Friday, January 25, 2013
I was really going to writ about something else today.
I had several questions that have been nagging me because I had not been able to find answers. So I finely wrote the help site. I got answers which is a definite plus. But what impressed me so much was the time factor. I had sent two separate help requests because there were such different questions.
I sent my questions today... a Friday night. Got a response within 15 minutes. WOW!!
Totally Impressed me! Hope it impresses you too. In a world where customer service is lacking in promptness, friendliness, and not wanting to help customers . This was a tremendous event. Especially when you consider- Spark People doesn't really sell anything to it's members. Yea- it offers items- but most of those items many people are interested in.
Anyway... A 15 minute turnaround time for EMAIL HELP questions. I think that is a record!
Our SPARK PEOPLE ARE THE BEST!!!