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    WANTSRECOVERY   12,618
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How a de-rail happens and how I got back on track

Wednesday, March 12, 2014

I woke up this morning, made my bed, showered and had time to empty my dishwasher before my toddler woke up. He was in a great mood while I got us ready to head out the door. Perfect and easy start to my day.

I'm a back up supervisor in a call center, so part of my job is handling escalated calls from representatives in the center. My first escalation of the day was probably one of the easiest issues I have handled in years. Problem one. I noticed that I was irritated by the rep who passed the call to me - why didn't they just handle the situation?

The day carried on as usual. High points were sparking between calls, helping a manager, and cheering up co-workers.

At the end if the day a rep escalated a call. We close at 6pm, and she tried to give me the caller at 6:02. Lucky for me I notice she missed some info, so she was able to handle the situation. Problem 2 - (insert whiny voice) I wanna go home.

6:07 I do my last check to make sure everyone is finished. I work 7 extra minutes everyday to get 5 paid days off per year, so now I am done. I notice one of the reps is on a transfer, sure enough it is to my line. I take the call but I'm grumpy. It took about 15 minutes. Problem 3 - now I'm in a bad head space.

I check my personal email and read a nasty note from someone about how we do business on the condo board.

Seriously! I was having a great day.

My husband ordered pizza for supper. I ate within my range, but pizza always sits heavy in my stomach.

So I'm grumpy stressed and want to be a couch potato. Then I remembered that I hadn't done my SparkCoach check in. I wasn't going to put in my check for 10 minutes of exercise, but checked it off, took time to blog and now I'm going to get my day back on track.

Bad stuff happens, but I'm not going to let it get me down.
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  Member Comments About This Blog Post:

DNJEN471 3/13/2014 8:53AM

    I'm sorry! Sounds like a rough day! You got back on track, because you are a rockstar! Keep you the fabulous work!!

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POSITIVEHOPE 3/12/2014 10:53PM

    When my day goes to pot, I usually want to turn to food. Here's how I always try to turn things around.
For the next 15 minutes, just think about how nice it would be to have your life in your own control. If it were true, would you feel safe? Would you be proud of yourself for regaining control? Would you feel hopeful? Would you feel less scared? Would you feel more powerful?
At the end of that 15 minutes, look back. Wasn't it awesome to feel that way? Would you like to feel more of that? If you could do it for 15 minutes, do you think you could do it for another 15 minutes? Are you willing to try to feel that way for another 15 minutes?
Now 30 minutes have passed and you are feeling more centered. Think about what you'd like for the rest of your life. A slim, fit, healthy body? Yeah! So go do something to make that happen!

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JIACOLO 3/12/2014 10:25PM

    Keep up the success and movement towards a healthier you!

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AQUAGIRL08 3/12/2014 10:23PM

    Good for you! It sounds like to turned it around today. Impressive!

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