Cannot get Fitbit Ultra to Sync to SP

Posts: 26,897
1/1/13 9:57 A

Did you get this resolved yet? If not, have you tried a different browser (sometimes that can make a difference on some sites).

Coach Denise

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12/30/12 11:40 A

There are no errors at all. Everything looks fine. When I go to Sync my fit bit, nothing happens. There does appear to be a line for a brief moment, but nothing transfers. I did reset the docking station for the Fitbit, and am about to log out of both accounts and log back in. There are also some troubleshooting steps on the Fitbit page when "Fitbit does not respond to requests." I am not sure that is exactly my problem, but I do not know when else to try. I am also in the process of submitting a help request with Fitbit.

current weight: 135.1

151 143.25 135.5 127.75

120

Posts: 26,897
12/29/12 11:09 P

What happens when you go through all that? Do you get an error of any kind? If so, what does it say?

Coach Denise

1,328 Days since:  No Soda

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SparkPoints: (4,424)
Fitness Minutes: (13,606)
Posts: 13
12/29/12 10:57 P

I already followed those instructions, both connecting and subscribing to my fitbit account. However, it is still not syncing.

Sue

current weight: 135.1

151 143.25 135.5 127.75

120

Posts: 26,897
12/29/12 10:13 P

This page has info on connecting your Fitbit account to SP: www.sparkpeople.com/fitbit/connect.asp.

Coach Denise

1,328 Days since:  No Soda

0 337 675 1012

1350

SparkPoints: (4,424)
Fitness Minutes: (13,606)
Posts: 13
12/29/12 7:39 P

I have tried a number of strategies to sync my Fitbit Ultra to SP, but all were unsuccessful. I have connected the FB to the computer via USB, updated to the computer via wireless, made sure Fitbit was open on the computer, even updated the Fitbit OS on my computer (Win 7) and rebooted. Any suggestions?

current weight: 135.1

151 143.25 135.5 127.75

120