Monday, December 03, 2012
Warning: if providing you service takes more than the simplest tasks, Target will no longer be serving you. No thanks for your patronage!
As you can tell, I'm seriously ticked off. Target pharmacy has decided that providing me with medication is too difficult. I have COBRA insurance and medical assistance (MA - state health care) as a secondary insurance, until my COBRA runs out then state health care is all I'll have. Well, my COBRA doesn't cover any PPI (acid reflux medication). The pharmacy is supposed to bill the COBRA, then bill the MA with a certain code to say that it is not covered by my primary insurance. They have blamed MA saying that they don't cover PPIs - which is a lie because MA told me they will cover it as long as they bill with this certain code. Then they blamed my doctor saying she didn't fill out the paperwork - which is a lie because my doctor has done everything required and then some for me to get this medication. I have spent HOURS on the phone trying to get this to work, but even though both MA and the doctor's office have called the pharmacy to clear it up then called me to tell me they couldn't get the pharmacy to budge, the pharmacy is still claiming that no one but them is doing anything!
After fighting this fight for 2 months and getting nowhere, I'm ticked. I called store management and they passed it off, saying the manager of the pharmacy will call me back... yeah I won't hold my breath. Then I called a local news station with the idea of making it a story because if I'm having this problem you know others will be too! Then I told Target to print out a list of every medication they've filled for the past 2 years. I took that and went right next door to Cub Foods. I had called ahead and talked to a pharmacist about the problem and asked her if she knew how to handle it. She said she's never come across it before, but she's willing to help - especially because I have already done so much leg work on this and know what's really supposed to happen. I brought in a copy of the page from the COBRA contract that states they will not cover any acid reflux medication whatsoever and an email from someone from the county's services stating what is supposed to happen and suggesting that I leave Target and go elsewhere. The new pharmacist has an idea what needs to be done, so now it's a matter of getting it done.
Because Target employees decided they didn't want to do their jobs, they've just lost a customer who gets several thousand dollars in medications per year - and will probably be getting even more in the next few years. The list of medications I've had filled in the last 2 years is 4 pages long! They kinda shot themselves in the foot, huh?
A tip to anyone who uses Target Pharmacy and has any difficulties with your insurance - don't deal with them, just go elsewhere. They don't care whatsoever if you get your medication or not.