How a de-rail happens and how I got back on track
Wednesday, March 12, 2014
I woke up this morning, made my bed, showered and had time to empty my dishwasher before my toddler woke up. He was in a great mood while I got us ready to head out the door. Perfect and easy start to my day.
I'm a back up supervisor in a call center, so part of my job is handling escalated calls from representatives in the center. My first escalation of the day was probably one of the easiest issues I have handled in years. Problem one. I noticed that I was irritated by the rep who passed the call to me - why didn't they just handle the situation?
The day carried on as usual. High points were sparking between calls, helping a manager, and cheering up co-workers.
At the end if the day a rep escalated a call. We close at 6pm, and she tried to give me the caller at 6:02. Lucky for me I notice she missed some info, so she was able to handle the situation. Problem 2 - (insert whiny voice) I wanna go home.
6:07 I do my last check to make sure everyone is finished. I work 7 extra minutes everyday to get 5 paid days off per year, so now I am done. I notice one of the reps is on a transfer, sure enough it is to my line. I take the call but I'm grumpy. It took about 15 minutes. Problem 3 - now I'm in a bad head space.
I check my personal email and read a nasty note from someone about how we do business on the condo board.
Seriously! I was having a great day.
My husband ordered pizza for supper. I ate within my range, but pizza always sits heavy in my stomach.
So I'm grumpy stressed and want to be a couch potato. Then I remembered that I hadn't done my SparkCoach check in. I wasn't going to put in my check for 10 minutes of exercise, but checked it off, took time to blog and now I'm going to get my day back on track.
Bad stuff happens, but I'm not going to let it get me down.