mobile app

Posts: 23
12/31/12 12:50 P

Thank you so much for your help. I tried both ways for the Android with no luck. I'm wondering if it completely removed it when i installed myfitnesspal. :(
I'm so sad about this. :(

current weight: 162.5

202 189 176 163

150

SparkPoints: (75,579)
Fitness Minutes: (68,251)
Posts: 9,019
12/31/12 11:00 A

Hello,

iPad and iPhone:
1. On your device, open the App Store app.
2. Click the button at the bottom to navigate to "Purchased."
3. At the top of the purchased apps page, click the button that says "Not on this iPad/iPhone."
4. Scroll through the apps until you find the Diet and Fitness tracker and click to install.

Android:
The process for reinstalling the free version of the app is slightly different depending on where you originally downloaded the app:

Option A--Purchased from Google Play Store/Android Market
1. On your device, open the Google Play app.
2. Click the menu button on your phone.
3. From the options that appear, select "my apps."
4. At the top of the page, you will have the option of viewing installed or all apps. Click the button that says "all" to view all apps.
5. Scroll to find the app.
6. To the right of the app title, click the icon that says "free" to install it.

Option B--Purchased from Amazon
1. Open the Amazon Appstore App.
2. Click on the menu button on your phone.
3. Form the options that appear, select "my apps."
4. At the top of the page you have the option of viewing new, installed, or all apps. Click to view all apps.
5. Locate the SparkPeople app from that list and click to install.

Be well,
Kelly

31 Days until:  Days until our Family Vacation

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Posts: 33,302
12/30/12 10:30 P

You can reinstall apps you had on the phone before the factory reset without having to purchase them again, but you might need to seek IT support on your phone/OS on exactly how to do that.

Posts: 23
12/30/12 4:16 P

So...I started on sparkpeople in early August. I've raved about the site and was a faithful tracker, exerciser and etc. 2 weeks ago i was having issues with my phone so I did a factory reset on it. When I went to reinstall the app it said it was going to cost me $3.99. Seriously - for an app I had 2 minutes earlier?
I love sparkpeople and I understand having to make money but I'm not paying $3.99 for the exact same thing I had for free. Anyone know how I can get it back?

i signed up for myfitnesspal.com and its very similiar but all my data is already in SP. Anyone know how I can get it back?

current weight: 162.5

202 189 176 163

150