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April Challenges Day 2

Tuesday, April 02, 2013

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Got up very early today since it was hubby's first day at the new job. I know 600 am does exist but after getting to bed after midnight last night, it came to early LOL

So I started my work plan for the day. Get laundry going, dish washer doing, dog walked and then get some breakfast.

Got a bit of knitting in before I headed up to the bedroom to clean out my closest. Got the shelves in it packed away and reorganized my yarn containers. before I started my stress project

Called the company who makes the cooling tray fan that your laptop sits on.

First call, the operator disconnects me

Second call, the operator disconnects me

third call, the operator disconnects me

Fourth call, different operator but bad information. Instead of giving me the number to contact their customer service for the product, he gives me the number for the company that makes my laptop. AHHHHH

Fifth call, get a different number but this time it is to request a pin and I did not need a pin

Sixth call. Now, I look online for another number and figure perhaps that tech support for their routers would be more knowledge about these issues

WRONG. He gives me a different number for the company that makes my lap top

Seventh Call. Now given a different number and told to press options 2 and 3 to get where I wanted to be. Once again WRONG. Was told to use option 6 not 3

Eighth Call. Finally speak to a person and explain what is going on. He wants me to call the company that made my laptop even though I keep giving them the model number of their product. Finally after almost reaching through the phone to strange this guy, he now tells me I have to do this on my laptop. Keep reminding him that I no longer have a laptop thanks to his company's products failing. So they are going to exchange it and I now need to take my laptop to the store to get a tech report. If the report shows that it was blown due to their faulty product they will replace my laptop. If now, oh well.

No offense to anyone on this list, but each one of those calls was outsourced to a place where no one speaks English. Interesting especially since this company is based in France but never spoke to anyone with a french accent

So now 4 loads of laundry are finished, closest cleaned and now I am just tired of dealing with things I should not have to deal with


Member Comments About This Blog Post:
MEEMAH2013 4/3/2013 9:13PM

    Only in the USA. Someone in a foreign country makes a call like this they only get Americans! HAHAHA

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JTREMBATH 4/3/2013 1:51PM

    Wow we have that same problem here but sometimes by the time you keep pressing these numbers they tell you to press you enp trying to speak to some body you find it hard to under stand what they are saying.

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AUNTIEANNE22 4/3/2013 7:47AM

  Another GOOD reason why companies should not outsource customer service to foreign countries. I hate speaking to people outside the country about an American made problem.

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MICKEYH 4/3/2013 12:49AM

    What a hectick phone call day !!

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NORWOODGIRL 4/2/2013 9:59PM

    Persistence pays - hopefully!

I don't hear well. I hate it when I can't understand what the person at the other end of the line says!!!

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LESSOFMOORE 4/2/2013 9:49PM

    Yikes! emoticon

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LOTUSBURGER 4/2/2013 9:27PM

    Way to hang in there! emoticon

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FEMISLIM 4/2/2013 9:01PM

    Wow! What an experience.

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BETHGILLIGAN 4/2/2013 8:26PM

    Thank goodness you got closet cleaned and laundry done so you have a sense of accomplishment. That may help with the FRUSTRATION of the phone calls. I hate going through those systems and I do have to agree with you. It would be nice if the "help" centers were not outsourced. I hope the whole mess is straightened up soon for you. Hope hubby likes new job!!!

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GINIEMIE 4/2/2013 7:32PM

    Glad you got the housework done, and some knitting in. Sorry about the phone frustrations. I know what you mean, if it's not on their script they pass you off-and I'm hard of hearing so trying to make out what they say is rough.


emoticon emoticon

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PATRICIAAK 4/2/2013 7:26PM

    Understand the frustration.
At least, some things got done around the house.

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BRAVELUTE 4/2/2013 6:54PM

    Kind of deja vu, dealing with social security and insurance companies.

I hope you get resolution and a new computer.

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MACANBEFIT 4/2/2013 6:39PM

    I hate those kind of phone marathons. They can be more tiring than running a marahon.
Hope your husband likes his new job.
Take care

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