I do have a tendency to be impulsive sometimes, especially when I'm angry, the worst possible time to make decisions. Yesterday was one of those times, or maybe not.
I won't start by picking on a particular internet service provider. Actually, I will, but I just won't name them here in case someone works for them. Anyway, we've been with this same company for years and have been paying a ridiculous price for their fastest speed. I will admit that it is really fast, when it works.
Over the last year our internet has gone down more times than I can count. Tommy used to get so frustrated because he loved to keep in contact with all of his friends on Facebook. We would always do the whole unplugging everything, plugging it back in and waiting to see if it would come back up (all of you with problems know the drill). Sometimes it would come back up, sometimes not. On those occasions when it didn't, I would have to make the dreaded call, go through all of the obnoxious menus, get a technician on the phone who would make us go through the unplugging drill again, even though I would always explain that I'd already done this, and then they would inform me when a technician would be at my house (usually 2 to 3 days).
They would usually come out, replace our modem, it would come back up and they would leave, only to have the problems begin again.
Yesterday was another one of those days. Around mid morning I went to send an important email out and NO internet signal. My son and I went through the drill and still no internet. I called our provider's customer service department only to have the rep try to give me a lower priced tier. Really? I guess he thought I would feel better about paying less for no service.
This is where my impulsive behavior came into play. I told him "Turn my service off right now." He again asked me if the price was an issue and I AGAIN explained to him, much slower this time, "I t d o e s n o t w o r k." And again, I told him to turn it off immediately because I wasn't interested in paying any price for intermittent service. Now understanding how angry I was, he turned it off.
Next came the part where I began questioning my decision. I started calling around looking for a new provider. Because we live in a rural area, there was only one other provider and their speed in our area was pretty slow (probably too slow to use Netflix instant watch, which I love). Oh no, I had no service and no other good options!
I woke up this morning thinking I would have to tuck my tail between my legs and go grovelling back to my previous provider for service.
I kept putting off calling, and I'm sure happy I did. I received a call from the provider this morning thanking me for being a loyal customer - LOL - and asking for another chance to make it right. Okay, now I was feeling a little smug
and told the rep I wasn't interested in paying a high price if they weren't going to figure out why I keep having problems. He offered to cut my bill significantly for one year (with no contract) if I would let them come out this weekend and check everything out to correct any problems.
I agreed (of course) and I'll make sure they check all the wiring when they come out as I suspect that's where the problem really is.
They must have immediately turned it back on because my internet is now back up and working. I'll still make them check everything out because the on, off, on, off has been a pattern over the last year. Still, I'm happy they have restored my faith in them by promising to find the problem. Now we'll see if they keep that promise.
On a different issue, has anyone priced a new roof lately? I'm having sticker shock, but I have to have a new roof. Oh well, that's another story for another time.
This is my weekend to work so no hiking for me, but I hope you all have a wonderful weekend!