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Why I Won't Order from Them EVER AGAIN

Thursday, January 12, 2012

I ordered from this website for the first time December 12, 2011. They sent the order to my old apartment. I left that apartment in March 2010. WHY would you pull an address from PayPal and not confirm the address during the checkout process?

So I schlepped to the old apartment and found the package, thank goodness. The CSR I spoke with gave me a $10 credit for my trouble. I decided to use that credit to order the exercise bike I wanted to replace my gym membership. I ordered it December 22.

On December 28, I called them, because there had been no change to my order status. I was told by a very nice lady that it would be shipped in a couple days. An hour later, a woman called me and said no, it would not be shipped in a couple days. It was out-of-stock and on back order, so the vendor couldn't ship it until January 16. Did I want to cancel?

I decided no. I did not want to cancel. Since they were batting zero with me insofar as I'd never gotten an order from them with no hiccups, I wanted to use my $10 credit and be done with them.

So, imagine my OUTRAGE when I received an email from them yesterday CANCELLING my order. I waited 2.5 weeks, and they CANCELLED my order just like that. THAT'S how they reward me for my PATIENCE? I called and spoke to an idiot woman, and she said that they were out-of-stock and the vendor can only keep an order on back order for so long, and after that, they have to cancel it. Which begs the question: WHY did they tell me they would ship it after January 16 if they couldn't keep the order that long?

The woman said, well, it's not even on the website anymore, because it's out-of-stock, and when it's back in stock, it will be back on the website.

"So then I can reorder it?" I asked sweetly.

"Yes."

"Well, that's not gonna happen!" Seriously? THAT'S her solution???

I then ordered my bike from Overstock.com for $3 less than at the other website, even WITH the stupid credit. And they gave me a time frame for shipment. 5-10 business days.

This is ridiculous.

Can I tell which website it was? I don't want to get in trouble with SP or have SP get in trouble with anyone, but I really want to say, so you're on notice if you ever order from them that your stuff may not arrive to your address or at all!

  
  Member Comments About This Blog Post:

HS1056 1/17/2012 3:18PM

  I order online and thankfully have never had such problems as you experienced. Thanks for letting us know which site to stay away from. Let us know how the bike works for ya. I am considering getting one myself.

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BECCIE0524 1/14/2012 7:52AM

    Sorry about the problems, but I hope you enjoy your new exercise bike!

Good luck on your weigh in!

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ANNASBF 1/13/2012 6:02PM

    oh wow! how awful. Sometimes it is so annoying when the phone person is saying things that just don't add up... and they don't even know it! Although you will probably be able to tell by this rant... I'm in a family business... brick and mortar... and we are always being "shopped" by customers who want to get educated and then they tell us they find it cheaper online... of course it is... and they buy it there! A real person who cares how you are treated who is going to go the extra steps to follow thru costs money to keep on staff (and I have staff members who have worked for me for 30 years... we are hanging on to EVERYONE despite the economic downturn, we have reduced hours and such... but everybody is still here and supporting their families!).... versus a nameless voice on the phone for a warehouse company who depends on your willingness to be abused for a price... and they know they are going to get you once at least.... but I have to pay people with knowledge and care to be there for you when you want to come in.... I'm taking a deep breath now.... please, shop locally if you can and maybe pay a little more for something when a smaller guy is not given the big discount price to buy the same goods as a Walmart, etc because we can't buy the volume. Shop the little guy... get treated like a human being!!!! Beatletot, I'm so sorry you were treated this way... it is just wrong! Grrr on them.

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AMYLONGHORN 1/13/2012 5:05PM

    I'm NEVER ordering from them...they were mean to my sister Brenda!!!!!

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DIGISCRAPPY 1/13/2012 11:56AM

    Ugh, I had a non-fitness company pull that kind of garbage with me. I had to email and email then post on their Facebook wall before I got a response, saying they were sorry and would get my order filled. Another couple of weeks went by and then I started emailing again. Finally, I got a note that they were out of stock and didn't know when my item would be available again (it was listed as available up until a few days before this) - so they were refunding me for the item. I wouldn't have minded the item being out of stock if they had just been straight with me and hadn't made me chase them.

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PINKNFITCARLA 1/12/2012 10:50PM

    Wow...sorry about all your problems. I hope you enjoy it from the new company when it arrives!

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GETSTRONGRRR 1/12/2012 9:58PM

    Terrible story....these days web-based companies ought to know that just a few bad reviews can lead to their downfall

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KIM--POSSIBLE 1/12/2012 7:39PM

    Wow, worry for your frustration! Glad you are going to be able to finally get your bike!

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BEATLETOT 1/12/2012 3:43PM

    It was drugstore.com.

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L*I*T*A* 1/12/2012 3:34PM

    you have us all curious........




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EYES_ON_THEPRAZ 1/12/2012 1:33PM

    Yes, definitely tell us the website. You are allowed to let your SP friends know about this trouble! I think SP prob signs a contract with their sponsors saying they can't control what their users post in their blogs. so yes, tell us!

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SHRINKINGLULU 1/12/2012 1:25PM

    That sounds awful!! You better tell us, or how will we learn from your experiences?! I think the rules are just that you can't be promoting another site in a sales-pitchy type way, so since this is the opposite and just your personal experience I think it'd be okay...

Congrats on the new exercise bike though!

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RUTHXG 1/12/2012 11:39AM

    What a frustrating series of experiences with that company! I don't think it would be a problem to name the company here. You are not telling lies about the company, so no legal issues would be involved as far as I know. There are whole websites devoted to customer complaints against various online vendors . . .

A company that is in reorganization after bankruptcy tried to pull a fast one on me this fall. In October I (not knowing about the bankruptcy etc.) ordered several items on clearance & with an additional promotion from the company's e-mail flyer. Two of the items were out of stock & on backorder; I was shipped the rest. Two months later, I saw a $29+ charge from this company in my online bank activity; I was disturbed because each of the two backordered items was only $10+change, & the shipping would not have added $8-9 more. I spent long periods on hold waiting for their customer service to pick up, only to be disconnected. I also left an electronic message through their online system. No answer ever came. The package that arrived several days later was just one item, which should have totaled just $12.50 or so. The company had taken away the discounts altogether. The good thing was that I then took the documentation to my bank, which refunded the extra $16.50 & took up the dispute with the vendor.

The company was Chadwick's, a clothing vendor. Never buy from them!

I have bought numerous times from Overstock & found it to work quite well. One small item from a recent order, my stand-up desk, arrived broken. When I contact Overstock through its online customer-service chat, I did have some hassle explaining what part I needed, as this one didn't have a part number & was not named in the instructions. Compounding the problem, the first two people who chatted with me were apparently only authorized to paste in stock phrases from a list (I got suspicious that I was communicating with just a computer, but when I asked the guy assured me that he was a real person, heehee). But eventually I heard from a couple of other people who confirmed that the part was being sent & then made sure that it had arrived.

Amazon also satisfied me very fully after only part of a futon frame I ordered arrived. I ended up with a refund well exceeding what I paid + the return shipping.

I hope you end up LOVING the bike for which you have endured much hardship! emoticon

emoticon

Comment edited on: 1/12/2012 11:52:47 AM

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JECKIE 1/12/2012 10:39AM

    Stuff like that makes me crazy. Ugh.

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HONBAD 1/12/2012 9:59AM

    I absolutely think you can say who the site was. That should be motivation to keep cutsomers happy. I haven't ever done it, but whenever I am handling customer service related stuff, I always ready to tell them how much bad word of mouth advertising I am prepared to give them. Luckily they make me happy before I have to make any threats :)

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LILBITWANNABE 1/12/2012 9:45AM

    Wow I'd be mad too! And I think if that company was worried about word of mouth advertising being good or bad, they should have conducted business better.
So glad you found the bike elsewhere so now you can actually look forward to getting it:)

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TAICHIDANCER 1/12/2012 9:22AM

    Tell us!

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STOP worrying

Friday, December 30, 2011

That's the beginning of my Bottom Line underneath a checklist of "small bites" I'm planning to take this year.

I'm sitting here, armed with my brand new FranklinCovey planner, plotting my road map to the five resolutions to which I'm committing for this year.

I didn't just focus on this year, though. I have an ultimate career goal that I have been dreaming about for years. Every now and then, I get a hankerin' for getting some work done on it, but then I wind up doing tedious research that may or may not help me and may or may not be relevant in ten years...which is probably a decent timeline for getting this accomplished.

So I wrote down the small bites for my easy ones first. Losing weight. Cleaning my house. Reading more. Stopping the smoking. Well, I guess they aren't easy, but they have much fewer "bites" than the big 10-year elephant. I'm considering another blog about these goals, because I don't want you all to think I've been on Spark so long and still haven't figured out that writing "Lose weight" isn't a sufficent plan for doing so. This isn't my first rodeo.

And I started writing down what I need to do with my old elephant. It's an enormous project, so part of the reason I get so bogged down is there is so much to do, and I don't know where to start and in what order to go. But I figured, start writing, then put them into the Covey planner, and I mean, there is so much, does the order of doing things in this year REALLY matter? Probably not.

Then, I noticed a theme in my list. A few snippets:

emoticon Order x from y.
Sub point: Suck it up and do it yo!

emoticon Talk to my contacts about my plans and straight up ask if they fit.

You get the idea.

Then, I saw the theme, and I wrote my bottom line:

Bottom Line: STOP worrying about people stealing your idea or putting you down! Make it happen!

I'm obviously still a little worried, since I'm not putting my idea out there in SparkLand to be searched out on the Interwebs and gestohlen. But I'm going to stop worrying about looking like a fool with a crazy plan, and I'm just going to suck it up and do these things that will make my plan make sense.

And it goes for the others as well. Stop worrying about looking like a fool. You can get so much more done if you don't.

And as a gesture to that end, if you want to know the idea, you can SparkMail me. emoticon

  
  Member Comments About This Blog Post:

BECCIE0524 1/8/2012 9:13AM

    Just do what makes you happy!

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HAKAPES 1/6/2012 5:04PM

    I used a Covey planner 3 years ago, and I loved it!
My favourite part was the sharpen the saw - I saved so much time on the long term, and I still like to do it every week/every year.
How many roles do you have?

I think the idea part is the easy.
Implementing it, I find it hard.
Bill Gates is said to quote once: "Intellectual property, has the shelf life of a banana".

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LITTLEFARMMOMMA 1/6/2012 9:13AM

    emoticonYou are awesome!

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REBECCATKD 1/2/2012 10:21PM

    You CAN do this!
In my school, we train our students to write down all the action steps needed to meet their goal and assign an amount of time and a deadline to it. Just a thought/see if it works for you!

Also, for your reading goal, I just finished The Submission by Amy Waldman. Excellent read!

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LINDABENEDICT 1/1/2012 9:34PM

    You will do this !!!! I have faith in you ! Thanks for dropping your friend from Germany a line !

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LILBITWANNABE 12/31/2011 5:19PM

    Whatever your idea, if you think it's a good one...I bet others do too!! Go for it!!

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COLLINSCJ2009 12/31/2011 3:24PM

    Don't worry, be happy. emoticon

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HOPESINGH 12/31/2011 4:47AM

    Life in Academia... Sigh...
I so know what you're talking about. Having an idea, thinking it's so good everybody will steal it. Then thinking it's stupid. Then wishing you had someone to talk to about it and get some proportions.
Wish you lots of luck! emoticon

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EYES_ON_THEPRAZ 12/31/2011 2:28AM

    Omg intrigued!!!

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ACCEPTHECHLNGE 12/30/2011 11:32PM

    You are bright and committed. Now, I am curious....
DO IT! Get started and 'things' will fall into place.
Alles Gute in Deinem Unternehmen, und dem Planen fuer die Zukunft.
There is no room for doubt.
Guess who? emoticon

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RUTHXG 12/30/2011 11:13PM

    Yes. I'm glad you're going to eschew worry about how others will respond.

I'll PM you for the promised insight!

emoticon

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MISSLISA1973 12/30/2011 11:10PM

    emoticon

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SparkBehind

Thursday, December 29, 2011

I haven't been around much lately. I had the last several days off because my sister was in town. This meant too much eating and too little moving.

I'm also a little down because the stationary bike I bought is on back order till January 16. When I called to check on the order, they said it was all fine, then called back and said, oh, no, it's on back order. Do you want to cancel?

The next cheapest price is $32 more and should arrive a week to a week-and-a-half earlier. I'm not sure it's worth it. Plus, I have a $10 credit from this particular website because they sent a previous order to my old address (in spite of the fact that it was the first time I'd ordered from them...and I've been in this house for a year and a half!). They gave me the credit for the trouble of schlepping to the old apartment and looking for the package.

Well, after this, I won't be using this website again, so I figure this is my only chance to use the $10 credit.

At first, I thought, what a bummer that I can't work out as much as usual...I won't lose weight! But then today, I remembered the adage about weight loss being 80% about nutrition and 20% exercise. So I am pledging to stay in my ranges with more gusto than before at least until I get my bike.

And I'll keep working out, just not as much. I have a housemate/tenant, so when she's home, I don't want to be exercising, because it feels weird with her here to be rolling all over the floor. But I'll make the most of the time that she's not home.

Good to be back!

  
  Member Comments About This Blog Post:

EYES_ON_THEPRAZ 12/31/2011 2:36AM

    Sucks about the bike! But that's a good plan... I would probably do the same thing!

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SEATTLESIMS 12/30/2011 1:48PM

    ugh, I know how you feel.. my sister was in town too!
AND, I've totally been thinking about that 80% nutrition 20% execise thought.. and as much as I hate to agree with it.. Well, I still don't BUT I'm going to give it a try! batten down the hatches on calories and nutrition this new year!
Welcome back!

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RUTHXG 12/30/2011 11:34AM

    I've had a visiting sister too, & too much eating / too little exercising all through the holidays. But that's OK--we'll have plenty of nonholidays to make amends. I think you'll figure out ways to continue exercising, even if it's not as rigorous as what you'll do once the bike has arrived. Like you, I prefer to exercise in private. Now that I have a housemate & winter is keeping me indoors more, I'm exercising with videos after she leaves for her early-morning job a couple of days a week, & doing strength training in another part of the house while she's home. But I'm not going to sacrifice my health on an altar of privacy--if I need to exercise & S is here, I'll just do it!

Yep, 80/20 has held true in my experience. What the exercise contributes (besides burning some immediate calories) is a heightened metabolic rate, which means we burn more calories the rest of the day too. But eating in one's calorie range is super-important. Go you!

Happy new year! emoticon

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HOPESINGH 12/30/2011 9:56AM

    Welcome back! Two weeks aren't such a long time, I'm sure you can do other sorts of workouts in the meantime. Hope you enjoyed your sister's company! And have a wonderful new year emoticon

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GETSTRONGRRR 12/30/2011 8:06AM

    Good attitude...keep it up.

You're absolutely right about the 80/20 rule. I keep telling myself that I can't work off a bad diet!

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HELLODANAE 12/30/2011 7:08AM

    my husband always told me about the 80/20 and did not like it but now that you mentioned I guess he is right. Glad you are back, I will eventually.



emoticon

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L*I*T*A* 12/30/2011 1:10AM

    have you tried any of the sparkpeople video's???
when i can't get any other exercise in i usually do the chair one....
way to go with staying on track!!!
wishing you and yours all the blessings of 2012...
blessings and hugs...........lita

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Just Kidding!

Thursday, December 22, 2011

You're going to get one, and maybe two, more updates on my gym drama.

Before I got home to meet the electrician, I stopped by the gym to see the hot assistant manager, and he wasn't there. The man at the desk said he'd be there after 2. So after the electrician finished giving me light, I went back. Stupid Marcos was at the desk, and he said the assistant manager wasn't coming in yesterday, and he'd be there today. Two trips for naught! I left and was so upset, and it was stupid, but I started crying in my car. Crying in my car! It shouldn't be this difficult and stressful!

But then I got mad and decided I was going to buy the bike. I went Christmas shopping for my husband, and my phone rang. It was MARCOS. He didn't know I was I, so he called about my expired membership. I told him, "We spoke about my membership on Sunday, and I told you I wasn't keen on renewing."

He said, "Oh, that's right, but you were going to talk to Melvin, right?"

And I said, "Yes, but he's not here today."

And he said, "Well, if he comes in to workout, I'll refresh his memory and tell him to call you."

So now I've decided to wait until this evening to buy the bike. If the assistant manager calls me today, then I'll figure out what to do then. But I reached out twice, and I'm the one spending money here.

I stopped by the gym a third time last night and waited. I wanted to see my friend from my Combat class. When she came out, I gave her my business card and told her I probably wasn't coming back, but I really like her, so we should hang out. She texted me last night so I have her information.

Through all of this, I haven't been exercising at all. I thought I was going to Pump and Combat last night, but I couldn't (or wouldn't, really) renew my membership. I'm going to do some ST from SP tonight. Sorry, Starfish, but it's all Marcos's fault!

  
  Member Comments About This Blog Post:

ACCEPTHECHLNGE 12/23/2011 4:44PM

    Well, here are my two cents worth: I tried out a membership @$333.00/month for just a month @ $19.00 (Groupon). It even included two pers. training session. I went to a 6:00 AM class, with only one other person showing up, and had the two private sessions. Of course, I found out that this poor trainer didn't get paid for it, so I gave her a generous tip. I knew, I wouldn't be using the gym much the following four months and asked the trainer if she were willing to come to my house for private sessions. She jumped at it, and I have since then found four additional clients for her.
I have enough equipment at home (treadmill, yoga ball, medicine ball, weights, stepper (my dh made for me)elastic rope, etc.)so that she can give me a good workout. Besides, I have lots of DVDs, a whole set from Jillian Michaels, the P90X series that I just love, and many others. They always travel with me. No excuse not to work out unless you are pressed with time.

If you miss the classes at the gym, I would recommend you stay. But....if you can work out some alternatives, your bike, walking, jogging and working out with some good DVDs, it is almost more convenient to do your exercising at home.

Waiting for the next ball to drop. Make two lists, writing down both sides of the fence and then decide.
Good Luck!


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GETSTRONGRRR 12/22/2011 4:43PM

    WOW, there's a lot more drama in gym memberships than I realized.

Here's the deal....sit back, think it through during the holidays once everything else settles down, then ask yourself a simple question, "which course will make me happy without regrets"

Enjoy!

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SEATTLESIMS 12/22/2011 3:47PM

    ugh, hate getting the run around.. WEll, cool that you got the contact info for the gal from class.. hope you get it all figured out sooner rather than later!


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SHRINKINGLULU 12/22/2011 1:28PM

    Stupid Marcos!!
I hope it all works itself out!

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RUTHXG 12/22/2011 12:41PM

    Well, dang--this is thick with drama! Complete with a hot Melvin, a slimy Marcos, & a phantasmal bike. I'd better pop some popcorn & settle down to see this through!

MUCH love to you. emoticon I have faith that Goodness will win the day!

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4GREEN4 12/22/2011 12:09PM

  emoticon

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Okay, Last Update, I Promise

Wednesday, December 21, 2011

I found a bike. Great reviews, reasonably priced. I'm quite pleased.

But I can't give up my membership. As I was talking it over with my husband last night (tonight? It's 3:45 am), I mentioned how sad I was to stop going to see Sharon (my Pump and Combat instructor) and my friend from Combat.

And that's when I realized that the extra $50 (or the extra $111 that the membership costs over the bike) buys me up to 52 sessions with Sharon. 104 sessions, if you count Pump and Combat as two separate classes, which you should.

And THAT, my friends, is worth it.

So today, I'm going to go straight from work to the gym to sign up with the assistant manager and see what all freebies they can give me (I'm going to play it cool and maybe mention the bike!), then I'll come home, get ready and go to see Sharon. I'm spending a lot of extra money here, I gotta make sure I get the most out of it.

Thanks for reading, if you're still reading these boring blogs. I'll try to be more interesting soon!

  
  Member Comments About This Blog Post:

AMYLONGHORN 12/22/2011 11:25AM

    Ummmm, you said this was the last update, but how did it go??? I thought when we talked and you went to the gym, the assistant manager wasn't there or something? Feel free to provide *another* update!! :)

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HAKAPES 12/22/2011 1:47AM

    I think, these are the stories I enjoy reading from you.
What makes you think you should write something different?
Let me (us) know how you made the deal!

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SHRINKINGLULU 12/21/2011 12:59PM

    I agree!! If you found an instructor with classes you love then the gym is TOTALLY worth it!

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EYES_ON_THEPRAZ 12/21/2011 12:51PM

    great! glad you were able to figure out what is really important to you!

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RUTHXG 12/21/2011 12:11PM

    Sounds like a PLAN! And make sure Sharon knows she was the tipping factor! emoticon

Happy exercising to you!

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MISSLISA1973 12/21/2011 9:32AM

    emoticon Sounds like a great decision... you're reasoning is quite sound. I'm glad for the update and haven't found a single one of these blogs boring. Congratulations on your decision and I hope they give you some great goodies!

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DONNACFIT 12/21/2011 9:07AM

    I like the way you problem solve..you weighed all the pluses and minuses and came up with a solution that suits you!!

Glad you didn't let one jerk steal your gym time...don't let anyone steal your "power"

Merry Christmas emoticon

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PINKNFITCARLA 12/21/2011 9:03AM

    Glad you made the best choice for yourself!

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HOPESINGH 12/21/2011 3:56AM

    You're interesting enough, we all have this kind of problems. I'm glad you decided to take the gym membership, I think it gives so much more than just the machines you have there. So enjoy this new/old gift to yourself.
BTW - your note yesterday, with the goodie, really touched me. emoticon emoticon

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