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Update on My Breaking Fitbit

Saturday, September 07, 2013

I wrote an e-mail to fitbit about my Ultra starting to fall apart. I was pretty sure they wouldn't replace it, but requested it anyway. I also asked that if they couldn't replace it, would they please consider sending me a discount code toward a new one. I included a link to my blog post here on SP with pictures of the condition my Fitbit Ultra was in.

They wrote me back. They congratulated me on the weight I had lost using their product.

They also informed me that they were not able to repair or replace it because of the model it was. They no longer make the Ultra. BUT, they did send me a discount link that is good for 50% off of 1 new Fitbit One. I AM THRILLED! I wrote them back thanking them profusely for being so generous.

To be completely honest, I thought they would send me a 10% off code, LOL. I asked them how long the code would be good for because I couldn't purchase it immediately and they told me it was good for 1 year.

emoticon YAY!! emoticon

I will purchase it at the end of the month when DH gets paid. I have been purchasing homeschool curriculum the last two months and don't have any spare $$ right now. I don't have any more curriculum to have to purchase for the rest of the school year, so that will allow me to buy it in about 3 weeks.

I am very pleased with Fitbit's customer service! They were not obligated to do anything for me since I was past the 1 year warranty, but went above and beyond to make sure I was able to replace my breaking Ultra.

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Member Comments About This Blog Post
    Oh, I agree about FitBit's customer service. I only had my FitBit Zip about 2 months when it came off and I lost it. emoticon Someone encouraged me to write them so I did. I got a new one free! Of course, the Zip doesn't cost what the FitBit One does, but I'm very happy with it. Glad to see/hear that FitBit continues in good, no make that GREAT, customer service.
    1650 days ago
    Yea for you!!!
    1652 days ago
    They did the same for me when I lost my Ultra in January. Previously they would have replaced it for free but charged 50% because they replaced it with the Fitbit One (an upgraded product). My SIL's dogs destroyed her Fitbit twice, and they replaced it each time (though they did ask for pictures). They are very good about this (though maybe they are tightening up a little).

    1652 days ago
    I have heard only good things about them and we have had good experiences too.
    I am glad that they were so generous and that you will soon have a new fitbit!!
    1652 days ago
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