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    TIME2BLOOM4ME   140,738
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They LIED to ME !!!

Monday, August 26, 2013

I was hoping to write today that I got my new set of legs working. Unfortunately I do not know when I will have that opportunity. I had visions of writing a cheerful, upbeat blog posting photos of me walking looking like a bionic woman of sorts.

I FEEL LIKE CRYING. Today was supposed to be EXTRA SPECIAL FOR ME. I had visions of waking with a new found freedom. You see I ordered a Bioness L300 plus for both legs a few months ago. TODAY I was supposed to be able to walk with them. TODAY I was supposed to experience the freedom of walking better with the help of the Bioness. It was to be the first step in my new journey, a fight to keep my mobility.

This is what the device looks like, but I ordered it for both legs due to MS.

They have to program it to zap you with the appropriate level of stimulation to help the nerves get the messages to the muscles with a special computer like this. This is what I am waiting for since July.

This is what I ordered and have sitting in cases at home. I did try it out and it really helps to improve my gait. So after saving, begging, and charging it I ordered it for both legs. It runs around $20,000.

This is my letter to BIONESS. as posted on facebook.

Well Bioness YOU SCREWED UP big time. I had an appointment scheduled for HEDI to come out to my home for over a month. I couldn't wait for HEDI to come. I was jumping up every time I heard a car pass this morning peeking out to see if it was her. I woke up early excited. I scrubbed the bathroom, cleaned the house so everything would be in order for her arrival.

My appointment was so I could get my L300Plus for both legs that I purchased for thousands of dollars. It's been sitting in the cases collecting dust, waiting for HEDI. Without programming I can not use it. I was scheduled for an appointment TODAY BY HEDI, herself. She PERSONALLY made the appointment.

This morning I called your office only to find you CANCELED my appointment WITHOUT TELLING ME!!! I was waiting for you to show TODAY. How RUDE and UNPROFESSIONAL. You could of picked up the phone and called me. You could of told me you canceled the appointment you scheduled me for.

I found out today from HEDI she didn't really have any plans on coming out today. She told me I had been a tentative appointment in her mind. She never told me it was a tentative appointment when I added it to my calendar. All I knew is the appointment was for REAL as HEDI scheduled it.

I worked on purchasing the system in June with the goal of being fitted per ERIC in JULY. Then Bioness put me off until AUGUST. I have tried to be patient. Now I guess I will be lucky to have it working in September. I can only PRAY it will be set up soon. I am left HANGING in suspense.

Today Hedi tried blamed for not being able to travel 5 hours each way and spend time in a motel. She knows I am disabled, have to rely on someone else to drive, and am on a fixed income. But today she was placing blame on me when going to San Francisco WAS NEVER AN OPTION. I am mostly housebound due to the severity of my illness.

Her story kept evolving, changing to fit her convenience when I talked to her. My husband listened to her EXCUSES as she spoke in a very loud voice.

New excuses kept EVOLVING like the ever-changing current of the ocean as to why I wasn't going to be seen. She is a very busy lady, someone quit, her mother is sick . . . I do have empathy for her mother's health issues, but still she could of called me. She kept telling me I NEVER REALLY HAD AN APPOINTMENT scheduled even though she personally scheduled me. With each sentence she kept coming up with new excuses as to why she could not see me.

Then HEDI said she could come out next week. HOORAY I though. In the next breath she said she was booked up and didn't know when she could come out. Why mention you can come out then retract it in the next breath. Come on. Why sell a product if your not going to keep your word on your appointment?

I invested thousands of dollars on your products but they sit unused because you decided not to show up for your appointment. My warranty is running on a product that I cannot use.

My husband is fuming as I had to beg him to help me pay for this for over a year. Now He feels as his money is wasted as I can't get an answer on a definite fitting date. We both expected you to show up today. We never expected to get the run around. Thousands of readers of my blog knew this was my BIG day to get fitted. They now will receive this sad report. He wishes he would of never of sent money to you folks. I cannot afford to be taken advantage of. I have so little income to work with each month on disability.

I just can't believe this is happening to me.

P.S. I am very disappointing in Bioness. Today I had hoped to post photos of the fitting, me walking with the device, start posting on my waling progress. I feel crushed.

I have no idea as what will happen next. I contacted their office and left a message with Eric, the rep who sold me the units. He has not returned my call. Hedi, well she keeps changing her story so I don't expect to hear from her again. I expect that I will have to make another Dr. appointment to get an order for PT for the fitting and programing of the device. Then travel to a distance city for several appointments as they don't like book more than an hour at one time. My DH is fuming mad, threatening to contact the BBB and other people who deal with issues such as this. DH wants to report them to BBB and the attorney generals office. I am quietly hoping me posting and his actions won't shoot me in the foot.

Please go to facebook and then to Bioness site to post extra comments in support of me. They need to know what they did is very wrong. Purchasing a Bioness is a lifetime type of investment for me. I am still making payments on my credit card.
Maybe with public pressure they will correct the situation.

While I still feel sad that Bioness did not keep their end of the bargain, I honestly am very blessed in so many ways in life. No matter how they are treating me I will keep pressing on. I will wear a Cheerful smile, stay determined, and undefeated in my purist of health and fitness.

UPDATE: Due to my Facebook post, Mat the Regional Manager got hold of the situation. He said NO ONE in my area is trained to service the unit. I was not told that this would be an issue when I purchased the unit.

He will fly out to Chico, a town a two hour drive away from me where we will meet. He will personally fit and program the unit in SEPTEMBER. He said due to my post, policies are going to change within the company. He was unaware of the situation that was going on. Within the whole company he said there was going to be phone conferences and training to work on addressing the issues that I experienced so hopefully others will not experience the same frustrations as I. I told him my main goal was to improve my mobility which his device will help with.

Hopefully my speaking up will help others. I did explain to him one person in particular was very angry and was not truthful, very unpleasant to deal with. It's not my intent to impact anyone job, but to make the company aware of the dishonest things that were said. Maybe if they are aware of the situation they can work on improving those skills.

It sounds like, I PRAY that in September on the 6th I will finally be able to get the Bioness up and running. I will report in on my experience in the near future.

Bioness pulled my post down. But you will find it on The Stroke associations facebook page, the MS society FB page, Muscular Dystrophy FB page. . . It's out there.
  Member Comments About This Blog Post:

CLPURNELL 8/29/2013 8:06PM


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GRACEOMALLEY 8/29/2013 5:39PM

    I just read your updated version and while it isn't a perfect resolution, you got them moving! GOD FOR YOU! I've been talking about just this sort of issue lately - IF YOU AREN'T PART OF THE SOLUTION, YOU ARE PART OF THE PROBLEM i am so pleased thart as a result of your efforts they saw their error and got off their fannies to actually support their products. BRAVO TO YOU!!!!!
I can't wait to hear that these things are making your life easier and more mobile. In the meantime - Keep Up The Good Work, Lady! make sure they extend your warranty for the number of months you had the units waiting for them to come set it up.
emoticon emoticon

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TIMEHASCOME56 8/29/2013 6:52AM


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SHELTIE2013 8/29/2013 1:55AM

    emoticon emoticon when you finally have them up and running and they have improved your mobility the first thing you should do is go track them down to kick them in the butt! Now that would be karma!
You go get them girl !!
Be thinking of you

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DS9KIE 8/28/2013 4:48PM

    I'm sorry they are giving you the run around and if they don't come then I would return the items

you can also go to the credit cards and see if they can dispute the payments.

Just keep bugging them until you get it right.

Oh if the person shows up ask for the warranty to start over.

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HIPPICHICK1 8/28/2013 2:46PM

    Well, I sure hope they do right by you! In this age of social media great customer service is everything!

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PAMNANGEL 8/28/2013 12:09PM


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    Thank you for your post - glad you complained to the BBB and other consumer websites. Way to get this fixed without attorneys involved, though you could probably still consult with an attorney, who could help pressure them to get out there TOMORROW, TO YOUR HOME, not a city 2 hours away. Really, they should be sued for costs over the past months - cost of emotional and physical hardships due to failure to provide promised services... A September promise in another city is disgusting.

Comment edited on: 8/28/2013 5:00:39 AM

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ZOMBIEREADY 8/28/2013 1:39AM

    I'm glad they're working on fixing the problem. Sometimes you have to push back. Good for you for standing up for yourself. I send you a thousand blessings and much love.

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    TY SO MUCH For the WARNING !! I've a friend I am very close to,, who buys EVERYTHNG She hears of ,,, to help her with the MS. I have another neurological illness,,, which makes walking VERY HARD,,, I could not ever afford product,, but I AM FORWARNED !!! THANKS SO MUCHERS !! For I DO NOT TOLERATE LOUSEY Service !! NOR "Excuses" from ANY ONE !! be HONEST with me,, I'll work w/ya, LIE TO ME as they CLEARLY DID TO YOU ,, I'd be FLYING ANGRY !!

I agree w/the post that said,,,, if this is NOT taken care of SOON !! On the 6th than DO CONTACT The news !!! That'll REALLY GET some ACTION !!!

WIZZS ME OFF when a company "makes all these promises" and DOES NOT Follow thru. I've wasted ENOUGH $$$ on things in the past. I DO NOT accept my power chair for LIFE, for even now,,, I just went thru surgery,,,and it WAS A SUCCESS For a nerve decompression,, though I was NOT told I could NOT walk for 6 weeks more than just around my apt,,,,,, and I am VERY UNHAPPY with this, but it's for my OWN PROTECTION so I have to accept it. I WISH I had KNOWN about this. So right now having PT come to the house,,,, and we are working on my muscles til the "Walking" day comes that I can do more than 5 mins.


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JIBBIE49 8/28/2013 12:55AM


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MISSLISA1973 8/28/2013 12:42AM

    So many hugs to you, my friend! I am so sorry for all you have been through, and to feel this terrible disappointment. I hope Matt makes it all up to you.
I do not know your faith, but in Joel 2:25 (NIV), God promises:

“I will repay you for the years the locusts have eaten—
the great locust and the young locust,
the other locusts and the locust swarm—
my great army that I sent among you.

I pray you find this promise to be true in your life.

emoticon Lisa

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DUSTYPRAIRIE 8/27/2013 11:06PM

    Let's keep the pressure on so you are not in that position again.

Good on you for turning to social media when you couldn't get satisfaction.

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CAROLIAN 8/27/2013 5:31PM

    emoticon I would let everyone know how you are being treat by this company shame them by naming them Hopefully you resolve it all and get on you feet again and we can see you walking Praying it is sorted soon and does the job you want of it emoticon

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2ABBYNORMAL 8/27/2013 3:46PM

    I am extremely saddened by the situation you are going through. As if that weren't enough, the stress level of this had so affect you also as I know it would affect me. I am glad that the situation was finally addressed after posting on Facebook. I would also demand that they pay for the air cost of travelling since this was not what was truthfully told to you in the first place.
It is inexcusable for Heidi not to address the situation with someone higher up than her. They are loosing customers based on this experience. They need loving, caring and people with empathy to work for them and go a step above for someone in your situation.
I will respond on Facebook how disgusting the company operates after you are all set up. The problem is "Don't you have to like them to get on their page even if you don't."
I'm praying you get your new legs fitted properly and that THEY PAY for your air fare.
That is not too much to expect after all the runaround and excuses you've been given.

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JEWELS571 8/27/2013 1:44PM

    Get fitted FIRST! Then take to the news, don't ruin any chances to get it up and running! Go you for taking up for yourself!

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FARRAH511 8/27/2013 1:15PM

    emoticon emoticon

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SLIMMERJESSE 8/27/2013 1:02PM

    This is horrible. I would call the president of the company, the BBB, and make a stink on consumer websites. It has worked for me in the past. I can truly understand your disappointment.

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IUHRYTR 8/27/2013 12:53PM

    Rather than censoring your post, a polite and truthful response would have added to the company's credibility. If he can fly to one city, why not to yours? Praying for you to get relief soon. -- Lou

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ALWAYSSTARTING 8/27/2013 10:06AM

    So sorry this has happened, but GOOD FOR YOU to keep after them until they do the right thing! GOOD FOR YOU !!

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DJSHIP46 8/27/2013 10:02AM

    I am so sorry to hear that the "helpers" are treating you so poorly and have taken such advantage of you! I will pray that they deliver on their promises very, very soon!

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LKS2GAB2 8/27/2013 8:16AM

    This is part of the problem with society today. No one will take responsibility for anything or any of their actions. Customer service is a thing of the past. Most companies use call centers so you can never get the same person twice. I am glad to hear that you did not sit back and take this quietly. Social media is a powerful outlet. I hope everything works out for you. If not I would have to agree with your husband and start conatacting other agencies to assit you.

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TERMITEMOM 8/27/2013 6:41AM

    What a terrible situation! I am so glad you were proactive and used Facebook and other sites to complain, and got RESULTS! I am praying along with you the appointment will be kept on September 6! emoticon

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    What an awfully frustrating situation! Nobody should have to go through that and it's good you got the word out because businesses need to know that they can not treat their consumers this way!

Hopefully, everything will get worked out! good luck!

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FITWITHIN 8/27/2013 2:05AM

    I'm so, glad you keep pushing, and found another avenue to be heard. emoticon

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GLAMNGLOWDIVA 8/27/2013 1:14AM


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ARTJAC 8/27/2013 12:13AM


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ERCELLAJS 8/27/2013 12:06AM


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JAKENELL 8/26/2013 11:46PM

    I hope they follow through - if not, we should flood them with angry mail!
I'm praying all goes well for you.

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CHARTHESTAR 8/26/2013 11:14PM

    What a horrible situation you have. I can only imagine the effort it took to save for this product and want it with all you have. Then they just sit and gather dust because a representative has to program them.
I agree the warranty should not start until they are used and you need to demand that be changed.
If all you wanted was to return them I am sure the credit card could help. Not wanting that I understand. You want to walk. I don't know how much they could help with that.

I would contact the Media and especially the magazine where you saw their advertisement. If it is a very trusted magazine they would not want their name linked to a company that treats people with disabilities like that.

A $20 item is bad enough but to spend $20,000 and be treated that way is just not ethical. I would see if any of the specialty groups could help you out to get the satisfaction you deserve.

You will be in my prayers.
emoticon you will succeed!

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WALLAHALLA 8/26/2013 10:30PM

    Hopefullly many will benefit from your willingness to speak up and take action.

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KAYDE53 8/26/2013 10:13PM

    so sorry, hope it gets resolved to your satisfaction! emoticon

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NANCYPAT1 8/26/2013 10:12PM

    I will keep you in my prayers and hope that your success exceeds all of your wildest dreams.

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MJ7DM33 8/26/2013 10:01PM

  emoticon emoticon

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BLUEROSE73 8/26/2013 9:38PM

    I pray he can put this right and not only get you fitted, but fix this whole situation that has been going on. Please keep us posted. If public pressure is needed to get this to change, I'm in.

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KIPPER15 8/26/2013 9:33PM

    I agree that you should report your situation to the BBB, and the attorney general's office. if you have a good congressman in your area, talk to them too. Every area you complain to helps to keep companies honest. The warranties should not start until you are fitted. Be the outspoken person, it gets results. Best of luck. emoticon

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COCK-ROBIN 8/26/2013 9:28PM

    I hope it goes better for you

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4RASCALS 8/26/2013 9:05PM

    I am so sorry that you are having issues with Bioness. They should come to your home, program it, and explain all the details you need to know. Your warranty should not start until you are able to use the product. I suggest that you write the top office in the company letters, send them via certified, and request their signature as receipt of the letter. If all else fails I would file a complaint with the BBB. It's a shame you are being treated the way you are. Hope that the situation will be resolved soon so you can get started.

emoticon emoticon

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EMMACORY 8/26/2013 8:45PM

    They should extend your warranty and give back some money for the delay in being able to use the equipment. Will pray that all goes fantastic for the September meeting. emoticon

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MARYANNB25 8/26/2013 8:28PM

    I am so sorry you are having to deal with this. I would definitely contact and attorney about this. It is not right you are at the mercy of this company. For the money you are spending they should be bringing them to your home and programming and all should be at your convenience, NOT THEIRS. Consider contacting an attorney, newspaper, tv stations just in case they try to change your appointment. I will be praying for you and your situation.


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TLG71567 8/26/2013 8:19PM

    I would definitely be contacting the BBB and the media. That is way to much money to spend and then to get treated like that. Totally unacceptable and unethical. I hope it all gets resolved.

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SIMPLELIFE4REAL 8/26/2013 8:15PM

    I'm sorry this happened. I would be fuming. If you still feel like you need support, just post a link where you want us to go and I'll find it.

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SHIRLEY721 8/26/2013 7:41PM

    I am so sorry this happened.I think you should see a lawyer.

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MTN_KITTEN 8/26/2013 7:37PM

    Bummer ... how very disappointing. Have you called Heidi's boss? This is unacceptable. I would encourage you to let management know how this has gone down and that your warranty starts when you actually have use of the item.

Take care of yourself.

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BEATLETOT 8/26/2013 7:22PM

    I'm afraid I didn't see your letter on their FB page...NOT COOL. Maybe you can Tweet them...I heard that's really effective.

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PEGTIGER 8/26/2013 6:22PM

    I love that you are sticking up for yourself and also that you have such a big group to blow off steam. I can only imagine the horrible disappointment. I would have melted into tears. I love that your still fighting for what you deserve. I pray that things have been settled by now to your satisfaction. emoticon

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SIRENALEANNE 8/26/2013 5:30PM

    emoticon emoticon Hope this gets resolved! Prayers and good vibes being sent your way!

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GLC2009 8/26/2013 5:22PM

    do what everyone here says. be the squeaky wheel. this is not a circumstance for politeness. make sure the ceo of this company and the salesperson you dealt with are made aware of your problem.
call a lawyer. you should be able to find a lawyer who will do an initial consultation for free.
good luck with your problem. i spend so much time in my work day dealing with companies that don't do what they say. it is frustrating to say the least.

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LYNAND62 8/26/2013 4:44PM

    I believe I would be calling and talking to someone in management. I would be the squeakiest wheel they've ever heard until they agreed to come and it was set in stone. For crying out spent $20,000 on their product! I believe that warrants some attention and compassion for you, their client!

If you have a news program that investigates things like this I'd get to calling them. Talk to an attorney. Write a letter to the editor of any and every publication that this company advertises in. Whatever it takes, make them keep their end of the deal! emoticon

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CHERIJ16 8/26/2013 4:38PM

    I am so sorry that this is happened to you and it makes me furious! I definitely agree with everyone that you need to contact as many people as you can: The BBB, your newspaper, tv station, etc.
Let us know how things turn out! emoticon

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