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Hour 79: learning about customer support

Thursday, November 28, 2013

Thank you Sparkfriends! After some hesitation, I decided to contact FitBit support and after some communication with them I learned a lot about both my FitBit history and how to access my order history on both FitBit.com and Amazon. Both sites make it really easy!

And I learned that inserting a screenshot into an email is ridiculously simple with the iPad...as compared with the computer. I may never go fully back to my computer. Lol.

But funny thing, I can't seem to keep a FitBit tracker for a full year. I came close with the Ultra @ 11 months before it finally broke completely apart. But I've only had my FitBit One since June! It seemed like so much longer because I used it so much and liked it so much more than the Ultra.

They are still reviewing my case, so I don't know if they will send me a replacement yet. However, in light of my past FitBit history, IF they DO send a replacement, I may end up keeping the one I bought yesterday and leave the replacement as a spare.

And I'm definitely gonna take a picture of my Target receipt for future reference and send it to myself in an email so I can keep it in my "Product Support" email folder.

This is totally making me reevaluate warranties, receipt keeping, and return policies. It's kinda eye opening!

Thanks again Sparkfriends.
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  Member Comments About This Blog Post:

CHERYLHURT 11/29/2013 7:56AM

  Great idea to keep a picture of the receipt!

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GOOSIEMOON 11/28/2013 8:38AM

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