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Sports Authority found my last nerve

Friday, February 01, 2013

So back in December I called in for a repair on my treadmill still under warranty.
Repair man said I need a new motor, motor belt and belt stand. This would tak about 2 weeks.
This is now 7 weeks later and my treadmill still sits there.
Sports Authority has really let us down. Over all this time I call them checking on the status and asking them if they really think this is "acceptable". All this time my warranty clock is ticking and I am without a treadmill so I have to walk outside. Which can really make my feet hurt cause it is cold out there and I have neuropathy.
This morning I ame home to a voice mail from them basically calling me a liar. She said I got the motor on Monday and gave me the tracking number.
That tracking number was for the motor belt - not the motor and I don't appreciate being called a liar.
Suffice it to say I will NOT buy from Sports Authority again.
IF I get the motor on Wednesday as promised I should be using my treadmill by Friday. Here's hoping.....

Thanks for letting me vent
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Member Comments About This Blog Post
    1876 days ago
    I hate to hear stories like this. What ever happened to good old fashioned service and followup?
    Hope it gets working soon so you can log some steps.
    Have a terrific week end.
    1876 days ago
    1876 days ago
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