Friday, February 04, 2011
I wrote the to the FTC, FCC and CA SAG today, maybe it will help someone else out there who is also being screwed in the pocketbook by Verizon....
"I have had Verizon internet for as long as it was available in my area: about 8 years now. Due to many problems with interference from phone calls causing my DSL connection to lose connection, my phone line was dry-looped so I only had internet service through Verizon, at the fee of $34.99 for 3 Mbps. During the past few years the service they provided to me was not sufficient to meet my needs; I called on numerous occasions over the past year to increase my Mbps speed but was told I had the highest allowed in my area at those times. So I informed them I would be looking for a provider with faster Mbps service. I was never informed I could keep my same service for the reduced price of $19.99 per month at these times. Last month I was able to connect with a faster provider (Time Warner) and called to cancel my service with Verizon. At this time I WAS told I could keep my same service for the new price of $19.99 to which I declined but stated they had been over-charging me for years if that was the case.
I wrote via email the Verizon stating the fact that if they could provide the same service for only $19.99 a month that they had been charging me $34.99 a month for years, that I felt in all fairness they should zero out my bill and well call it even.
Instead they chose to send me a bill for the sum of $75.08. I responded to the bill with a Notice of Dispute claiming they have been over-billing me for the sum of $15.00 per month for years and that I would be contacting your office, as I am doing now. It seems to be they are price gouging and defrauding the consumer if they charge consumers more each month than their rate to keep the consumer. I feel I have been taken advantage of as a consumer and I am sure if other customers of Verizon knew this information, they would feel the same, especially in this day and age when our economy is so bad and unemployment is so high. I feel their deceit is worthy of a class action suit against them as well, but something like that is up to you and other attorneys.
Thank you for listening to my complaint and concerns regarding Verizon and its overcharging its customers. I hope you see my point of few as a consumer, especially given the fact just over the past year I have paid, at the rate of $34.99 a month, Verizon over $419.88 for the same service their representative said I could have for the rate of $19.99, which would have been $239.88 over the past year). This means I have overpaid them $180.00 just this past year alone."
So, yes, I know not fitness related but I hope someone out there finds this and contacts Verizon as well; it is time we the consumers start standing up for our rights!