Tuesday, March 16, 2010
Today was a crazy work day. I work in a small, but progressive medical practice. We spent the last 3 years perfecting the templates and spending 1000+ hours of non work time transferring information from our old paper charts and making our electronic medical record software and practice management software work for us....only to find out that the company we chose was bought out by another company that is "sunsetting" our software and after next year will no longer provide support nor offer any updates. This is after a 5 year lease of literally thousands and thousands of dollars.
We now have the daunting task off finding a new system and starting over, almost from scratch....again. Yep, the new company will offer deep discounts on converting to their new software, but their support is not the best and their new program is nothing like the old one. Yep, there are companies that are doing conversions, but the conversions don't include all the extras we did when we customized our templates... the customization was one of the biggest selling points of what we picked plus the conversion packets are very pricey on top of the already steep prices for a new software package....never mind having to learn a totally different and brand new software.
We stayed after tonight for a demo of one of the contenders. It was supposed to be a 1.5 hour demo and ended up being 3.5. Not complaining as we got a lot more out of it than we would have otherwise, but it was not planned time and it prevented me from making my goal at the gym this evening. I got home after 9 and still had dinner to cook and other household things to do. Looks like there will be a lot more late nights to come too....and we thought we had already put in all the work for the last 3 years and could enjoy ourselves now. NOT...