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Lost mileage


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SP_COACH_NANCY
SparkPoints: (158,833)
Fitness Minutes: (112,042)
 Posts: 46,222
8/18/12 9:58 A

Community Team Member

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Hi,

It was sent to our team, however, I am not too sure if they will be able to retrieve the data on individual accounts. When we have isolated incidences like this, it may be difficult to pin-point the issue. I will let you know if I hear anything.

Coach Nancy



0 Days until:  The Historic MC 1/2 Marathon
 
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JODROX
JODROX's Photo Posts: 1,166
8/18/12 9:47 A

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Any word on restoring the mileage data?

~~~Jody~~~


 Pounds lost: 2.0 
 
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SP_COACH_NANCY
SparkPoints: (158,833)
Fitness Minutes: (112,042)
 Posts: 46,222
8/14/12 5:11 P

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Hi Jodrox,

I haven't been able to replicate this issue, however, I forwarded this to out team to look into.

THANKS so much for your understanding and patience.

Coach Nancy



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JODROX
JODROX's Photo Posts: 1,166
8/14/12 2:27 P

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No, I didn't reset it. I still have all my other info. Just the mileage disappeared.

~~~Jody~~~


 Pounds lost: 2.0 
 
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SP_COACH_NANCY
SparkPoints: (158,833)
Fitness Minutes: (112,042)
 Posts: 46,222
8/14/12 11:45 A

Community Team Member

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Hi JODROX,

Updating your mileage goal should not have wiped out your mileage. Did you reset your account per chance?

Coach Nancy



0 Days until:  The Historic MC 1/2 Marathon
 
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JODROX
JODROX's Photo Posts: 1,166
8/14/12 7:50 A

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Yesterday I updated my mileage goal, and in doing so, it wiped out all of my mileage -- for the year, for the month, for the week. Is there any way to get that back?

~~~Jody~~~


 Pounds lost: 2.0 
 
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