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SUSIEGENO's Photo SUSIEGENO SparkPoints: (52,427)
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3/5/14 10:25 P

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How terribly rude! That really stinks.



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MANDIETERRIER1's Photo MANDIETERRIER1 Posts: 13,751
3/5/14 4:05 P

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I don't know about any of the other possible scenarios....
but

I worked at a store that was robbed. There were police officers, police cars and yellow crime scene tape. And no one except employees were even allowed near the store until the officers were done. They actually cordoned off the parking lot. Until they determined that it wasn't part of the crime scene.

We were not allowed to touch anything and especially not the doors. Not even to put a sign up to explain why we were closed.

I think the guy taking pictures and the one dusting for fingerprints let people know something was going on

Edited by: MANDIETERRIER1 at: 3/5/2014 (16:06)
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EMPRESSAMQ's Photo EMPRESSAMQ Posts: 5,077
3/5/14 9:21 A

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I also agree that there may be more to the situation than meets the eye as it seems very unusual that a Verizon store, whether corporate or locally owned, would close its doors at an odd time and put a note on the door and stand inside and ignore anyone arriving and wanting to come in. Something had to have been wrong.



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MISSRUTH's Photo MISSRUTH Posts: 3,738
3/5/14 8:38 A

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I agree with Anarie. We live in a small town; there is a corporate-owned Verizon store, and then there is a store that is not corporate-owned. You wouldn't know just by looking at them which was which. We've been in the non-corporate owned one several times (it's closer to the house) & the employees are always very helpful. If for some reason it was necessary for us to go to the corporate-owned store to get a replacement phone or whatever... well that has to do with corporate policies.

Things like asking for your payment over the phone repeatedly... those are policies set by corporate. And it wouldn't surprize me at all, if the service rep on the phone doesn't have a "quota" of phone payments to get every month.

As annoying and inconvenient as it was, to travel all the way to the store and then find it locked-- I'd say I have to agree that something serious and unforeseen must have happened. And when the serious and unforeseen happens.... perhaps no one was thinking about calling people who had appointments, to tell them they were now closed. When we had a serious accident at my workplace and one of our workers sustained a head injury.... none of us were thinking about anything except getting that guy taken care of & to the hospital asap. Whether our customers were inconvenienced or not, did not matter *at that moment*.

All that being said.... I wouldn't hesitate to very politely insist on a discount of some sort, to make up for being inconvenienced. As gratifying as it may feel at the time, to go postal-- you'll probably get a better compensation if you remain calm and more understanding of unforeseen circumstances.

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FENWAYGIRL18's Photo FENWAYGIRL18 Posts: 5,855
3/5/14 12:53 A

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The days of good customer service are a thing of the past... I'd complain also that was out of your way and they could of let you know what was going on by coming to the door at the very least.
I didn't hear you say there were any weather problems and if you made it there they owed you an explanation. Good Luck!

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3/4/14 7:45 P

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I am with Anarie on this one. There may be more to this than meets the eye. Yes, it's frustrating, especially since you had an appointment. However, something serious must have happened. And honestly, I have worked retail customer service jobs and if the doors are locked,even with people inside, you typically can't let people in. It's a security issue.



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3/4/14 4:39 P

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I know what you mea, I used to work retail & now I really observe the 'customer service' closely

ANARIE's Photo ANARIE Posts: 12,488
3/4/14 4:23 P



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One thing to consider: If there was a note on the door and the employees were still inside, that would suggest to me that something unforeseen caused them to close. If it were because of bad weather, the employees presumably would have left immediately after posting the sign. A sign on the door and employees inside makes me think either there was a death or accident in the work "family," or possibly a robbery. That might be true even if the note said something about weather. At any rate, the fact that the employees were there suggests that the decision to close might well have happened after you left home. If something happens that's serious enough to force you to close your business, generally you should worry about safeguarding your employees and property first, and move on to avoiding inconveniencing customers after you're sure everyone's safe.



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ANDILH Posts: 1,277
3/4/14 4:17 P

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Wow! Although, sadly about the store I'm not surprised. I've been a Verizon customer for many years and have always received great customer service over the phone, but I dread having to go into a store for any reason. It's possible that they could only ship to the store further away because it's a corporate store, and the other is another company who has an agreement with Verizon, but still.
For some reason, the majority of those who work in Verizon stores are full of it. I ordered a phone through a store for my mom, was promised it would arrive by a certain day so I called and asked if it was there. Manager (who did my transaction originally) put me on hold for a while, came back and said yes, come on in. So I went there after work and there was no phone. I let him have it not so politely. I got a discount on the phone and more off every day it wasn't at the store since in the contract I'd signed the phone was guaranteed to arrive by the day I went to pick it up. I complained to Verizon and found it it wasn't a corporate store, so I complained to the store owner as well.
Make sure they know how unhappy you are with your experience. If you had to go back again to get your phone ask them outright for a discount because of their unprofessionalism. You might be able to get something off the price of the phone for your troubles.

MANDIETERRIER1's Photo MANDIETERRIER1 Posts: 13,751
3/4/14 3:39 P

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That is very rude. Since they were there, they should have taken the customers that showed up and called the rest explaining that they were closing early due to inclement weather.

One of you that has arrived. Could you please point the way to Perfection?

Eat what you like and if someone comments, eat them too

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FINDINGMYSELF61's Photo FINDINGMYSELF61 SparkPoints: (1,916)
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3/4/14 3:28 P

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Yes it was extremely Rude ! The store was closed for the day, you had a appointment, and No payment due! I would politey "Go Postal" on them and ask for some type of "compensation" for your time and trouble-perhaps a extra feature or upgrade on your phone . Let them know how dissappointed you are with their service. Some companies are willing to negotiate for this behavior.



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3/4/14 2:52 P

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Yesterday I ordered a new cell phone from my wireless carrier. I decided to pick it up from a local store rather than have it shipped. The computer would not allow me to have it shipped to the store closest to me, but rather one further away. I made an appointment to go pick up my phone. Several times on line, and while speaking to customer service, I was asked if I wanted to make my payment. (Now, my payment is not due for several weeks).

In the meantime, I kept getting messages saying don't miss your appointment, and how important it is, etc. Well, after going out of my way, and arriving at the store early, I found a note on the door saying it was closed for the day! Inside were several employees standing around looking at me as if I was inconveniencing them! How rude! Couldn't someone have called me on my two other phones that I have with this carrier and told me not to come all the way out there? But wait! they would still have asked for my monthly payment! No wonder people go postal, I'm just saying!

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