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DRAGONCHILDE
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Someone's head is going to roll.

Tuesday, February 26, 2013

So, Saturday morning, on my way to a meeting, my car died.

After a rigamarole of trying to find a tow and a mechanic, we got it to a place, but they said they couldn't get it fixed until Monday morning. The starter's bad, needs to be replaced. We were promised that it would be ready by lunch.

Well. Okay.

Roll forward to Monday morning.

At about 11 o clock, still no call. We go up there, and they haven't even moved the damn car from where the tow truck left it.

So we got a promise that it would be repaired by the end of the day.

Roll forward to 3 o clock that evening. We finally get a call, and they say it's going to cost $375 for the repair and tow, and they'll have it ready Tuesday.

1) No. You said today. You will fix it today.
2) We ALREADY PAID FOR THE TOW.
3) See #1.

They get it fixed in time. I paid the $300 (without the towing) with great complaint about their prices.

Roll to today. Just about 25 hours after we pick up the car. (And naturally, after they are closed for the day.) My husband goes to the grocery store. The car fails to start.

...

I will have my car repaired. I will not pay these people a single dime more. If they try to insist I have to, I will get the Better Business Bureau involved. I do not play games, you will not rip me off, and you WILL stand by your work, or I will have your head, and someone's job.

So far my experience with this mechanic has, at the very least, ensured that I will never use their services again. I will instead be insisting that everyone I know use anyone BUT these people, and so help me God, I will not be a pleasant person first thing in the morning when I call these people and have to explain in very small words WHAT they need to do, and why.
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Member Comments About This Blog Post
  • v OBIESMOM2
    emoticon kick some A$$!!! Show them what you've learned in kick boxing (and be sure to aim for the head...or the groin area. What the heck!)
    1219 days ago
  • v BILL60
    Remind me to never mess with you. Too tough for wimpy little me.
    1219 days ago
  • v PRAIRIECROCUS
    Sorry to hear about this unpleasant experience .
    1220 days ago
  • v JADOMB
    While dealing with dealers usually means higher prices, I have found them to be more honest than backyard mechanics or hole in the wall mechanics. If you are lucky enough to find a good one through word of mouth that does well, that is a blessing. Sorry to hear you ran into problems.
    1220 days ago
  • v 1STATEOFDENIAL
    Unfortunately, this kind of thing happens too often. I've had some horrible experiences myself (one garage was charging me to change the oil every 3-4k miles but when I had someone else do it, the oil that came out was like jello and the top half of the engine was destroyed). Here's what I've found: ask friends/ family/coworkers for recommendations. Check online for what people are saying; a simple search of "company name" and "scam" can give surprising results. Don't go somewhere that has coupons or 'buy xxx get xxx free/discounted' deals. Especially avoid anywhere that sells discount/deal cards for future service! If you use a local parts store for things like new wipers or simple diy fixes, ask for recommendations to local garages they work closely with; they might not legally be able to say "this garage is a rip-off" but they can hint about a few places. Lastly, do not be afraid to ask about their limited warranty for work they've done. They should have a policy for work that they've done that is continuing to have problems. If they don't have a policy in writing, be wary and ask questions before they do work. Many good garages stand by their work.
    1220 days ago
  • v VELVETMERLIN
    Wow. Sorry you are having a tough time of it :( I would definitely recommend that you find another mechanic but since you already mentioned that, I don't have to. Good mechanics are out there! They are just hard to find. My mom and I are lucky; 1/4 mile down the road we have an excellent mechanic and we've never had trouble with them. On the other hand, my father hates these people (calls them schuysters) and he uses a mechanic across the street from him, who keeps 'fixing' his car yet can't find out what's wrong with it. Ugh.

    If I was in your position, I don't think I would have been able to handle it.
    1220 days ago
  • v DACHI9
    Don't you just hate dealing with cars, towing and mechanics. they seem to think we are all stupid. They're in no hurry to fix anything. Ugh.
    1220 days ago
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