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Walking back into the Enemy Camp

Tuesday, February 12, 2013

You may remember my blogs before Christmas (Fat Prejudice... and the follow-ups) about my bad experience at the salon I have been patronizing for over a decade. Today was my first day back. As you may recall (read), the manager did follow up with an apology weeks after the event and we had a chance to talk about how she "values" her customers and how devalued I felt that day in December.

I was actually DREADING going back today. I love my stylist. That's never been the problem. It was everything else. I felt like I was back in high school and my mother was making me go back the next day after being bullied the day before. It felt like I was walking into the enemy camp.

Wouldn't you know it... that same receptionist was on duty. She at least smiled this time. I told her my name and she said I will tell them you are here. Nothing negative, nothing particularly positive. I went to hang up my coat and when I came back my stylist was waiting with a bouquet of pink flowers (my favorite color).

She took me by the hand and said "Thanks for giving us a second chance." then said the flowers were for a "new beginning". She did the whole appointment. Always before an associate would help out and I always had to retrain them to be gentle (I have degenerative disk disease in my neck). My stylist assured me only she would do my hair from now on.

The color and cut were great as always and while I was processing she took me to the manicurist for a "free manicure". The girl was very sweet and did a good job. When I was finished the stylist sat and chatted with me until the 45 mintues of processing were done. I didn't have to sit and wait while she squeezed in a customer nor endure being shampooed and styled by someone unfamiliar with my wants.

As I left the salon owner came out to personally thank me for giving them another chance and gave me a hug.

The moral of this story is this: Every person has value (no matter their gender, size, race, belief, age, economic station in life). If you are in business be sure you treat each customer as well as the last. Also remember that you as an employee are the face of your company to that one customer. Had I said nothing I would be at a new salon today and they would not have learned a thing. But because I took the time to write a thoughtful letter to the owner things have changed.

I do not expect flowers and manicures the next time I go back. That was a peace offering. I DO expect courtesy, full value for my money spent and to be appreciated for my decades of loyal service.

This story is one with a happy ending for both business and customer. I hope that if you encounter prejudice in ANY form that you too will gently inform those in authority so they can learn as well. It is only from ignorance that we judge in this fashion. If a blind man was drowning in a sea - would he ask the hand reaching out to him if he was fat or thin? rich or poor? Well you get my point!

At this time of year when hearts abound let us LOVE one another!

Press On!

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  Member Comments About This Blog Post:

FELINEBETTER 3/4/2013 1:16PM

    Wow! Validation at its finest! Good for you! Everybody grew from this experience!
Way to go!!!!
emoticon emoticon

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FELINEBETTER 3/4/2013 1:10PM

    Wow! Validation at its finest! Good for you! Everybody grew from this experience!
Way to go!!!!
emoticon emoticon

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CAMAEL100 2/13/2013 2:54PM

    Just proves that we need to stand up for our rights every now and then. Good customer service should never go out of fashion!!!

Glad you were pampered!

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THEMRSH 2/12/2013 11:52PM

    emoticon

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LIVINHEALTHY9 2/12/2013 8:12PM

    Glad they made things right.

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MYTHMYTH 2/12/2013 7:51PM

    That's what I'd call a really positive outcome for all concerned/ Good that you had the courage to do the right thing.
Jane

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HOLLYL7 2/12/2013 3:57PM

    It is often easier to simply keep quiet and never return to the business, restaurant, etc... when things like this happen. It is a very good lesson that there is a lot of value in bringing these incidents to light. Not only did you give the salon owner a very important heads-up, you probably helped this from happening to another person! You also showed yourself that you don't have to take being mistreated. emoticon

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BUTTERFLY-1976 2/12/2013 3:48PM

    emoticon

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FUSIONFITNESS3 2/12/2013 3:26PM

    emoticon . Glad you were treated with respect on your visit to the salon.
Sending emoticon
Maria

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JEANNETTE59 2/12/2013 3:09PM

  emoticon emoticon

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TRISTAROSE 2/12/2013 3:08PM

    emoticon A nice gesture on their part ...you deserved it!


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JENAE954 2/12/2013 3:00PM

  Isn't it nice when someone makes amends to you for a wrong doing?
It must have felt great to be well respected and have your feelings validated. emoticon

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COCK-ROBIN 2/12/2013 2:56PM

    Thanks for your wonderful post. And I'm glad for what happened. That was a beautiful reconciliation.

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NVRGIVINGUP 2/12/2013 2:50PM

  This was a very good blog thank you for sharing!

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GINGERHAWK 2/12/2013 2:42PM

    So glad to hear you had such a positive experience with today's appointment. They clearly value your business and are trying very hard to right the earlier wrong. Good for you for pointing out the error of their ways!

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BARBARAROSE54 2/12/2013 2:41PM

    emoticon

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KMM1123 2/12/2013 2:21PM

    Glad to hear everything went well during your appointment. It sounds like they did a great job trying to recover your business. I think businesses should be judged not just on whether or not there were any problems with the products or services rendered, but also on how they respond to those problems when they arise. From my end, it looks like they did a pretty good job. Hope you enjoyed the mani!

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L*I*T*A* 2/12/2013 2:16PM

    emoticon emoticon

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TEKRU1 2/12/2013 2:13PM

    Glad to hear that! You didn't deserve to be made to feel unloved, but you CERTAINLY deserved to be made to feel SPECIAL!

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SCARLETTHEATHER 2/12/2013 2:10PM

    emoticon

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FITNHEALTHYKAL 2/12/2013 2:06PM

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