Thursday, November 11, 2010
This has been a bad week, but I will only tell about my internet now. Yesterday I called our phone company to have our phone and internet canceled on Dec. 2 because of our moving to VA. In the afternoon, I had no internet. Didn't have time to try figuring it out until after dinner. I kept doing all kinds of checks and couldn't find out what was wrong. I called trouble shooting and they said I had been disconnected....but only the internet, the telephone was still connected. their error. They would get me back up within 15 min. WRONG, I called and the business office was closed and told I would have to wait until 7:00 a.m. this morning. I called and was told that dept. didn't open until 8:00. There was no record of my first call on my record at all. I talked to 6 people (won't go into each of those conversations which were very dumb). Finally the last person says the program that would let them reinstall my internet was down and she had a note to connect me as soon as it was back up. I told the lady I had been with them for 5 years and that I deserved more respect than they were giving me with all of the jerking around I had gotten and talking to so many people. I asked for a refund for the 2 days and she said she would give me a $10. credit. Want to bet that it will be a charge of $10. on my next bill instead of a credit. We will see. I went to visit my dear little 2-year old friend and when I returned, I had internet.
Such a little petty thing but I have had so many petty things this week. I am weary. I have looked for the positive (as I always do) and I found it. Yay.