Tuesday, November 02, 2010
"Government is instituted for the common good; for the protection, safety, prosperity, and happiness of the people; and not for profit, honor, or private interest of any one man, family, or class of men; therefore, the people alone have an incontestable, unalienable, and indefeasible right to institute government; and to reform, alter, or totally change the same, when their protection, safety, prosperity, and happiness require it." --John Adams, Thoughts on Government, 1776
Monday, November 01, 2010
Ok. So I give up. I decide to get a cell phone.
DH wants to go with me.
DH is the shopper.........not me. He loves browsing from one store to the other, never making a decision about what to buy unless he sees everything in the store, and then has to do comparison shopping. That includes all the Thrift Stores.
I had sent him out on Friday to make the call to the phone company and to the VA for his surgery appointment.
He never made the calls, but visited every single thrift store within a 25 mile radius.
Saturday I head for the car, and he jumps in. He has to go with me to get a cell phone.
I think he has to go with me because he thinks I am incapable of getting one on my own.
Per usual with DH, we do shop hopping. We have to do Verizon, At&t, Cellular One, Costco, Radio Shack, and Wal-mart. He tries to get me to take him to Good Will, but I don't do that.
He wants us to go over to Seattle and look at the phones they have there. That was not happening, either.
So, after over 5 hours of "shopping", I sit in the car and tell him straight out.
"I'm going in to this store and coming out with a cell phone. You can sit here and wait, or go and be silent inside the store".
I spend about $175 and come out with a cell phone that is all ready to use.
One the way home, I take the phone, and call the telephone repair line.
The woman who finally answers after I have been on hold for 22 minutes says they can come to check the line sometime between Monday and Thursday.
I say this is not acceptable.
She says there is nothing else she can do about it.
Obviously, she doesn't know who she is dealing with. I have put up with DH all day long, not had a phone for 4 days, and am hungry and tired. None of these make me a happy camper, and all of them make me a monster.
I get "firm" with her, tell her "I have't had a phone for 4 days. My husband needs surgery, and the hospital is trying to contact us for the date. They cannot get through to us. We cannot return THEIR call because we do not have a phone."
I continue: "I pay 100% of my bill the same day it comes in. I pay with 100% good money, expecting 100% service from the phone company. Instead, I pay 100% of the bill with 100% good money and get 0% service. Do you see where there might be a problem?????"
She goes through another litany of questions she has already asked me.
I sarcastically ask her how many times does she need to ask the same questions before she understands the answers.
She decides that perhaps there is "someone here I can talk to about this, if you will hold the line".
Sure I will hold the line. After all, I just bought 100 minutes for my pre-pay phone.
I sit listening to elevator music and the recorded voice telling me "Your call is important to us. Please stay on the line for the next available service person to take your call."
Another 22 minutes goes by, and she comes back with "Well, we are not sure we can get it done before Monday, but we will have it done definitely by Monday 6:30 P.M."
I tell her ok, if that's the best you can do, and say good-by.
I have now used up 66 minutes of my pre-paid phone.
I call the VA and learn that no one can take my call because their office hours are from 7:30-4:40, Monday through Friday. Makes sense.
I glare at DH, knowing he could have gotten through to them on Friday IF he had simple stopped at Larry and Sharon's and made the call instead of zooming off to the thrift stores.
I want to bop him on the head.
Home, I go directly upstairs and get into my jammies. The World Series is on, and I am going to watch the ballgame!!!
DH says something about dinner, and I tell him it is either he makes dinner or we have popcorn and orange juice.
He catches on that maybe it is not a good time to ask me to do anything for him.
"My" team lost. Figures.
I get up the next morning and am leaving for my breakfast meeting when DH comes running out to tell me that "We have TELEPHONE service".
I put the car in reverse and leave.
Friday, October 29, 2010
I have connection to the internet.
I get my emails, and am able to send emails out.
I can go on web sites with no problem.
I can do my online banking.
What I CAN'T do is use my telephone.
This has gone on since Wednesday.
I went around and disconnected all the phones, and tried them out, one by one.
Then we bought a new phone.
Then I go online, and bring up the phone service web site.
I go to Customer Service, and after a maddening 35 minutes, find where I can "talk" to a rep online, live.
Ok. So I put in the situation, and click "send".
I click it a bunch of times because I am getting no response whatsoever.
I put a load of laundry in, and fold the clothes from the dryer.
Check on the computer. Nope. My message is still just sitting there.
I put the clothes away and go back to check on the computer.
AHA!!! There is a message there that says there are 6 people in front of me, and my message will be handled in the order it was recieved.
Ten minutes go by. Finally another message pops up and tells me I am down to number 3 on the waiting list.
Okay. I will do some filing in my office so I can keep an eye on the screen.
BINGO! Up pops Tate, asking how he can help me.
I send the message again. This time I add the fact that the problem has been going on now for three days, and the VA clinic is trying to reach DH so they can schedule his gall bladder surgery, but can't get through to us.
I wait for over 5 minutes before he gets back to me.
He says he is sorry I am having trouble, but I have to CALL Customer Repair at this 877 number he so politely gives me.
I respond, telling him "If I could call them, I wouldn't be online with you. I have NO PHONE service".
He says he can't help me with that.
I tell him (I'm being polite yet) that it is impossible for me to call customer service repair people because I do not have a working phone, nor do I have a cell phone. I need him, or someone in the company, to call Customer service, or let me have their email address.
He can't give that out, and they have no way of calling for me from the chat room.
I ask nicely who I can contact via the net who CAN help me.
No one. I must CALL.
Uh huh. I need to call from a phone that isn't working.
Does anyone see any sanity here?
I pay my bill the very day it arrives in the mail, and send it off the next day. I have never been late, nor have I ever paid for half the bill.
So I am wondering now why do I pay for full service when I only get half service??
Tate really does try to help me, or at least he seems to be trying. He cannot get a supervisor to come online, nor anyone else that seems to know a blessed thing about problem solutions when a customer has no phone service.
After several messages back and forth, I pop the question:
"Who sets up these policies......Nancy, Harry or the Big Man himself?"
Tate takes a few minutes before replying: "Upper management. It might do them good to hear a complaint about this. It happens fairly regularily."
I tell him that the entire WORLD is having "Upper Management" problems, so I shouldn't be surprised.
I then very nicely ask for where I can go to let Upper Management know how unhappy and how unsuccessful I was when trying to solve a problem. He gives me the web address!
We part, remaining friends.
I go immediately to the "complaint" site, and don't pull any punches.
I tell them the entire story, including the problem the VA is having trying to set up Ted's surgery schedule, and how he is getting sicker each day.
I tell them how nice Tate was, and how he really went beyond the call in trying to find a way to make the trouble repair call for me.
Then I tell them that people of my age know how to find the correct places to call when we get Customer DISservice.
I mention the Public Utilities Commission, Chamber of Commerce and Better Business Bureau.
I let them know my next action will be to get the complaint forms from those outfits, fill them out thoroughly, and get them sent it.
I close with telling them to "have a nice day", which seems to be the standard remark they DO understand.
My phone still doesn't work. My DH still hasn't been able to contact the VA. The surgery is still not set.
My computer still won't download photos.
My dog, Winsten, has a belly ache and has eaten a lot of grass, which means he will no doubt throw up on the Persian rug in the living room.
If I had any cookies in the house, I would eat them.
Instead, I am going to the quilt room.
Friday, October 29, 2010
REAL ESTATE SALES TAX TO GO INTO EFFECT 2013 (Part of HC Bill)
Did you know that if you sell your house after 2012 you will
pay a 3.8% sales tax on it? Thatís $3,800 on a $100,000 home etc.
When did this happen? Itís in the HEALTHCARE BILL!!!!
Just thought you should know.
SALES TAX TO GO INTO EFFECT 2013 (Part of HC Bill)
REAL ESTATE SALES TAX
So, this is "change you can believe in"?
Under the new health care bill - did you know that all real
estate transactions will be subject to a 3.8% Sales Tax? The bulk of
these new taxes don't kick in until 2013 (presumably after Obamaís
re-election). You can thank Nancy, Harry and Barack and their friendly Congress for this one. If you sell your $400,000 home, there will be a $15,200 tax. This bill is set to SCREW the retiring generation who often downsize their homes.
Is this Hope & Change great or what? Does this stuff makes your November and 2012 votes more important?
Oh, you weren't aware this was in the obamacare bill? Guess what, you aren't alone. There are more than a few members of Congress that aren't aware of it
either (result of clandestine midnight voting for huge bills they've never read). AND, there are a few other surprises lurking.
Why am I sending you this? The same reason I
hope you forward this to every single person in
your address book.
People have the right to know the truth because an IMPORTANT election is coming in November!
Thursday, October 28, 2010
John was in the fertilized egg business.
He had several hundred young layers (hens), called 'pullets,' and ten roosters to fertilize the eggs.
He kept records, and any rooster not performing went into the soup pot and was replaced.
This took a lot of time, so he bought some tiny bells and attached them to his roosters.
Each bell had a different tone, so he could tell from a distance, which rooster was performing.
Now, he could sit on the porch and fill out an efficiency report by just listening to the bells.
John's favorite rooster, old Butch, was a very fine specimen, but this morning he noticed old Butch's bell hadn't rung at all!
When he went to investigate, he saw the other roosters were busy chasing pullets, bells-a-ringing, but the pullets, hearing the roosters coming, would run for cover.
To John's amazement, old Butch had his bell in his beak, so it couldn't ring.
He'd sneak up on a pullet, do his job and walk on to the next one.
John was so proud of old Butch, he entered him in the Saint LawrenceCounty Fair and he became an overnight sensation among the judges.
The result was the judges not only awarded old Butch the "No Bell Piece Prize," but they also awarded him the "Pulletsurprise" as well.
Clearly old Butch was a politician in the making.
Who else but a politician could figure out how to win two of the most coveted awards on our planet by being the best at sneaking up on the unsuspecting populace and screwing them when they weren't paying attention.
Vote carefully this fall, the bells are not always audible
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