Friday, January 25, 2008
Today was awful! Everything came to a head today. Things are going to be very hard for the next few months. I will try to explain as much as possible...
I manage a group of sales agents at a reservations office for a high end hotel chain. So I have about 80 agents. Our office is partners with another hotel chain and they house about 180 sales agents for their hotels in the same building. The operation has co-existed for about 12 years. It is a very common thing that the two hotel chains operate together. We have numerous centers around the world with the same set up. To make a long story short our corporate office came today to make a formal announcement: The other office is closing in April. So 180 people will be out of work, if they do not transfer someplace else. So people who have had jobs for over 12 years are obviously very upset. I don't know why, but they chose to keep my office open. They have tried to assure us that there is no plans to close our portion.... but I am scared. Never, ever in the history of closures have they ever split the two operations and allowed one to function without the other. So part of me can't help feeling like it is just a matter of time before my office closes. I know I could relocate and be okay, but I really worry about my agents! Many of them are near retirement and are not relocatable. I just really hope we can stay open at least a few more years. Again, they do say there is no plans to close... but I just have a terrible feeling.
So that was my day. There were tears, screaming, shock, fear... all emotions... it was the hardest thing to have to break to the agents. We decided to close the office early and send them all home so that they could absorb the information. It was about 5pm when I realized I had only had a serving of cottage cheese with some blackberries all day. I also hadn't drank any water at all! It was bad. When I got home I tried to really re-focus. I ate what I could but know that I am definitely short on my calories for the day. I luckily didn't have any problem drinking all my water tough... I was very dehydrated.
Tomorrow will be the day that they will have all the questions and probably panic! But hopefully it won't be as emotionally draining as it was today!