Someone's head is going to roll.
Tuesday, February 26, 2013
So, Saturday morning, on my way to a meeting, my car died.
After a rigamarole of trying to find a tow and a mechanic, we got it to a place, but they said they couldn't get it fixed until Monday morning. The starter's bad, needs to be replaced. We were promised that it would be ready by lunch.
Roll forward to Monday morning.
At about 11 o clock, still no call. We go up there, and they haven't even moved the damn car from where the tow truck left it.
So we got a promise that it would be repaired by the end of the day.
Roll forward to 3 o clock that evening. We finally get a call, and they say it's going to cost $375 for the repair and tow, and they'll have it ready Tuesday.
1) No. You said today. You will fix it today.
2) We ALREADY PAID FOR THE TOW.
3) See #1.
They get it fixed in time. I paid the $300 (without the towing) with great complaint about their prices.
Roll to today. Just about 25 hours after we pick up the car. (And naturally, after they are closed for the day.) My husband goes to the grocery store. The car fails to start.
I will have my car repaired. I will not pay these people a single dime more. If they try to insist I have to, I will get the Better Business Bureau involved. I do not play games, you will not rip me off, and you WILL stand by your work, or I will have your head, and someone's job.
So far my experience with this mechanic has, at the very least, ensured that I will never use their services again. I will instead be insisting that everyone I know use anyone BUT these people, and so help me God, I will not be a pleasant person first thing in the morning when I call these people and have to explain in very small words WHAT they need to do, and why.