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    SCIFIMOM   9,125
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It's not Comcastic any more...

Wednesday, June 13, 2012

Quick, quick, before it goes away again. The internet access has resurfaced, so I can log in for the first time in a day and a half. What really makes it horrible is that we took the total package of cable tv, internet, and home phone service, so nothing has workedl

(I even had a brief "I told you so" moment, since I had argued against getting rid of our old wired-in phone, but I counted to ten and got over it.) Steve works at home, so cursing and muttering, he loaded his laptop and secure outlet and went out looking for free WIFI.

Our service had been spotty with a lot of static and pixelation before, so an engineer came out last week to inspect. He said that whoever had run the underground wiring hadn't connected it correctly, so eventually it had separated somewhat. He installed a really kickin' thick trunk-line type cable -- our service had never been so good! -- and his parting words were that he hoped the underground installation guys didn't mess it up again.

Yesterday two men showed up with their digging device to install the cable underground. Within minutes, I looked up to see their truck pulling away, just as the tv fizzled and died. I ran outside to stop them, but they had already left, without ckecking to see if everything worked. We called to complain, they thought they had it fixed for a couple of hours, then everything went again. This is the worst cable system ever. I'm afraid to spell their name in case, like saying "Voldemort," their evil will resurface, but let's just say that my computer is not Comcastic any more.

The worst part is no phone service. Our home is a dead spot where no cell phones work, so we have to walk beyond the front yard to get one bar. My 84-year-old mother-in-law has asthma, COPD, other severe health problems, and is on oxygen 24 hours a day, so emergency phone service is crucial.

Angry...frustrated...wishing I had an alternative provider. Grrr.
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  Member Comments About This Blog Post:

MASKEDLADYSBALL 6/15/2012 1:40PM

    We got U-Verse and we love it we only had one issue but they fixed it like within a day and it awesome

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SCIFIMOM 6/14/2012 4:59PM

  Well, I've calmed down considerably today, since obviously the internet works again, but we're still looking for other phone service. The Comcast rep admitted that they do NOT support 911 service, or give any preference to restoring service to critically handicapped subscribers, due to the nature of the service. To me, that means that they should not be able to advertise it a a suitable subsitute home phone service, but then I am overly picky.

Steve also uses Ooma VOIP phone for part of his business office, and he has had no problems with it since it was installed about a year ago, so we may switch the house phones to use it. We'll see.

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MORTICIAADDAMS 6/14/2012 4:13PM

    We kept our land line - it has problems but is better than nothing. We are in a dead spot too with no cell phone service.

We have few choices here and none work well.

We tried different internet providers and ended up with Hughes and though it is not perfect it is more dependable than anything we have had before.

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PEPPYPATTI 6/13/2012 11:11PM

    Sorry to hear you are having such problems with your service. We have Frontier which seems to work just fine. I love your comment about your computer not be Comcastic anymore. Gave me quite the chuckle-lol!
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FLAMENM 6/13/2012 9:14PM

    COm-crapstic is what we call it.....

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MRFUZZ 6/13/2012 8:15PM

    Comcastic has not provided me reliable consistent service, either

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MORITZMOM 6/13/2012 7:25PM

    Thanks for the warning. We have been considering finding a different carrier for our internet, phone & cable...so I'm glad to know that the "Comcastic" is not so great.
I understand needing phone because my hubby has COPD, & I don't know what I'd do.
Hope they get everything fixed quickly.

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