Monday, September 24, 2012
I was going to say people suck but then decided that is a nasty generalization!
I love being a veterinarian and I love dealing with people an dtheir pets (in general) but I HATE dealing with staff! That is just not me. i can talk to people one on one and reason and discuss til I'm blue in the face but when dealing with people who are disrespectful or just plain stubborn and closed minded.... my brain wants to explode and I want to tear my hair out.
I have one employee who is fabulous in some things and horrible in others! She is hard working, has excellent technical skills, cares about the animals, is good with clients, excellent organizational skills.... but is a monster in other ways. She has a bullying manner towards other employees when they make errors, she makes harsh critical statements, she swears, she says mean, deragatory things about other staffmembers and me apparently behind their backs, she has now officially had conflict with every other employee..... just putting this on paper makes me thing that I should be firing her !!!! But I can't do it! She has so much potential ut her temper and her lack of skills when it comes to working well with others is a disaster... sometimes - when errors are made, when things don't go as they should....
At least I can aknowledge and own that i am a terrible people manager! I have hired a practice manager - she will start in Oct and she will have the gumption to tell people to smarten up and how to behave and be able to enforce it!
My problem with this person is that before I bought the clinic I was friends with her... I think that is where the lack of discipline stems from...
I just want everyone to get along, to keep unkind comments to themselves and out of the workplace, and remember that we all entered this industry because we loved pets and wanted to contribute to their health and happiness!
thanks for letting me vent!