After falling off my bike a 3rd time, and this during what was supposed to be a long training ride, I took it into the shop. Lo and behold, it wasn't my pedals, it wasn't user error, there were definite mechanical problems. I was promised a pro tune-up and replacement parts, although a particular part needed to be ordered, as they don't sell my particular brand of bike (there's only 1 dealer in our area and he has exclusive rights, a former pro cyclist who's very cool). Well, had I been able to take my bike to the other guy, I would have, but that was out of the question at the time. OK, fine, order the derailleur hanger; ETA a few days.
The next weekend arrived, no bike readiness. I went in after work on Monday and was told that they had just ordered the part that day (why they hadn't ordered it when I brought the bike in, and they knew what needed to be ordered, is beyond me). ETA Friday. But, 2 weeks in the shop? I need my bike for training, my event's in 3 weeks, I said!
"It's the season," a female mechanic snipped as she passed by (I wanted to deck her for her flippant attitude). Excuse me? Is that any way to talk to a customer? The fellow who was working on my bike looked rather embarrassed. No problem, I said, Friday latest would be okay.
The next morning, I related the saga to my teammate, who is an experienced cyclist. Call (the other guy), he suggested, to see if they have the part. So, I did. Lo and behold, they thought they had the right one. Just bring in the cracked one and they'll confirm. So, I stopped at the bike shop on the way home to pick up the part. The next day, I picked up the new part (it was a whole lot more expensive an itty bitty piece of metal than my teammate thought it would be). Nonetheless, there was hope of getting my bike back sooner.
Weds, I took the part in to the shop. Thurs, I got my bike. Fri, the shop still didn't have the part (I told them I'd still buy it when it came in).
Tomorrow, Sat, I'm scheduled for a brick (bike + run). Good thing I was able to get my bike back in time, and we are ready to roll!
What's so special about my bike? An Italian all-carbon beauty that's a dream to ride, I love it, what more can I say. It's a Wilier 2010 Triestina Motirolo that looks like this: