Tuesday, March 19, 2013
Had to go into the city yesterday for my 6 month dental checkup and cleaning. Yuck. Things went well . . . at least at the dentist's office.
After the dentist, I had to make a stop at WalMart. I don't like going there. I try not to meet or exceed my limit of one trip per year . . . but this trip couldn't be avoided.
I actually found a decent parking space and survived the dash between my car and the entrance without incident. Once inside, I went to work on my list only to find that they did NOT have the item that I made the trip for . . . even though I was told they did (otherwise I would NOT have made the trip).
Keeping a good attitude and a smile on my face and in my heart, I proceeded to the check out area. The store wasn't too busy and the lines were not bad. I saw an open register behind the register where a few people were in line to buy cigarettes.
So I proceeded towards the second register with 6 items in my cart. I made eye contact with the cashier and when I was just a few feet away, she called out loudly "Next person in line please" then she scrunched up her face and pointed directly at me, wagging her finger said loudly "Are YOU the next person in this line?"
People turned and looked at me like I was holding a bomb or machine gun! I was so taken aback that I looked at her, matching her volume and stated clearly "I will NEVER be the next person in YOUR line."
With that, I passed her register, turned right and circled back around, ready to leave my cart - and complaint - with one of the floor managers and walk out of the store.
But one of the clerks saw me, must have anticipated my intent, and asked if I was okay. I explained what had happened and she called one of the store managers over. Come to find out, the rude clerk was also one of the bosses. One that nobody gets along with. And the one that took my complaint, apologized profusely and said he was going to take care of it immediately.
The only reason I tell you about this is that there were times in the past that I would a) sulked and walked away, embarrassed and humiliated; or b) lost my temper, opened a can of whoop-ass and called in the flying monkeys.
But yesterday, my reason to follow through was completely different than it would have been before. It was NOT to defend myself or retaliate for what the rude clerk had done to ME or my ego. No. It was because treating another human being like that is NOT acceptable. She (the rude supervisor) is NOT superior.
As far as I am concerned, we, the consumers, pay her salary, and her behavior is NOT acceptable. And I believe we have every right for our voice of protest against such treatment to be heard.
Choose wisely the battlefield you want to die on.