Friday, June 06, 2014
I had a 7:55 doctor appointment this morning. It was hard getting up, but I made it there. I was told the doctor wasn't in; he was in the other office on Fridays. I didn't know there was another office; neither did the guy who walked in right behind me. Definite miscommunication.
So, I headed to Mom's to take her to her doctor appointment. I called and confirmed it before we left the house. We were there about 5 minutes when they called us up to the reception area. The insurance company had not changed Mom's primary care doctor, so she couldn't be seen. We had called and requested that 4 times and were standing there when the doctor's office called over a month ago. Miscommunication #2.
I am getting ready to call again. There better not be another miscommunication: three strikes and you're out.