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    PROUD-GRANDMA   107,768
100,000-149,999 SparkPoints

Fitbit Customer Support are AWESOME!

Saturday, January 26, 2013

They were quick to respond to my emails and offered suggestions to get my Fitbit One up and going due to it was in the rain all night and looked like it was stepped on or ran over by the car. They are sending me a replacement! I highly recommend this vendor! emoticon

Member Comments About This Blog Post:
KIMBERLY_Y 1/27/2013 9:30PM

    Thanks for the updates. I just got mine on Tuesday and did not know how to use the sleep tracker. Thanks for the solution. emoticon

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SUNKAT 1/27/2013 10:26AM found it and then the company actually cared if you were able to use it?! Sounds like something to highly recommend it! Good for them and you!

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DEBBY4576 1/26/2013 8:03PM

    My first fitbit was defective. Got free replacement inside of 3 days. Then 3 months later I lost my fitbit while out shopping. They answered the email immediately and let me buy another at half price. The newest one!!! Aren't they great? I mean, you lose one and they still give you a deal? Wonder customer service!!!

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REFFIE1 1/26/2013 6:13PM

    I don't have one but I am glad your problem is resolved. emoticon

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UMBILICAL 1/26/2013 12:51PM

  Don't have one.

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