Tuesday, July 09, 2013
My bathroom sink can't be fixed!!! He buffed it but he said if he tried to fix it - it would make it worse than it is. So I have to live with the discoloration. He thought it was "funny" that of all the colors that could have been used to "fix" the chips they chose a color that doesn't match my vanity in anyway. He thinks it happened at the factory - I don't know how he can tell but it doesn't matter to me.
So here is where I need advice....
I have talked to the field supervisor of this remodel (Tony) and he said he will have to talk to his supervisor but my options as he sees it will either be a cash refund (amount to be determined) or rip the new countertop out (and plumbing) and install a new one.
My Dh and I are hoping the cash refund offer will be enough to satisfy us cause the thought of everything being ripped out again is disturbing to say the least.
I called Onyx and found out how much Statewide paid for my vanity top - it was $550.00
So I am thinking what would be a reasonable refund.
What do you think and can you think of an option we haven't thought of.