Friday, August 14, 2009
I am sitting on the phone trying to pay my son's tuition bill. It is taking forever. The system at his college is so hard to use and not at all user friendly. To compare it to the other college I have had to deal with I hate it. There is no fast and easy way to do anything. They put you on hold for a half hour when it could all be avoided with an easy to navigate website. This in turn puts more pressure on their personnel. They continually frustrate me with how difficult it is to manuver or get anything accomplished. It is almost as though they don't want to be contacted, even to take your money from you! Go figure!!!!
People don't seem to care about customer service any more either have you noticed? People aren't really taught to care about another's feelings or time. We've become so selfish and uncaring. It takes so little to make a big difference. Kids can't count back change and don't know what was plain basics to us not that long ago. My husband sent me an e-mail about a teenager working at Mc D's and they didn't even know the difference between half a dozen and six. I'd laugh except I was crying so hard. What has happened to our society??
A little smile goes a hundred miles. You can hear a smile on the telephone you know. My husband is such a sweetie and now my kids are too. They help out the cart guys at Walmart by making sure the carts are neat and orderly in the stalls and they always take a cart in when they go to lighten the load. Then it takes less work for the cart guys to do their job. When we go out and eat, mind you my daughter is a waitress, they always leave the table easy to clean by consolidating the plates and the trash. They used to call it being considerate of others. I don't know what it is called nowadays. My daughter will do the little things when waiting on her customers that make them want to come back and sit at her tables. Yes ,she knows it translates into bigger tips, but the things she does make the experience much more enjoyable. She is constantly looking for ways to improve. Why have we lost that?
Today what can we do to make someone else's life a little better? Can we make someone's bad day a little better just because we walked into it? Are you a giver or a taker in this life? Just for today let's put our own wants and desires aside and think about others for a change. Imagine the difference we can make by doing something so small.