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ILOVEJIM851991's Photo ILOVEJIM851991 SparkPoints: (85,903)
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8/7/14 2:35 P

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I found the problem. I had to update my data plan



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SP_COACH_DENISE's Photo SP_COACH_DENISE Posts: 30,366
8/7/14 2:13 P

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I'd recommend uninstalling and reinstalling the app then to see if that helps.

Coach Denise

"Obstacles don't have to stop you. If you run into a wall, don't turn around and give up. Figure out how to climb it, go through it, or work around it." - Michael Jordan

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ILOVEJIM851991's Photo ILOVEJIM851991 SparkPoints: (85,903)
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8/7/14 1:55 P

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I actually tried both for my user name but the password is lower case



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SP_COACH_DENISE's Photo SP_COACH_DENISE Posts: 30,366
8/7/14 12:56 P

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Are you somehow using your caps lock key for some of your username or password?

Coach Denise

"Obstacles don't have to stop you. If you run into a wall, don't turn around and give up. Figure out how to climb it, go through it, or work around it." - Michael Jordan

Searching for a buddy? Try using the search feature in the SparkPages section.


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ILOVEJIM851991's Photo ILOVEJIM851991 SparkPoints: (85,903)
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8/7/14 12:39 P

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I tried the restart and it's still giving me the incorrect login



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SP_COACH_DENISE's Photo SP_COACH_DENISE Posts: 30,366
8/7/14 11:51 A

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Have you tried turning off your device and then try logging into the app? Sometimes turning your device off and on can help reset any issues you have with an app.

Coach Denise

"Obstacles don't have to stop you. If you run into a wall, don't turn around and give up. Figure out how to climb it, go through it, or work around it." - Michael Jordan

Searching for a buddy? Try using the search feature in the SparkPages section.


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ILOVEJIM851991's Photo ILOVEJIM851991 SparkPoints: (85,903)
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8/7/14 9:49 A

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for 2 days now I have been unable to log into my sparkpeople ap on my android phone. I have checked my username and password and they are correct on the site but when I enter it on my phone I get incorrect username or password. Please help. Thanks, Pam



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SP_COACH_DENISE's Photo SP_COACH_DENISE Posts: 30,366
4/28/14 11:09 P

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Please make sure you have downloaded the correct app: play.google.com/store/apps/details?id=com.
sparkpeople.androidtracker
. If you downloaded the Corporate Wellness app, you will not be able to log into that, you will need to make sure you downloaded the app for members that I linked to above.

Coach Denise

"Obstacles don't have to stop you. If you run into a wall, don't turn around and give up. Figure out how to climb it, go through it, or work around it." - Michael Jordan

Searching for a buddy? Try using the search feature in the SparkPages section.


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MREDWARD1 Posts: 4
4/28/14 6:56 P

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Hi I changed my password and tried to enter onto my smart phone and says wrong user name and or password so any suggestions. MR ED



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SP_COACH_DENISE's Photo SP_COACH_DENISE Posts: 30,366
4/27/14 8:08 P

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This page has info on how to change your password: www.sparkpeople.com/community/help_answer.
asp?id=1
.

Coach Denise

"Obstacles don't have to stop you. If you run into a wall, don't turn around and give up. Figure out how to climb it, go through it, or work around it." - Michael Jordan

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MREDWARD1 Posts: 4
4/27/14 6:31 A

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I do not remember my password and how do I change my pasword. MR ED



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SP_COACH_DENISE's Photo SP_COACH_DENISE Posts: 30,366
4/26/14 8:21 P

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MREDWARD1 - you would log into that with the same username and password that you used today to log into the full website.

Coach Denise

"Obstacles don't have to stop you. If you run into a wall, don't turn around and give up. Figure out how to climb it, go through it, or work around it." - Michael Jordan

Searching for a buddy? Try using the search feature in the SparkPages section.


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MREDWARD1 Posts: 4
4/26/14 8:10 P

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Can not log into my Smart phone I put on and can not remember my password or user name and what do I do. MR ED



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GRAMMALEE56's Photo GRAMMALEE56 SparkPoints: (50,935)
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2/27/14 4:50 P

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Android Sparkpeople was driving me nuts. Downloaded "SparkAmerica" log in your name and password. Perfect. You can at least keep in touch with your teams, spin the wheel, check your goals,read articles...but I think you will still have to buy the food tracker. This mini version of Spark is the only one that works. The Sparkpeople app is only for corporate, that is why you can not log in. If anyone else finds the food logging please write, I may just use My fitness Pal.


HHH
Lee

The most important thing in life is to stop saying 'I wish' and start saying 'I will'.
Consider nothing impossible, then treat possibilities as probabilities.
-Charles Dickens
david copperfield


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ROSSLYNGAL's Photo ROSSLYNGAL Posts: 23
1/18/14 3:57 A

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hi,

I had to buy it, I'm thinking the original one I had was trial version or sort

thanks
Les xox



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SP_COACH_DENISE's Photo SP_COACH_DENISE Posts: 30,366
1/17/14 5:29 P

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Are you still having trouble with this? If so, you may want to try uninstalling and reinstalling the app to see if that makes a difference for you.

Coach Denise

"Obstacles don't have to stop you. If you run into a wall, don't turn around and give up. Figure out how to climb it, go through it, or work around it." - Michael Jordan

Searching for a buddy? Try using the search feature in the SparkPages section.


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DRAMAQUEEN35 Posts: 1
1/17/14 2:44 P

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I have the app on my phone and been using it successfully for two weeks. Today I tried to open it and it asked for my login details and then told me I was using the wrong username/password. Came onto my laptop to try and resolve the problem. Have changed my password, turned my phone off and on. It has never asked me for my login details before?? Really love the app and it has helped me so much, please help

SP_COACH_DENISE's Photo SP_COACH_DENISE Posts: 30,366
10/28/13 4:51 P

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The corporate one is only for corporations that have a specific program with us and is only available to members of that program. So you wouldn't be able to log into that app.

If you previously had the app on your phone, then you should be able to re-download it by doing one of the following (depending on where you purchased it from);

Below are instructions for purchases from Google Play and from Amazon.com's Appstore for Android.

Option A--Purchased from Google Play Store/Android Market
1. On your device, open the Google Play app.
2. Click the menu button on your phone.
3. From the options that appear, select "my apps".
4. At the top of the page, you will have the option of viewing installed or all apps. Click the button that says "all" to view all apps.
5. Scroll to find the app.
6. To the right of the app title, click the icon that says "free" to install it.

Option B--Purchased from Amazon
1. Open the Amazon Appstore App.
2. Click on the menu button on your phone.
3. From the options that appear, select "my apps".
4. At the top of the page you have the option of viewing new, installed, or all apps. Click to view all apps.
5. Locate the SparkPeople app from that list and click to install.

Coach Denise

"Obstacles don't have to stop you. If you run into a wall, don't turn around and give up. Figure out how to climb it, go through it, or work around it." - Michael Jordan

Searching for a buddy? Try using the search feature in the SparkPages section.


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ROSSLYNGAL's Photo ROSSLYNGAL Posts: 23
10/28/13 4:41 P

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erm Sparkpeople I think lol but just realised on looking that its sparkpeople corporate!! is this where I'm going wrong?
I had it on my phone and used it daily until it went for repair to had to re download everything, maybe I've got the wrong one

Les xox



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SP_COACH_DENISE's Photo SP_COACH_DENISE Posts: 30,366
10/28/13 4:36 P

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Which app are you using?

Coach Denise

"Obstacles don't have to stop you. If you run into a wall, don't turn around and give up. Figure out how to climb it, go through it, or work around it." - Michael Jordan

Searching for a buddy? Try using the search feature in the SparkPages section.


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ROSSLYNGAL's Photo ROSSLYNGAL Posts: 23
10/28/13 4:16 P

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hi, yeah I've tried all that, even changed my password but still not getting into app

Les xox



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SP_COACH_DENISE's Photo SP_COACH_DENISE Posts: 30,366
10/28/13 1:18 P

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Are you still having trouble with this? If so, have you double checked the spelling of your username and password? Also, are you using caps/no caps with your password?

Coach Denise

"Obstacles don't have to stop you. If you run into a wall, don't turn around and give up. Figure out how to climb it, go through it, or work around it." - Michael Jordan

Searching for a buddy? Try using the search feature in the SparkPages section.


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ROSSLYNGAL's Photo ROSSLYNGAL Posts: 23
10/23/13 3:31 P

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hi, I have just downloaded the app for my android phone and its saying wrong username or password, so I reset password and its still saying the same......please HELP lol xox



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SP_COACH_DENISE's Photo SP_COACH_DENISE Posts: 30,366
1/9/13 6:50 P

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I just sent you a SparkMail with a link to reset your password.

Coach Denise

"Obstacles don't have to stop you. If you run into a wall, don't turn around and give up. Figure out how to climb it, go through it, or work around it." - Michael Jordan

Searching for a buddy? Try using the search feature in the SparkPages section.


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ARRO-YO's Photo ARRO-YO SparkPoints: (6,112)
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1/9/13 9:01 A

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Im having this problem too. No email tho I have requested it a dozen times. Cant log into and sync food tracker app I purchased. Thanks.



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SP_COACH_DENISE's Photo SP_COACH_DENISE Posts: 30,366
1/3/13 1:01 P

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CJURICK - I just sent you a SparkMail with a password reset link for your account.

Coach Denise

"Obstacles don't have to stop you. If you run into a wall, don't turn around and give up. Figure out how to climb it, go through it, or work around it." - Michael Jordan

Searching for a buddy? Try using the search feature in the SparkPages section.


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CJURICK's Photo CJURICK Posts: 202
1/3/13 11:03 A

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Denise,
I'm having the same issue of not being able to log into the Android app, I think b/c I set up my online acct to login through Facebook (Droid app is saying "Incorrect Username and/or Password"). I did what you said and logged out and went to "forgot my password" but I've done it twice and I'm not getting the eml to reset my password (waited 12 hours for one to come in and have also checked my junkmail folder and nothing). I turned my phone on and off and it doesn't make any difference. I've had similar issues when I've used FB to login. Is there a way to reset my online account to no longer use FB to log in or what would you suggest?

CJ

The most difficult thing for people to do is hear their own soul.


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SP_COACH_DENISE's Photo SP_COACH_DENISE Posts: 30,366
12/13/12 9:45 P

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KMGHEALTHY - I have responded to others in this thread and as far as I know, they are all taken care of. What problem are you having with the app?

Coach Denise

"Obstacles don't have to stop you. If you run into a wall, don't turn around and give up. Figure out how to climb it, go through it, or work around it." - Michael Jordan

Searching for a buddy? Try using the search feature in the SparkPages section.


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KMGHEALTHY SparkPoints: (2,111)
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12/13/12 8:25 P

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All the posts regarding issues with Android log in but no actual response on how to fix the issue?!! I do not see any updates for the sparkpeople app I love sparkpeople and do not want to switch to another app....Help please.

TCMAKEUP Posts: 475
11/12/12 3:29 P

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I am having trouble getting it to work on my android also. I just tried for the first time today. I will turn it off and check it again tomorrow.





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MIKEJGOODSON Posts: 2
10/23/12 2:45 P

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My Android Application began working correctly the next day but for one full day, it wouldn't allow me to log in.

SP_COACH_DENISE's Photo SP_COACH_DENISE Posts: 30,366
10/23/12 12:18 P

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MIKEJGOODSON - Are you still having trouble with this? Have you tried turning off your phone completely to see if that helps?

Coach Denise

"Obstacles don't have to stop you. If you run into a wall, don't turn around and give up. Figure out how to climb it, go through it, or work around it." - Michael Jordan

Searching for a buddy? Try using the search feature in the SparkPages section.


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TCANNO's Photo TCANNO SparkPoints: (99,829)
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10/23/12 3:28 A

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No problem with my HTC, it has always worked


How can you know that you can't unless you have tried and failed.

Join the 10 minute challenge and get exercising.

See what you are made of by joining the 100 day challenge.

Links on my Spark page.

Don't forget to make your workout fun so as not to get bored with it.

look for Trevc

www.flickr.com/





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MIKEJGOODSON Posts: 2
10/22/12 2:22 P

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I can sign in to the web site but the andoird app has suddenly begun to reject my log in. I need access through my Android app

SP_COACH_DENISE's Photo SP_COACH_DENISE Posts: 30,366
8/8/12 5:14 P

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L1983M - I just sent you a SparkMail.

Coach Denise

"Obstacles don't have to stop you. If you run into a wall, don't turn around and give up. Figure out how to climb it, go through it, or work around it." - Michael Jordan

Searching for a buddy? Try using the search feature in the SparkPages section.


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L1983M's Photo L1983M SparkPoints: (71)
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8/8/12 12:53 A

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Hi I'm tryings to log in as well. I put my user name and password but it is still not working. Thanks.

Get off your A$$ and do something!!!


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SP_COACH_DENISE's Photo SP_COACH_DENISE Posts: 30,366
8/4/12 2:23 P

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SEVINNT - I just sent you a SparkMail.

Coach Denise

"Obstacles don't have to stop you. If you run into a wall, don't turn around and give up. Figure out how to climb it, go through it, or work around it." - Michael Jordan

Searching for a buddy? Try using the search feature in the SparkPages section.


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SEVINNT SparkPoints: (147)
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8/4/12 1:57 P

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I can't get on either. I reset my password and it still says incorrect username and password. Both on my computer and on my app. I only signed up for this program to use it on my phone and am bummed that I might have to quit since I can only access it online. If there is anyway to get this to work on my phone, please let me know...

SHOPWITHSYD's Photo SHOPWITHSYD SparkPoints: (2,205)
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7/19/12 12:51 A

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Never mind. Even though it doesn't work on the computer, it did work on my phone. So, it's all working great.

Sydney :)

Sydney in Shawnee, KS


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SHOPWITHSYD's Photo SHOPWITHSYD SparkPoints: (2,205)
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7/19/12 12:48 A

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I'm having the same problem. I think it may be because I set up my account by logging in through Facebook. When I log out and back in, ask to reset my password, it goes through without a problem. THEN, though, when I go to log in with the password I had just set, it says it's wrong. It will still let me log back in with facebook though.

Any suggestions? I'm trying to use the android apps as well.

Thanks in advance,

Sydney

Sydney in Shawnee, KS


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SP_COACH_DENISE's Photo SP_COACH_DENISE Posts: 30,366
5/29/12 8:08 A

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You can go to the "forgot my password" option on the computer (logout, go to login, put in the user-name and captcha), then it will e-mail you a link to "reset" your password and you can enter a password that you can use to log in for the app, but you will still be able to login through facebook when you are on the computer.

Coach Denise

"Obstacles don't have to stop you. If you run into a wall, don't turn around and give up. Figure out how to climb it, go through it, or work around it." - Michael Jordan

Searching for a buddy? Try using the search feature in the SparkPages section.


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JBROWN140's Photo JBROWN140 Posts: 3
5/28/12 9:32 P

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I signed up through fb and download the sparkpeople app on my phone, and I need to know how to login into, if any one could help, I'd deeply appreciate it. Thanks! emoticon

Philippians 4:8
Finally, brethren: whatsoever things are true, whatsoever things are honest, whatsoever things are just, whatsoever things are pure, whatsoever things are lovely, whatsoever things are of good report if there be any virtue, and if there be any praise, thing on these things.



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KBULLKAR SparkPoints: (64)
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1/10/12 8:02 A

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I just ran into this same problem, and here is how I "solved" it... I went to the "forgot my password" option (logout, go to login, put in the user-name and captcha), then it e-mailed me a linke to "reset" my password, so I set a password, and that worked. Hope this helps others!

SP_COACH_DENISE's Photo SP_COACH_DENISE Posts: 30,366
1/1/12 7:22 P

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I just sent you the log-in info to your SparkMail.

Coach Denise

"Obstacles don't have to stop you. If you run into a wall, don't turn around and give up. Figure out how to climb it, go through it, or work around it." - Michael Jordan

Searching for a buddy? Try using the search feature in the SparkPages section.


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PUNKNOMAD SparkPoints: (72)
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1/1/12 6:33 P

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im having the same problem logging into the android app after using facebook to register online. can you send me the steps i need to login via the android app? thanks!

SP_COACH_DENISE's Photo SP_COACH_DENISE Posts: 30,366
12/6/11 9:32 A

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I just sent you the log-in info to your SparkMail.

Coach Denise

"Obstacles don't have to stop you. If you run into a wall, don't turn around and give up. Figure out how to climb it, go through it, or work around it." - Michael Jordan

Searching for a buddy? Try using the search feature in the SparkPages section.


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DIELIKEDISCO's Photo DIELIKEDISCO Posts: 13
12/5/11 10:37 P

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I'm having the same issue. Can I get the instructions as well? Thanks!

Cats are not water resistant.
My regular blog of assorted curiosities is at www.epicallypretty.com


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SP_COACH_DENISE's Photo SP_COACH_DENISE Posts: 30,366
10/14/11 10:05 P

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SCHMIDTS702 - Just sent that to you.

Coach Denise

"Obstacles don't have to stop you. If you run into a wall, don't turn around and give up. Figure out how to climb it, go through it, or work around it." - Michael Jordan

Searching for a buddy? Try using the search feature in the SparkPages section.


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SCHMIDTS702 Posts: 1
10/14/11 9:16 P

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I'm having the same issue as I use FB to login on line. Can you send me instructions? Thanks in advance!

SP_COACH_DENISE's Photo SP_COACH_DENISE Posts: 30,366
10/3/11 8:23 P

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I just sent you a SparkMail with that info.

Coach Denise

"Obstacles don't have to stop you. If you run into a wall, don't turn around and give up. Figure out how to climb it, go through it, or work around it." - Michael Jordan

Searching for a buddy? Try using the search feature in the SparkPages section.


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KPURCELL8 SparkPoints: (202)
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10/3/11 8:23 A

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I would greatly appreciate it if you could send me the instructions for logging onto my Android phone, also. I signed up using my Facebook login and do not have that option on the app, either. Thanks, in advance. Have a great day!!!!



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SP_COACH_DENISE's Photo SP_COACH_DENISE Posts: 30,366
7/25/11 9:33 P

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I sent you a SparkMail with info on how to log into your account with your app.

Coach Denise

"Obstacles don't have to stop you. If you run into a wall, don't turn around and give up. Figure out how to climb it, go through it, or work around it." - Michael Jordan

Searching for a buddy? Try using the search feature in the SparkPages section.


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RHUTTO3's Photo RHUTTO3 SparkPoints: (2,932)
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7/23/11 11:34 P

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I downloaded the app to my htc. I sign in to the website using facebook. I don't have that choice on my phone. How do I sign in?








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