Tuesday, July 16, 2013
I shall be taking an enforced week off from running ... outdoors anyway. The weather service has already issued a code red alert for the rest of the week. Today was simply too hot and humid to do anything outside for very long. My patio is still in disarray from last night's party. It will get done, just not today.
And I don't like the treadmill, so it may be a week off. I will go to the gym. And I will walk to the gym after 8:00PM so there will be some cardio.
My phone rings and I answer it.
"This is (some contractor name) calling for BGE to set up an appointment to upgrade your meters. Please hold for the next available operator."
Grrr. Couple of minutes pass.
"Your call is very important to us. Please hold for the next available operator."
Again with the "Your call is important to us."
Here's the problem: It's not my call. And if it's so important why am I on hold?
"Hello, my name is (Peggy?). Thank you for your call. How may I help you?"
"Really, Peggy? This is not my call. You called me. It's your call and and I was very rudely put on hold. My day was interrupted to make me wait to talk to you. Why weren't you ready to talk to me when I picked up the phone?"
"We use an automated dialing system and that's the way it works."
"Then it works very rudely. And why don't you know why I was called? You asked me how you could help me. And you don't know?"
"Actually I do, sir. We need to schedule an appointment to install your new meters. What is your name, sir?"
"You called me, Peggy, and I know your name. My complaint is not directed at you. You are being most professional. It is directed at the overseers who will be listening to this recording especially if you flag it for them to hear my complaint."
The rest of the call proceeded most politely.
Why are we treated like numbers?
God I love being a cranky old man.