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Hour 79: learning about customer support

Thursday, November 28, 2013

Thank you Sparkfriends! After some hesitation, I decided to contact FitBit support and after some communication with them I learned a lot about both my FitBit history and how to access my order history on both and Amazon. Both sites make it really easy!

And I learned that inserting a screenshot into an email is ridiculously simple with the compared with the computer. I may never go fully back to my computer. Lol.

But funny thing, I can't seem to keep a FitBit tracker for a full year. I came close with the Ultra @ 11 months before it finally broke completely apart. But I've only had my FitBit One since June! It seemed like so much longer because I used it so much and liked it so much more than the Ultra.

They are still reviewing my case, so I don't know if they will send me a replacement yet. However, in light of my past FitBit history, IF they DO send a replacement, I may end up keeping the one I bought yesterday and leave the replacement as a spare.

And I'm definitely gonna take a picture of my Target receipt for future reference and send it to myself in an email so I can keep it in my "Product Support" email folder.

This is totally making me reevaluate warranties, receipt keeping, and return policies. It's kinda eye opening!

Thanks again Sparkfriends.
  Member Comments About This Blog Post:

CHERYLHURT 11/29/2013 7:56AM

  Great idea to keep a picture of the receipt!

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GOOSIEMOON 11/28/2013 8:38AM


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