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    DAISY443   136,600
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An amazing thing....

Monday, March 21, 2011

I told you that my Stair Step Machine died. I found the manual that came with it and waited until their stated business hours to contact them.

Their phone was answered after 3 rings by a real person. I stated the reason for my call. The pleasant voiced lady asked me what the part number is. I told her 12. She replied "the cable." I said "yes, does that have the screw eyes attached", she replied, "Yes, that will be $8 plus $4.60 shipping". I said, "Do you take ****** credit card?" She said, "yes" asked for the number and said, "That will ship today". I was never put on hold, never had to push buttons to get to another department, was never transferred to another person. The whole thing was handled professionally, quickly, efficiently and with courtesy! Now, that's what I call amazing!

May all your phone calls be as pleasant, Sparkies!
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  Member Comments About This Blog Post:

TARIANGIE 3/25/2011 9:33AM

    LOL wish it was always that easy.

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LBTERRY1014 3/23/2011 11:40AM

    That is amazing! An actual real person to speak to! Thanks for sharing
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ELLENIRENE 3/22/2011 7:25AM

    now for the next two nice things: good things as well as bad come in three's

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LIVING4HIM_INWI 3/21/2011 9:31PM

    Woo Hoo! Real person, quick and pleasant, affordable, and you will be back to stepping in no time! What a great day!

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MACANBEFIT 3/21/2011 8:45PM

    I was thinking about you today. I'm glad that you were able to speak to someone right away and that you will get your part soon.

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OPAL50 3/21/2011 8:10PM

    Great news! You'll be stepping away before you know it!!! emoticon emoticon emoticon emoticon

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ONBEACHSIDE 3/21/2011 6:53PM

    WOW!!!!!!!!!!!!!

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KENDALL7261 3/21/2011 4:26PM

    Amazing, heck that is a miracle! Most of my calls made from Canada are taken by someone in India. It is frustrating. Not only do I not understand them I resent a job being taken away from a Canadian.
No I wouldn't say it was amazing, I'd say it was a miracle!
Thanks for sharing, I hope to have a few of those calls in my future!
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