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! Customer Service Is the Pits!

Tuesday, October 08, 2013

For months we have had channels on our satellite where the signals won't come in. So I finally called and the tech came out today. He ended up replacing my receiver. I got a new receiver out of it, but now I've lost all my recordings, my favorites guides are all gone, and now the home phone won't work. I called him back and left a voice mail. He called back and told me to call the phone company, but we figured out that wasn't the problem. So I called him back and left a voice mail and after an hour he still hasn't returned my call. Well as I was writing this he called back and said he will come back out tomorrow to see what he can do to fix it. To top it all off when I initially called, they were going to charge me $95 just for the tech to come out. Or they said I could get a service protection for $7/mo. I said I didn't want to do that but then she said I could cancel after 120 days and so I said that's what I would do then. But it doesn't seem right. It's their problem after it's all said and done. It was their updates that didn't work. They shouldn't even charge me for that. But what can you do besides pull it all out and go with another company. And then I would have to start all over again. It's a never-ending, overwhelming technological nightmare. It never ends. If it's not the TV, it's the computer, or the internet. It's always something.

OK. I'm through venting. Wonder if it will make me feel any better:-(

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Member Comments About This Blog Post
  • PKBOO3
    You all are so right. I shouldn't have to pay. But on the bright side, the tech came back the next day and fixed it. He was really a super nice guy. My gripe was not with him; it is with the company for charging me even though it was their failed updates causing the problem.
    1624 days ago
    This is not your fault and I wouldn't pay a cent.
    Complain to someone higher and then higher.
    Good luck.
    1625 days ago
  • ERIN1128
    Yeah, we're frustrated wtih our satellite company because they won't give us a new receiver for'd think they'd be happy that we've been with them so long that we need a new one! So we're going to switch, because we know from experience with these guys that the only way to get a deal is to be a new customer - stupid! But we've been putting it off, trying to clear out backlog of recorded shows. :-) Good luck!
    1625 days ago
    It's a shame the power cable companies have over us.
    1626 days ago
    great venting. I know how you feel though
    1626 days ago
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