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SPARK_COACH_JEN's Photo SPARK_COACH_JEN Posts: 56,637
7/4/14 11:04 A

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Our partner, FitLinxx, is currently experiencing issues with their system and it is currently down. All of your data will be stored on your device and will sync up once FitLinxx system comes back online. We apologize for the inconvenience.

Coach Jen

"You may have a fresh start any moment you choose, for this thing that we call "failure" is not the falling down but the staying down." Mary Pickford

"No matter how slow you go, you are still lapping everybody on the couch."
INSHAPEBY2015's Photo INSHAPEBY2015 SparkPoints: (5,667)
Fitness Minutes: (1,072)
Posts: 32
7/4/14 10:17 A

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Help! My sparktracker worked perfectly for a week, but now my sync point will not work. I know it is not my USB ports, as they are both working with other peripherals. Please help, this is frustrating!

LLMR19230 Posts: 25
4/24/14 7:14 P

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I finally got my opened to change the battery, but now the tracker won't stay on the clip. I can't wear it on my shoe now since I've almost lost it twice when it is slipped off the clip.

ANAMORPHOSIS's Photo ANAMORPHOSIS Posts: 1,617
3/9/14 8:57 P

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Thank you! My tracker works but the SyncPoint does not. I sent an email to support. Maybe I need a new SyncPoint. I hope I don't have to pay for it.

Edited by: ANAMORPHOSIS at: 3/9/2014 (21:30)
Like Gold to Aery Thinness Beat. ~John Donne


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ANARIE's Photo ANARIE Posts: 12,485
3/9/14 5:07 P



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When it does come time to change the battery, if the seal hasn't worked loose at all and you still can't open it, try taking it to Batteries Plus or another specialty battery store. Batteries Plus seems to have a very friendly and helpful customer service policy-- they might not even charge for the work. Most jewelers can change these batteries, too, but they'll probably charge you more than a battery store would.



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ANAMORPHOSIS's Photo ANAMORPHOSIS Posts: 1,617
3/9/14 4:40 P

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Thanks! I'll try that.

Like Gold to Aery Thinness Beat. ~John Donne


 current weight: 94.0 
 
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SPARK_COACH_JEN's Photo SPARK_COACH_JEN Posts: 56,637
3/9/14 2:58 P

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It should light up if you gently tap on it 5 times. You don't need to get the tracker open unless the battery is dead.

Coach Jen

"You may have a fresh start any moment you choose, for this thing that we call "failure" is not the falling down but the staying down." Mary Pickford

"No matter how slow you go, you are still lapping everybody on the couch."
ANAMORPHOSIS's Photo ANAMORPHOSIS Posts: 1,617
3/9/14 2:34 P

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I coudn't tell if the battery was dead because I couldn't get the tracker open.

Like Gold to Aery Thinness Beat. ~John Donne


 current weight: 94.0 
 
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SPARK_COACH_JEN's Photo SPARK_COACH_JEN Posts: 56,637
3/9/14 2:15 P

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Was the battery already dead when you received it?

Coach Jen

"You may have a fresh start any moment you choose, for this thing that we call "failure" is not the falling down but the staying down." Mary Pickford

"No matter how slow you go, you are still lapping everybody on the couch."
ANAMORPHOSIS's Photo ANAMORPHOSIS Posts: 1,617
3/9/14 9:43 A

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I received a Spark tracker yesterday but couldn't get it open. Turned the clip counterclockwise but no luck. I'm sending it back for a refund. Has anybody else had this problem?

Like Gold to Aery Thinness Beat. ~John Donne


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