McDonald's experience of the decade...
Tuesday, February 19, 2013
I stopped at the counter to get an unsweet iced tea because I was thirsty, and asked for a large cup. The nice young man told me that they were out of large cups and only had small and medium. I was debating whether to pay the same price for a smaller cup (all sizes $1.00) when the manager came over and told him, "Don't say we are out of large cups! Tell the customers we have medium and large and are out of small!"
I looked at the young man, said quietly, "That would be lying." Then I said, "I don't think I want anything, thank you," and left.
It's not that I'm not aware of dishonest business practices, and I am definitely on the cynical side...but...how stupid is this manager? Does he really think that the customers won't know the difference between a medium cup and a large cup? And does he want the poor guy taking the order to lie in the face of an irate customer telling him that she knows the difference between a large and a medium?
I predict a short career for that manager.