE IS NO TRY".....JUST DO IT!


 current weight: 177.0 
 
189
174.25
159.5
144.75
130


UNIDENT
UNIDENT's Photo Posts: 33,498
1/29/13 1:19 P

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Sometimes the responses other people get aren't staff. Sometimes the staff need to go ask someone else or look into your problem before they can answer.

Eg "Where do I go for this...?" is a question they can just answer. "Why isn't this working?" is a question they need to research before they can answer.

Deb, in New Zealand


WALKING_WONDER
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1/29/13 9:22 A

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I guess I was just getting impatient because other people posted questions after me and had already gotten a response, so I was assuming I should have a response. Sorry to cause any problems.

Co-leader of 10k Steps a Day
www.sparkpeople.com/myspark/groups_i
ndividual.asp


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Alcohol-free since 1997


 
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BRANDTSGIRL
BRANDTSGIRL's Photo SparkPoints: (51,804)
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1/29/13 6:49 A

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Enough said......


Thanks for the info.....

SP member since February 2007
**I'm the Former Founder and Leader ** Of the "Perimenopause to Menopause what should you expect team"
http//www.sparkpeople.com/myspark/gr
oups_individual.asp?gid=35537



"DO OR DO NOT FOR THERE IS NO TRY".....JUST DO IT!


 current weight: 177.0 
 
189
174.25
159.5
144.75
130


UNIDENT
UNIDENT's Photo Posts: 33,498
1/28/13 11:32 P

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It's not very realistic to expect a reply within six hours. Patience is a virtue. :)

Over the weekends they very likely have minimal staff, too. I don't know what their staffing over weekends is, but they're a small company and I bet their staff want their family time, as you probably do too. So while someone is probably monitoring, it might be one person who has a lot to do! :)

So patience ... always make a post and come back and check 24 hours later to see if there's a response.

Deb, in New Zealand


BRANDTSGIRL
BRANDTSGIRL's Photo SparkPoints: (51,804)
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1/28/13 10:28 P

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Thanks Anne_SP for doing this there allot of members who are not getting there team digest.

Please let us know as you as you can.
brandtsgirls.

SP member since February 2007
**I'm the Former Founder and Leader ** Of the "Perimenopause to Menopause what should you expect team"
http//www.sparkpeople.com/myspark/gr
oups_individual.asp?gid=35537



"DO OR DO NOT FOR THERE IS NO TRY".....JUST DO IT!


 current weight: 177.0 
 
189
174.25
159.5
144.75
130


AASLP___
Posts: 9,650
1/28/13 4:02 P

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Hi,

We sent a note to our tech team about this over the weekend and they are looking into what happened. We respond to message board posts within 24 hours, but it isn't always possible to answer them immediately.

--Anne
___________________________________




WALKING_WONDER
WALKING_WONDER's Photo SparkPoints: (107,988)
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1/28/13 3:25 P

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Why has no one responded? I did find out that I am still subscribed to the digests, I just didn't get them this week. Will this be fixed by next week? Will someone respond to my post? Is there anybody out there?

Co-leader of 10k Steps a Day
www.sparkpeople.com/myspark/groups_i
ndividual.asp


Smoke-free since 1993
Alcohol-free since 1997


 
107,988 SparkPoints


WALKING_WONDER
WALKING_WONDER's Photo SparkPoints: (107,988)
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1/28/13 9:26 A

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I was just wondering why I didn't get ANY of my SparkTeam Digests this week? Is there something wrong with Spark, or did something in my settings somehow get messed up? If it's my settings, can someone please tell me how to check them or fix them? This is the first time I've never gotten them, and I know that others have had similar problems.

Please help!

Co-leader of 10k Steps a Day
www.sparkpeople.com/myspark/groups_i
ndividual.asp


Smoke-free since 1993
Alcohol-free since 1997


 
107,988 SparkPoints


 
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