mer service, not understanding
Tuesday, April 24, 2012
I work in customer service, so i know how important it is to help the customer understand their plan and such. so, when i call another company's customer service (call center), i try to be patient. I am not always that patient. It irks me to have to call 2 different #s for the same company, one # is monthly coverage and the other # is prepaid. so, i tried the online chat. i didn't get assistance with either rep. i was told by the 2nd rep with the prepaid department that i had to call the # to find out if my husband's phone is "compatible" for prepaid.
YOU work for the company, and i shouldn't have to "call" different #s to get the info i need. not to mention when i go into the store itself (corporate or retail also matters, OMG) to get a COMPLETELY different answer.
I will be going to a different company when my contract is over, unless i am willing to cough up $280 for an early termination fee.
AND..........our house is in a "black hole" for internet reception and phone coverage. so, my husband is paying for a landline because he can't get reception on his basic phone. GEEZ