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    GLORIAMAJDI   112,715
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My FitBit

Saturday, February 09, 2013

I think that today I need to talk about my FitBit. I have wanted one for a long time but I just didn't feel like we should spend the money on something like that. Then my husband's employer provided him a free one. Free! How lucky was that? He asked if he could get one for me too at a discounted rate. We didn't get one from them, but as it turns out, we ended up getting the FitBit Ultra (the previous model) on sale (since it is being phased out), and we also had some awesome coupons to use at the particular retailer from whom we got it, so I got a great price on one. I got it in early January and immediately put it to use. I just love it and I use it each and every day. It tracks my steps, distance, sleep and activity levels. But one day I noticed that part of it seemed to have "melted" off. Hmmmm. And the contacts (where it connects to the charger) appeared to be messed up. I am not really a sweaty person but it looked like I had sweated and melted it or something weird! Then later I noticed that the display was messed up and I couldn't read the screen too well. Of course it is under warranty so my husband contacted them. Let me tell you, this place has awesome customer service. I was so impressed. First they gave us a couple of suggestions (like let it sit in rice overnight because if it still had moisture in it that would dry it out, and they had us reset it too). I had it less than 30 days so could have returned it to the retailer, but within a few days FitBit sent me a brand new one - of the current model, not the old one like I had! I am very happy with their customer service and I am thrilled to have the newer model because it is sweat and water resistant! My goal is to walk at least 10,000 steps each day and this little decide is helping me track that. Awesome!

Member Comments About This Blog Post:
MORRIGHAN 2/11/2013 6:58AM


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JANTWO 2/11/2013 12:23AM

    That is awesome!!!!

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CAKAROO 2/10/2013 8:27AM


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EVWINGS 2/9/2013 11:26PM

    Thank you for the info. I have been wanting to get one and am saving for it.

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USMAWIFE 2/9/2013 10:32PM

    I love their customer service. they have actually replaced mine twice now, once for an ultra and when the ultras were phased out, for a one Noticed on amazon that they raised the price of their remaining ultras which is a shame.

Mine is part of me and goes everywhere with me except in the bath tub. Just wish they would make one that is water proof vs water resistnt so it could go in the pool with you and not get ruined

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FLATROSIE 2/9/2013 9:49PM

    I just got the One and love it. Having a desk job, I find it challenging to get the 10,000 steps in, but it sure is getting me walking more!

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BATCHICK 2/9/2013 9:25PM

    Nice! I'm glad to know their customer service is up to par!

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LHLADY517 2/9/2013 9:03PM

    I've had my Fitbit since the fall of 2009. This is the first company I've ever dealt with that has such awesome customer service. My first Fitbit was close to the end of it's warranty and I could no longer read the display. They sent a new one, no questions. They are amazing. I haven't found a down side to this product.

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BARBANNA 2/9/2013 5:42PM

    Excellent, that sounds great! Glad it worked well in your favor! Good things come to those who wait!

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GOOSIEMOON 2/9/2013 4:37PM

    It's good to know that there are companies out that take customer service seriously.

Keep up the good work!

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DIANA3BANANA 2/9/2013 4:22PM

    That is awsome! Keep us posted on how you like using the FitBit, I've been thinking about investing in one. I can't decide between that and a wrist heart rate monitor.

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