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Trouble logging in my I phone



 
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SP_COACH_DENISE
SP_COACH_DENISE's Photo Posts: 28,874
11/18/13 3:51 P

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If you are referring to the older free version that we used to have, the paid app is more complete and has been updated a few times already and will continue to be updated. If you have the older free version, that is not being update any longer. We do have a SparkAmerica app, which is free, but it is just a quick check-in/way to track your fitness info. The paid Diet & Food Tracker app is the most complete and will let you know track your fitness, nutrition, spin the SparkPoints wheel, read articles, etc. You can find all of our apps here: www.sparkpeople.com/mobile-apps.asp.

Coach Denise

"Obstacles don't have to stop you. If you run into a wall, don't turn around and give up. Figure out how to climb it, go through it, or work around it." - Michael Jordan

Searching for a buddy? Try using the search feature in the SparkPages section.


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VALLEYITE
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11/17/13 8:24 P

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Ok is the paid app different from the free one is it more complete where do I get it .

Sunny
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 current weight: 132.5 
 
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SP_COACH_DENISE
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11/17/13 8:17 P

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It is not the same.

Coach Denise

"Obstacles don't have to stop you. If you run into a wall, don't turn around and give up. Figure out how to climb it, go through it, or work around it." - Michael Jordan

Searching for a buddy? Try using the search feature in the SparkPages section.


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VALLEYITE
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11/17/13 2:47 P

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Is the free the same as the paid app?

Sunny
I Can Do All things Through Christ Who Strengthens Me









 current weight: 132.5 
 
132.5
128.125
123.75
119.375
115


VALLEYITE
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11/17/13 2:43 P

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It was the corporate wellness app @ 3.99 n I had downloaded the free too. But, I thought that paid ad would of been just like complete like using sp on the computer.

Sunny
I Can Do All things Through Christ Who Strengthens Me









 current weight: 132.5 
 
132.5
128.125
123.75
119.375
115


SP_COACH_DENISE
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11/17/13 1:42 P

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If you downloaded the paid app (not the corporate wellness app): itunes.apple.com/us/app/diet-food-tracker-
sparkpeople/id568471693?mt=8&ign-mpt=u
o%3D8
and removed it from your phone, you should be able to get it back on your phone by doing the following:

1. On your device, open the App Store app.
2. Click the button at the bottom to navigate to "Purchased."
3. At the top of the purchased apps page, click the button that says "Not on this iPad/iPhone."
4. Scroll through the apps until you find the Diet and Fitness tracker and click to install.

Coach Denise

Edited by: SP_COACH_DENISE at: 11/17/2013 (13:42)
"Obstacles don't have to stop you. If you run into a wall, don't turn around and give up. Figure out how to climb it, go through it, or work around it." - Michael Jordan

Searching for a buddy? Try using the search feature in the SparkPages section.


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VALLEYITE
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11/17/13 8:40 A

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This what I was told....Go figure....The app that you are trying to log into is the Corporate Wellness app, which
is only for corporations that have a specific program with us and is only
available to members of that program. So that is why you are getting that
error of not being able to log into it. We do have apps available to our
general membership, and you can see a description of them and links to
download on this page:

http://www.sparkpeople.com/mobile-apps.asp

Denise Tausig
SparkPeople/SparkTeens Community Leader and Support Manager
www.sparkpeople.com
www.sparkteens.com

-----Original Message-----
From: SJ Rojas [mailto:Valleyite50@hotmail.com]
Sent: Friday, November 15, 2013 4:50 PM
To: Denise@sparkpeople.com
Subject: Can't log in





Sunny
I Can Do All things Through Christ Who Strengthens Me









 current weight: 132.5 
 
132.5
128.125
123.75
119.375
115


VALLEYITE
VALLEYITE's Photo SparkPoints: (16,588)
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Posts: 511
11/17/13 8:34 A

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Actually since I don't know much about this things I did the opposite I removed the one that I paid and now because of Denise advise it was for companies. I won't be able to log in again. Have to stick with the free one. Any advise I'm what I should do? It would be nice to have the complete program on my I phone

Sunny
I Can Do All things Through Christ Who Strengthens Me









 current weight: 132.5 
 
132.5
128.125
123.75
119.375
115


VALLEYITE
VALLEYITE's Photo SparkPoints: (16,588)
Fitness Minutes: (21,126)
Posts: 511
11/16/13 7:40 P

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That's exactly what I did .

Sunny
I Can Do All things Through Christ Who Strengthens Me









 current weight: 132.5 
 
132.5
128.125
123.75
119.375
115


FORTYPLUS56
FORTYPLUS56's Photo Posts: 1,209
11/16/13 7:35 P

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Make sure your not trying to log into sparkpeople corporate. That happened to me several times. If you downloaded the free version remove it from your apps. You should then be able to sign in on the app you bought. Just a thought.

"NO ONE CAN WALK BACKWARDS INTO THE FUTURE"



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SP_COACH_DENISE
SP_COACH_DENISE's Photo Posts: 28,874
11/15/13 2:53 P

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Will you take some screenshots of what you are seeing on your phone? You can send those to me at denise@sparkpeople.com. Thanks!

Coach Denise

"Obstacles don't have to stop you. If you run into a wall, don't turn around and give up. Figure out how to climb it, go through it, or work around it." - Michael Jordan

Searching for a buddy? Try using the search feature in the SparkPages section.


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VALLEYITE
VALLEYITE's Photo SparkPoints: (16,588)
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11/15/13 2:45 P

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What I mean is that all email that I get to go to sp I use the same id and password and on the free version also and now that I paid $3.99 to get my full version I can't log in. There is a locked sign. To e- mail this I'm going through the e- mail sent on my hotmail acct.

Sunny
I Can Do All things Through Christ Who Strengthens Me









 current weight: 132.5 
 
132.5
128.125
123.75
119.375
115


SP_COACH_DENISE
SP_COACH_DENISE's Photo Posts: 28,874
11/15/13 12:49 P

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I'm not sure what you are referring to about hotmail. You would log in through the app with your username and password, not your email address or through an email.

Coach Denise

"Obstacles don't have to stop you. If you run into a wall, don't turn around and give up. Figure out how to climb it, go through it, or work around it." - Michael Jordan

Searching for a buddy? Try using the search feature in the SparkPages section.


1,663 Days since:  No Soda
 
0
425
850
1275
1700


VALLEYITE
VALLEYITE's Photo SparkPoints: (16,588)
Fitness Minutes: (21,126)
Posts: 511
11/15/13 10:38 A

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Also it tells through hot mail to use HTML I have no idea what that is because for years I've used my computer for sparkpeople now I want to use my iPhone Thanks for your help

Sunny
I Can Do All things Through Christ Who Strengthens Me









 current weight: 132.5 
 
132.5
128.125
123.75
119.375
115


VALLEYITE
VALLEYITE's Photo SparkPoints: (16,588)
Fitness Minutes: (21,126)
Posts: 511
11/15/13 10:36 A

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Yes, I can enter on my hot mail & on the free one but not on the one I paid $3.99

Sunny
I Can Do All things Through Christ Who Strengthens Me









 current weight: 132.5 
 
132.5
128.125
123.75
119.375
115


SP_COACH_DENISE
SP_COACH_DENISE's Photo Posts: 28,874
11/15/13 9:09 A

SparkPeople Team Member

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Are you sure you're entering your username and password exactly as you do on the website?

Coach Denise

"Obstacles don't have to stop you. If you run into a wall, don't turn around and give up. Figure out how to climb it, go through it, or work around it." - Michael Jordan

Searching for a buddy? Try using the search feature in the SparkPages section.


1,663 Days since:  No Soda
 
0
425
850
1275
1700


VALLEYITE
VALLEYITE's Photo SparkPoints: (16,588)
Fitness Minutes: (21,126)
Posts: 511
11/14/13 11:16 P

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I paid and not able to log in. It keeps saying I have the wrong user Id or password. Now I can log in through my hot mail. Please help

Sunny
I Can Do All things Through Christ Who Strengthens Me









 current weight: 132.5 
 
132.5
128.125
123.75
119.375
115


 
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