This saga started a couple of years ago when I bought a car.. a Subaru and not being the brightest bulb on the tree or the sharpest tack in the drawer.. I financed the car through Subaru motors finance... which somehow is processed by "Chase" bank.
I have been making the monthly payment on-line.
Well, things have changed and I wanted to pay off the loan.
So I went on-line and got the pay-off amount.. transferred that amount into my checking account and proceeded to try to make a payment for the payoff amount.
That is when I found out there is a maximum limit to the amount you can pay in an online payment.
So I set up a payment for the maximum amount. Then since that was not enough to cover the payoff amount I tried to set up a second payment...
That is when I found out you can only make one payment per day.
So the next day I checked to be sure the 1st payment had cleared then I set up another maximum payment.
The next day (day 3) I checked and the second payment had cleared and I set up another maximum payment.
That night I discovered a message on my answering machine to call an 877 (toll free) number. I tried the number and got an answering machine.
Day 4 - I tried calling the 877 number, it rang, got the standard this call may be record blah blah blah and told I would be transferred to an agent.. I ended up at a auto dealership in TX. This happened a couple of times... so I quit trying to call.
Took a break and went to do some other things that did not require a phone.
Later in the day... I went on line to see if my day 3 payment had cleared and got this message " we suspended your access to chase.com because of recent activity on your account." The phone number they gave me was the same one I had been trying to call originally.
This time I was connected to a person (in Manila, Phillipines), who transferred me to a person in TX, who transferred me to a person in Manila, back to TX, then back to Manila. Where I was told that the only way anything could be done was that I would have go to my nearest Chase bank branch which by the way is 100 miles away.
This phone tag-run-around took the better part of 2 hours. My blood pressure must have been sky-high and I was frustrated beyond belief. I was nearly in tears because I was so angry etc. And yes I said some not so nice things to the last voice on the phone. One comment was that I hope Chase was bought out by someone else. Another was even worse... I said he (it was a male voice with a male name) was as useless to me as tits on a boar hog. To each of these people I told them all I wanted to do was pay off a loan. Why didn't the bank want to take my money.
Anyway, I took a couple of deep breaths, called my bank that is 4 miles away chatted with one of the people there, and made arrangements to go in and see what they could do to help me..
We calculated what I had set up for payments, subtracted that from the final payoff amount quoted on day 1, added about $100 to that amount (to make sure that any accrued interest due or other charges I don't know about should be covered) , the bank cut a bank check for that amount and we mailed it off in that bank's envelope to the TX address in the monthly billing statement for payoff checks.
Now it is wait and see what happens when the envelope gets to TX.
The MORAL of this story.
If you are going to take out a loan be sure there is a local to you branch of the lending institution. Then if you want to do anything other the scheduled payments you can go in and talk to a live person in person and resolve you problem quickly without having a heart-attack or desiring to commit mayhem on some poor unsuspecting soul.
Needless to say I will probably never by another Subaru if I have to take a loan out and it has to be with Chase or another lending institution that does NOT have a local to me branch office.
Also I will be watching my mail... any mail ( other than a check and/or my car title) that contains a postage paid return envelope will be stuffed with the heaviest stuff I can find and promptly sent back to CHASE in the next post.
Am I angry... YOU BET !!
But I am feeling so much better after venting my rant on you poor unsuspecting souls. Of course, you didn't have to read all the way to the end. Maybe this will save someone else from this type of stress. Maybe this will have someone saying WOW, thank God that didn't happen to me.
Have a Great day, and a Better rest of your life.