I'm in Cell Phone Hell
Friday, January 18, 2013
I am not a techno-geek.
I do not have to have the latest gadget or newest deal. I don't know (or care) what the difference is between Android/SmartPhone/4G/3G. I actually resisted even getting a phone for years. The only thing I do insist on is an actual key board so I don't have to count how many times I pressed a button to type "Hi Joe." (I almost always end up typing "IG J6F" before I get completely aggravated and yell "74IT.'
Anyway - I need a new phone. I do not think there is anything more frustrating than having to get a new phone. My current blackberry is lodged in an irretrievable spot in the truck. Irretrievable unless we want to disassemble the entire dash, etc.
So I went into the store and asked to get a new phone. First I needed to pay the balance off on the old phone. So I did. Then I told the guy I do not want to buy a new phone that costs $300. "No problem" says the guy who finds me a phone for $50. Then sets me up a with a phone that I get the privilege of paying $15/month for 15 months. So it is $300. When I point this out to the salesman, he says, "well you pay for it over 15 months." I explained it is still $300. Then he says that I can pay it off early. I said - but it is still $300. He could not understand that at all.
So I go online and try to buy a phone. This is the ad:
phone: retail 399.00
internet discount: 149.99
So I call the cell phone company and tell her what happened to my phone and to please explain what the actual cost is for the FREE phone. $350.00.
Then she wants me to log into my online account so I can get the internet discounts. Only - my password won't work. So she tells me to request a new password.
Now - this is tech support/sales. I had to explain to her that her company will send me a new password via text. She said - "that is correct."
"Ma'am - if I had a phone here to accept a text with my new password - I wouldn't be trying to buy a phone."
"Oh. Well - just request a new password."
"And how will I get it?"
(I love this one.)
"Take your sim card from your phone and put it in another phone so you can get the text."
"Again, ma'am, I have no phone to get the sim card and if I had another phone to put the sim card that I don't have into, I would not only have the phone I'm calling about but also a back up phone and would not be needing ... a phone."
Totally lost on her.
So - after an hour of no online help, I find myself still with no phone and no shot of getting a new phone because I have no existing phone to retrieve a sim card to place into backup phone to receive a text message to reset my password so I can buy a new free phone that costs $300 to replace the lost phone and make a backup phone an unused phone until I lose the expensive free phone.