Thursday, January 10, 2013
Last June due to a problem with having a test preformed at my doctors office, I opted for having my blood drawn at the hospital lab one would think they know what they are doing right LOL
They took the 8 tubes and I left to have knee surgery the next day Following week I went to get the results and they did not run one as the hospital did not send the lab a frozen sample I went back and forth on this with the lab and hospital. The lab invited me there to have them draw the sample again but it was not going to work for the time frame of seeing my doctor a few days later.
Fast forward It is now New Years Eve. My doctors is out of the office and althought the lab woul draw the blood with the orders I already had the receptionist refused to let me get them done. As our insurance was expiring that day, I went to the hospital again. Was assured they would freeze the sample correctly and send it for processing. sometimes you just have to have faith they will do it right
She collected the blood and I went off on my merry way
Yesterday got the results and once again, they dropped the ball. That same test the sample arrived defrosted and could not be run. And once again, I have a doctors appt on Monday which would not allow for them drawing blood again and having the results back to us in time. It takes 7 working days for them to do this one which has to be run with another for the best results.
called the hospital and they actually tried to convince me that adolesterone and renin were one in the same tests That did not work at all So the supervisor was like it's not our fault, it's Lab corps fault.
strange though, when LabCorp picks up from my doctors office and transports my sample 2 hours away it stays frozen yet when the hospital ships via LabCorp to the same facility, my sample defrosts
Tomorrow I am writing LabCorp and the hospital admisintration a letter asking them what the issue is and watch them turn the blame back at the hospital
The lab supervisor asked if I would please let this not stop me from coming back to their lab. My response the only way I would have blood drawn there again was if I was a patient in the ER and had no choice in the matter.