Where did customer service go?
Thursday, June 13, 2013
Today I tried to go out into the world and buy things. I only went to a few places and the best place to be was the pool with the kids.
I went to McDonalds. I used to work at McDonalds, in several different ones, both privately and corporately owned. When I used to work there, we were told to have good customer service and when asked about the toys for the kids, I would gladly look and see which ones there were because in my day (geez I sound old) we were not allowed to ask "boy or girl toy" because that would be politically incorrect. If someone asked me which toys there were, I would nicely bring out the options and if there were two (generally aimed at the two genders) I would have to ask them "Hotwheel or Barbie" or whatever the two options were that week.
Now they're defensive about really asking "boy or girl" and not telling me which toy line or options if they were doing the clean out of what they have. I get the evil eye when I ask (nicely the first time) "which toys do you have today?" like I'm the one that's wrong. Even though my children act their natural gender as much as the culture would like, I know that sometimes I have to sadly tell my son why he can't wear nail polish in public because of the bullies.
How hard is it to turn around and look at which toys there are? Had we not been with my mother, who was treating, I probably would have canceled the order and left because they just wouldn't tell me which toys there were. I didn't find out which toys we got until we got to the table.
In this day and age, gender is blurring more and more and really what's the big deal if my son would like the "girl" toy or my daughter would rather have their "boy" toy. It's not the only McDonald's that has done that to me. I even asked one (and how is it always the managers being like this to me?) when they switched their standard? It's like they're trying to make it easier for their employees to be lazy and I'm wrong for questioning their norm.
Then I was trying to do some grocery shopping. Now I'm already in crabby mode, so not in the best mood from lunch. For the second time this week, I was trying to get some meat cut. The ad stated that I could get this particular cut for cheap and that I can get the meat "cut and wrapped for free". I was there at 2:30. Middle of the day, right? Apparently that's too late to get my meat cut. This is the second time I tried to do this this week!
I ended up calling the meat boy (who wasn't old enough to use the big equipment) a name and walking away to the customer service desk. Fortunately I was able to find out when I could get my meat cut during this ad (before noon on Saturday, because I can't get up there in the morning tomorrow!) so that I don't miss out on 20 pounds of meat for really cheap. You don't see pork for under $2 a pound often and I really want to load up my freezer with something other than my organic grass-fed cow that I bought from a farmer.
I'm usually a very nice person, but today has just thrown me over the edge! I even bought a candy bar and ate it (I got enough for all 4 of us, only ate my one). What ever happened to the customer being important? If it wasn't for me going to these establishments, they wouldn't still be used. I guess I'm really saying that if they all treat everyone like I was treated today, they'd go out of business, right?
Fortunately the second place has a facebook page you can actually comment on. McDonald's doesn't and now I have to hunt down the corporate email. I really want to work with my grocery store because they are the only ones that have particular items I buy frequently and I'd hate to have to switch brands of certain things. I know I can't get my milk at Target because they don't carry it in the paper carton and when they did, it was for $0.50 more.
So now I'm working on something other than pork chops for dinner (ribs and corn, yum!) and we'll go for a walk afterward. I'm managing to get my husband on more walks for now, until the weather gets too hot.
I also found a pea growing on one of my plants. At least something positive happened to me today.
Today's Holidays: Sewing Machine Day and National Kitchen Klutzes of America (we all know one, I had a friend who knew a guy who burned kool-aid).