Friday, September 27, 2013
My doctor's office is changing over to a new computerized record keeping system that will give all doctors in the system access to health records. About time, I mean Kaiser had that years ago! But no one ever told me what a pain it was to do this process.
I went in Monday for my lab work. Normally, I have a 7 o'clock appointment, get in, get out and to work on time (sorta). Well, I went in Monday and they informed me that the new system was starting up that day and like any new thing, it works slightly different in real scenarios than in training. The company had three people there to help. So I get there at 6:53, 20 minutes later was checked in (took that long to go through all the steps of putting the person in front of me into the system!). Then the clerk called back to let the lab know I was checked in. And I waited, looked at my watch, called the school and explained I was going to be later than I thought (it was now 7:30). Oh no the lab's computer was having glitches now! To make a long story a little shorter, I was finally called back at 7:45 (almost an hour after I got there)! Now while I waited, I remembered that I had forgotten my school computer at home, so now after they drew my blood I had to go back home and get it. Finally got to school at 8:30. I am so glad I have a good, priceless para who held down the fort.
Fast forward to Thursday when the computer gremlins hit my room. First my interactive board was not so interactive. I checked all connections on the computer dock and could not find a problem. When the IT person came by to do inventory, I mentioned I had put in a request for help. She looked at it and said, "It helps when the plug is plugged into the socket for power." I guess the janitor had unplugged it to run the vaccum and didn't plug it back in. Duh. But wait, the saga continues. The mouse on the computer with my touch screen decided not to move the cursor anywhere, and the touch screen didn't want to let me do much either. And one of the programs for my kiddos has mysteriously disappeared. So in goes two more requests for help from IT, who won't be back in the building until Tuesday......
which leads me to today because two of my guys had major problems because the mouse didn't work so they had to use a different computer. (reminder I teach children with autism). At least the gremlins let the touch screen go so it worked today.
I get an email from my husband, letting me know that my physical on Monday has been canceled and giving me the phone number so I can reschedule in January! I am diabetic and was planning on getting new prescriptions Monday. I call and get an appointment with the nurse practitioner on in October. But I need one of my prescriptions now. So back to the phone so I can have the office print out my prescriptions for me. Yeah, well, remember the new system? They can't do that. They need to know which medications I need refills home. I am like, are you kidding me? My meds are at home, I am at school, and you can't pull up what meds I might need??????? Also no I don't want everything phoned in to one pharmacy because I use different ones based on price. I like paper scripts so I control when the refills are ordered. Not all of my various meds are refilled at the same time and I like to know what I am getting filled. So back to the phone to explain this. They did call in the medicine I am out of, so that is taken care of. I have enough of the others to get to the next appointment. The irony of this was my husband confirmed my appointment YESTERDAY! No reason was given for the appointment being canceled. Then to top it all off, driving home today, I noticed a huge bruise from where my blood was drawn Monday.
All I can say is, I finally had to laugh or I would have cried from the frustration.
Thanks to anyone who read my vent, and thanks for listening.