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Advice please

Tuesday, July 09, 2013

My bathroom sink can't be fixed!!! He buffed it but he said if he tried to fix it - it would make it worse than it is. So I have to live with the discoloration. He thought it was "funny" that of all the colors that could have been used to "fix" the chips they chose a color that doesn't match my vanity in anyway. He thinks it happened at the factory - I don't know how he can tell but it doesn't matter to me.
So here is where I need advice....
I have talked to the field supervisor of this remodel (Tony) and he said he will have to talk to his supervisor but my options as he sees it will either be a cash refund (amount to be determined) or rip the new countertop out (and plumbing) and install a new one.
My Dh and I are hoping the cash refund offer will be enough to satisfy us cause the thought of everything being ripped out again is disturbing to say the least.
I called Onyx and found out how much Statewide paid for my vanity top - it was $550.00
So I am thinking what would be a reasonable refund.

What do you think and can you think of an option we haven't thought of.
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Member Comments About This Blog Post
  • FROSTY99
    Have to talked to any other professionals to see what advice they can offer you? It is hard to believe a company would ship something out with such a glaring problem and then that the contractor would install it. Too bad you didn't get this stopped before it was in but now that it is seek as much professional help as you can get before making a decision as to what to do. I am sure they are wanting to get off as cheaply as possible but.....hold tight and get them to do right by you.
    1689 days ago
    What a bummer! ALLYALLYT has a great suggestion.
    1689 days ago
    I would check to see if you have a company locally that can re-enamel (which is baked on) or re-porcelain your sink. We have a company locally that does, but I am in Missouri. You can choose the exact color you want that way and it could be a perfect patch job. Then perhaps you can ask for the cost plus some type of compensation in addition. I would hate to have to replace it and tear everything out again. Good luck
    1689 days ago
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