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    VK2Z10   66,060
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4/24/12........custo
mer service, not understanding

Tuesday, April 24, 2012

I work in customer service, so i know how important it is to help the customer understand their plan and such. so, when i call another company's customer service (call center), i try to be patient. I am not always that patient. It irks me to have to call 2 different #s for the same company, one # is monthly coverage and the other # is prepaid. so, i tried the online chat. i didn't get assistance with either rep. i was told by the 2nd rep with the prepaid department that i had to call the # to find out if my husband's phone is "compatible" for prepaid.
YOU work for the company, and i shouldn't have to "call" different #s to get the info i need. not to mention when i go into the store itself (corporate or retail also matters, OMG) to get a COMPLETELY different answer.
I will be going to a different company when my contract is over, unless i am willing to cough up $280 for an early termination fee.
AND..........our house is in a "black hole" for internet reception and phone coverage. so, my husband is paying for a landline because he can't get reception on his basic phone. GEEZ
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VK2Z10 4/24/2012 5:23PM

    cakemakermom, i haven't gotten my issue resolved with this company, and I seriously doubt i will. 2 different #s, 2 different types of stores, same company, 20 different answers. if i can even accomplish to get my bill lowered until my contract is up, i will be mildly happy. LMAO

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CAKEMAKERMOM 4/24/2012 3:24PM

    Sounds like my parent's house. The cable line doesn't go out that far, so cable isn't even an option (it stops 2 miles from their house). Cell phone coverage is spotty at best and the best place for reception is at the end of their driveway.

I hate when the customer service is so specialized that no one can help me with all issues I have. I hope you got your problem figured out in the end.
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