Survey Changes Settings

Posts: 7,624
12/12/12 12:18 A

Thank you for bringing this up, Wolfkitty.

I answered untruthfully on a couple of questions to avoid changes I didn't want, such as changing (for example) to a diabetes or heart-healthy tracker because I did not want the change. If I had wanted a different tracker, I would have so chosen in the past. I came close to not completing the survey and forfeiting earning the points for that very reason.

I know wonder what might have changed I haven't noticed and will waste some time verifying my settings.

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Fitness Minutes: (42,935)
Posts: 24,858
12/9/12 10:19 P

I went back to check that to see if you could, and I see it. But that's not really the point, is it? I've manually made the changes I need to make (as far as I can tell). And if I uncheck boxes that relate to me or my household,then isn't that defeating the point of the survey?

I noticed that the prelude to the survey says that it is designed to create new articles/features relevant, and present me with relevant items.


"SparkPeople strives to create new articles and features that are relevant to our members’ lives. The more we know about you and your goals, the more personalized and relevant the articles and features we can present you with.

Please take a few minutes to complete the following survey. By doing so, you will be helping us improve the user experience in ways that not only help you, but thousands of other members as well. Since it takes a little longer than most challenges, by taking this survey, you will also earn 250 SparkPoints!'

And since I went back i noticed that under the heart healthy questions the answer has:

Are you or anyone in your household currently affected by cardiovascular/nervous conditions/events?
Please check all that apply:
-General heart health/heart disease concerns (checking will provide healthy heart version of nutrition tracker)
-High blood pressure/hypertension (checking will provide healthy heart version of nutrition tracker)
-High cholesterol (checking will provide healthy heart version of nutrition tracker)
-Angina, heart pains, or chest heaviness
-Atrial fibrillation
-Mitral valve prolapse

Somehow my tracker was changed even though I checked Mitral Valve Prolapse and not any of the items that said "checking this will change your tracker". But MORE importantly, the question is asking about other people in my household - so if my husband has high blood pressure, or I'm taking care of my mother-in-law, for some reason MY food tracker changes - it doesn't make any sense to me.

Best of luck,
Jocelyn

current weight: 262.0

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SparkPoints: (75,424)
Fitness Minutes: (67,796)
Posts: 9,006
12/9/12 8:33 P

Hello,

You are welcome to go back to the survey and uncheck what you originally checked if you wish.

Be well,
Kelly

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SparkPoints: (63,927)
Fitness Minutes: (42,935)
Posts: 24,858
12/9/12 3:13 P

I am really disappointed to find that after I took a Spark survey in order to get points that many of my manually entered or specifically chosen settings were changed automatically.

I know that it may be a benefit for someone who first starts and doesn't understand all that spark has to offer to be automatically enrolled in the "condition center" so that they get information about depression.

I had set up my nutrition tracker so that it would show me specific macro nutrient break downs for each meal and snack because I turned on the "Diabetes" condition center. So when I TRUTHFULLY answered a survey for points, and not only was that turned off, but my medical history with PREVIOUsLY being diagnosed with Mitral Valve Prolapse triggered enrolling me in the heart program, and changing my nutrition tracker settings I was not only surprised, but heavily disappointed.

I've been using this website for 5 years, and am here every day. I would like the option to turn on/off the features *I* want to use, and be alerted if they are going to change.

I feel like I can't trust that what I opted into will be saved. I promote spark to hundreds of people every year. Sometimes they even credit me for referring them, which is how I have nearly 60 people referred. I want to be able to explain the intentions of the website, and wholeheartedly endorse what you guys offer.

When I tell someone that you can opt out of getting 20 emails per day, I want them to believe me! When things like an optinal survey for points automatically signs me up for 2 (or more if I had checked other conditions) additional emails per week, that makes me uncertain of the other options they might be unknowingly enrolled in- so less able for me to reassure them that spark isn't like other websites.

Please fix what I consider to be a fault in the survey- add an option to either have those things enrolled /turned on, or opt out. Or disable it completely, and have it point to those areas so that people can turn them on if they wish.

-Jocelyn

current weight: 262.0

375 325 275 225

175