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Tricycle Woes

Wednesday, May 01, 2013

So my trike arrived in its box some days ago, and my son came over Monday to put it together for me - and left me this message:
"Hey maw, due to the astringent quality control measures of foreign manufacturing and careful loading and unloading by shipping companies, a critical component of your bicycle (the rear cross member which secures the entire rear-end of your tricycle to the rest of the frame) is bent in such a way that I need either an anvil and a hammer, or a torch, anvil and hammer to rectify. I unpacked the pieces and placed them neatly in the garage. I am so sorry that I wasn't able to throw it all together in a sitting. Normally things like this aren't an issue.
From here we can go through the obnoxious steps of getting an RMA, or going through the channels to get just the one part replaced, or through your channels find someone with these tools - or worst case scenario - we could go to harbor freight and pick up an anvil and a ball peen hammer to straighten the piece. I was also looking at it and thinking it might be possible to drill the piece, but it's a really weird angle.
Let me know what you want to do -"
So yesterday he took me out to the garage and showed me
You can see the slightly arched side which is supposed to be straight.

And you can see how the right slot is nowhere near is aligned with the left

And you can see how the bar is not perpendicular to the axle.

I e-mailed the manufacturer, and they also have a page on Facebook, so I messaged them THERE, together with these and a couple other photos. I am hoping I can get a replacement part. Meanwhile, my triking around has to wait. emoticon
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Member Comments About This Blog Post
    so close and yet so far-- to have your trike here- in your garage, in pieces has got to be so disappointing - especially when you have been looking forward to getting out on it- feeling the wind in your hair and the bugs in your teeth- oops, maybe not the bugs..............hopefully you will get a quick response from the manufacturere and have the right piece in your son's hands to complete the project. I suppose you could always move the stationary bike outside for that fresh spring breeze and sun on your face as you pedal
    1630 days ago
  • FIT4MEIN2013
    I have found that Facebook is a far more efficient and effective way to get responses from companies. Good luck!
    1631 days ago
    Hope the company will send a replacemet
    1631 days ago
    I bought a Schwinn tricycle the same color as yours (well mine I think they called dark cherry red)and it arrived 2 days ago and my DH is out in the garage assembling it for me right now....I sure hope its all ok I am so excited to ride it.
    Good luck I hope yours is up and going soon!
    I hate that when your all excited about getting something and its messed up emoticon
    Happy biking days to us both be safe emoticon
    1631 days ago
    I was reading his response and thinking. . . oh he's knows Corporate America!! Glad your son is willing to help you.

    I like buying online, saves me from having to go to the store, BUT when the part is broken/missing you have to deal with the company. I've been blessed, and so far, have had great Customer Service.

    Have a blessed day!! emoticon emoticon
    1631 days ago
    He is VERY articulate and precise Shel! Bless him for working on this for you. I pray you have a new part pronto, and get it together.

    This happens so often, bent, broken or missing pieces. Hey that resembles our lives some days!
    1631 days ago
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