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Calling Customer Servie

Friday, October 29, 2010

I have connection to the internet.

I get my emails, and am able to send emails out.

I can go on web sites with no problem.

I can do my online banking.

What I CAN'T do is use my telephone.

This has gone on since Wednesday.

I went around and disconnected all the phones, and tried them out, one by one.

No change.

Then we bought a new phone.

No change.

Then I go online, and bring up the phone service web site.

I go to Customer Service, and after a maddening 35 minutes, find where I can "talk" to a rep online, live.

Ok. So I put in the situation, and click "send".

I click it a bunch of times because I am getting no response whatsoever.

I put a load of laundry in, and fold the clothes from the dryer.

Check on the computer. Nope. My message is still just sitting there.

I put the clothes away and go back to check on the computer.

AHA!!! There is a message there that says there are 6 people in front of me, and my message will be handled in the order it was recieved.

OK.

Ten minutes go by. Finally another message pops up and tells me I am down to number 3 on the waiting list.

Okay. I will do some filing in my office so I can keep an eye on the screen.

BINGO! Up pops Tate, asking how he can help me.

I send the message again. This time I add the fact that the problem has been going on now for three days, and the VA clinic is trying to reach DH so they can schedule his gall bladder surgery, but can't get through to us.

I wait for over 5 minutes before he gets back to me.

He says he is sorry I am having trouble, but I have to CALL Customer Repair at this 877 number he so politely gives me.

I respond, telling him "If I could call them, I wouldn't be online with you. I have NO PHONE service".

He says he can't help me with that.

I tell him (I'm being polite yet) that it is impossible for me to call customer service repair people because I do not have a working phone, nor do I have a cell phone. I need him, or someone in the company, to call Customer service, or let me have their email address.

He can't give that out, and they have no way of calling for me from the chat room.

I ask nicely who I can contact via the net who CAN help me.

No one. I must CALL.

Uh huh. I need to call from a phone that isn't working.

Does anyone see any sanity here?

I pay my bill the very day it arrives in the mail, and send it off the next day. I have never been late, nor have I ever paid for half the bill.

So I am wondering now why do I pay for full service when I only get half service??

Tate really does try to help me, or at least he seems to be trying. He cannot get a supervisor to come online, nor anyone else that seems to know a blessed thing about problem solutions when a customer has no phone service.

After several messages back and forth, I pop the question:

"Who sets up these policies......Nancy, Harry or the Big Man himself?"

Tate takes a few minutes before replying: "Upper management. It might do them good to hear a complaint about this. It happens fairly regularily."

I tell him that the entire WORLD is having "Upper Management" problems, so I shouldn't be surprised.

Tate agrees.

I then very nicely ask for where I can go to let Upper Management know how unhappy and how unsuccessful I was when trying to solve a problem. He gives me the web address!

We part, remaining friends.

I go immediately to the "complaint" site, and don't pull any punches.

I tell them the entire story, including the problem the VA is having trying to set up Ted's surgery schedule, and how he is getting sicker each day.

I tell them how nice Tate was, and how he really went beyond the call in trying to find a way to make the trouble repair call for me.

Then I tell them that people of my age know how to find the correct places to call when we get Customer DISservice.

I mention the Public Utilities Commission, Chamber of Commerce and Better Business Bureau.

I let them know my next action will be to get the complaint forms from those outfits, fill them out thoroughly, and get them sent it.

I close with telling them to "have a nice day", which seems to be the standard remark they DO understand.

My phone still doesn't work. My DH still hasn't been able to contact the VA. The surgery is still not set.

My computer still won't download photos.

My dog, Winsten, has a belly ache and has eaten a lot of grass, which means he will no doubt throw up on the Persian rug in the living room.

If I had any cookies in the house, I would eat them.

Instead, I am going to the quilt room.

  
  Member Comments About This Blog Post:

AMYJEAN911 11/1/2010 1:39PM

    Want me to call them? Whats the number? emoticon

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DIANE7786 10/29/2010 9:44PM

    Your situation is serious. I would e-mail the local police for assistance. They will likely get you a temporary cell phone for emergencies. It will be good to make them aware of this problem that could also be affecting many other people.



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BLOOM49 10/29/2010 6:32PM

    Oh, I had the same problem this week with my cell phone service. I emailed; they replied I had to call; I called but couldn't understand but every third word or so the "customer service" person was saying because his accent was so bad. If I take out the many, namy times he repeated my name I understood very few words! So frustrating! But thankfully I'm not without service. Good luck to you!

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GETFIT2LIVE 10/29/2010 5:43PM

    Wise, wise decision--quilt those frustrations away! Is there anyone you can email to make the call for you? Gah, customer DISservice is one of my pet peeves; I've worked in customer service positions on and off for years, and my goal is always to make sure the customer gets what they need if there is any possible way. Hang in there!!

And I LOVED your comment on my blog, BTW--we do get kids in our neighborhood for Halloween. Problem is, you never know how many it's going to be, lots and lots or just a handful.

emoticon

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Trick or Treat...Government Style!!

Friday, October 29, 2010

REAL ESTATE SALES TAX TO GO INTO EFFECT 2013 (Part of HC Bill)



Did you know that if you sell your house after 2012 you will

pay a 3.8% sales tax on it? Thatís $3,800 on a $100,000 home etc.

When did this happen? Itís in the HEALTHCARE BILL!!!!

Just thought you should know.

SALES TAX TO GO INTO EFFECT 2013 (Part of HC Bill)

REAL ESTATE SALES TAX


So, this is "change you can believe in"?
Under the new health care bill - did you know that all real
estate transactions will be subject to a 3.8% Sales Tax? The bulk of
these new taxes don't kick in until 2013 (presumably after Obamaís
re-election). You can thank Nancy, Harry and Barack and their friendly Congress for this one. If you sell your $400,000 home, there will be a $15,200 tax. This bill is set to SCREW the retiring generation who often downsize their homes.

Is this Hope & Change great or what? Does this stuff makes your November and 2012 votes more important?

Oh, you weren't aware this was in the obamacare bill? Guess what, you aren't alone. There are more than a few members of Congress that aren't aware of it
either (result of clandestine midnight voting for huge bills they've never read). AND, there are a few other surprises lurking.

Why am I sending you this? The same reason I

hope you forward this to every single person in

your address book.

People have the right to know the truth because an IMPORTANT election is coming in November!

  
  Member Comments About This Blog Post:

NOLAZYBUTT110 11/13/2010 5:19PM

    I been using flannel sheets for a very long time, even in the summer because it will keep you just as cool as if it keeps you warm in the winter time. Not sure if I care to have fleece sheets, too thick. and they have a tendancy to pile and dog hairs grab to it. Not healthy for me! I do have a Snuggie and do use it for watching Tv in the winter time. But I dont sleep with it near my face (makes me sneeze) . And I have several quilts and an afghan on my bed. It gets very cold up here in the Northern states! I have a total of 7 blamkets, sheets and quilts on my bed. One year my hubby did not close the bedroom window properly and it was left open at the top andit was COLD! If it was not for my quilts and afghans I might have frozen that winter. Itw as like that from October til January before I noticed the window was open at the top. It was like 30 below with the wind chill factor here that winter. I even wear a cap to bed on my head . I also have one of those egg crate mattresses for my back. and one of those bug prevented sheeting that covers the mattress to fight mites (because of allergies) which he;ps hold the ehat in the bed. Abd since I have been using the sponge egg crate I have not even had a cold. (Knock on wood.) I Feel for you being sick so soon and its not even winter yet! Hope your feeling better. If not have some chicken soup with egg and caynne pepper in it. Its what I do when I feel a cold coming on. It keeps me healthy. Get better soon! emoticon and a way to get rid of any sickness, is burn it out. Either by a lot of exerciuse like running or swea it out by raising your body temperature higher than 100; you can burn sickness and germ bugs out of your system by that method. And Drink plenty of liquids too! Flush that bug out! Because its usually because you dont drink enough water that you get sick! Get well! emoticon

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NOLAZYBUTT110 10/29/2010 12:31PM

    you ought to read more for what you wrote was NOT exact reporting........see these two links....http://www.moneytalksnews.
com/2010/09/19/a-sales-tax-when
-you-sell-your-home/


and this one....http://www.spokesman.com/sto
ries/2010/mar/28/health-laws-he
avy-impact/

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Bells are not always audible!!

Thursday, October 28, 2010

John was in the fertilized egg business.

He had several hundred young layers (hens), called 'pullets,' and ten roosters to fertilize the eggs.

He kept records, and any rooster not performing went into the soup pot and was replaced.

This took a lot of time, so he bought some tiny bells and attached them to his roosters.

Each bell had a different tone, so he could tell from a distance, which rooster was performing.

Now, he could sit on the porch and fill out an efficiency report by just listening to the bells.

John's favorite rooster, old Butch, was a very fine specimen, but this morning he noticed old Butch's bell hadn't rung at all!

When he went to investigate, he saw the other roosters were busy chasing pullets, bells-a-ringing, but the pullets, hearing the roosters coming, would run for cover.

To John's amazement, old Butch had his bell in his beak, so it couldn't ring.

He'd sneak up on a pullet, do his job and walk on to the next one.

John was so proud of old Butch, he entered him in the Saint LawrenceCounty Fair and he became an overnight sensation among the judges.

The result was the judges not only awarded old Butch the "No Bell Piece Prize," but they also awarded him the "Pulletsurprise" as well.

Clearly old Butch was a politician in the making.

Who else but a politician could figure out how to win two of the most coveted awards on our planet by being the best at sneaking up on the unsuspecting populace and screwing them when they weren't paying attention.

Vote carefully this fall, the bells are not always audible

  
  Member Comments About This Blog Post:

ROSEACLARK 11/1/2010 5:02PM

    Good one!!!

Rosie

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BACONLADY 10/29/2010 8:54AM

    That's so funny!!

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ELSEEBEE 10/29/2010 6:58AM

    Loved it!

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ROSEWCI 10/28/2010 9:40PM

    emoticon got it!

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Bells are not always audible!!

Thursday, October 28, 2010

John was in the fertilized egg business.

He had several hundred young layers (hens), called 'pullets,' and ten roosters to fertilize the eggs.

He kept records, and any rooster not performing went into the soup pot and was replaced.

This took a lot of time, so he bought some tiny bells and attached them to his roosters.

Each bell had a different tone, so he could tell from a distance, which rooster was performing.

Now, he could sit on the porch and fill out an efficiency report by just listening to the bells.

John's favorite rooster, old Butch, was a very fine specimen, but this morning he noticed old Butch's bell hadn't rung at all!

When he went to investigate, he saw the other roosters were busy chasing pullets, bells-a-ringing, but the pullets, hearing the roosters coming, would run for cover.

To John's amazement, old Butch had his bell in his beak, so it couldn't ring.

He'd sneak up on a pullet, do his job and walk on to the next one.

John was so proud of old Butch, he entered him in the Saint LawrenceCounty Fair and he became an overnight sensation among the judges.

The result was the judges not only awarded old Butch the "No Bell Piece Prize," but they also awarded him the "Pulletsurprise" as well.

Clearly old Butch was a politician in the making.

Who else but a politician could figure out how to win two of the most coveted awards on our planet by being the best at sneaking up on the unsuspecting populace and screwing them when they weren't paying attention.

Vote carefully this fall, the bells are not always audible

  


Bells are not always audible!!

Thursday, October 28, 2010

John was in the fertilized egg business.

He had several hundred young layers (hens), called 'pullets,' and ten roosters to fertilize the eggs.

He kept records, and any rooster not performing went into the soup pot and was replaced.

This took a lot of time, so he bought some tiny bells and attached them to his roosters.

Each bell had a different tone, so he could tell from a distance, which rooster was performing.

Now, he could sit on the porch and fill out an efficiency report by just listening to the bells.

John's favorite rooster, old Butch, was a very fine specimen, but this morning he noticed old Butch's bell hadn't rung at all!

When he went to investigate, he saw the other roosters were busy chasing pullets, bells-a-ringing, but the pullets, hearing the roosters coming, would run for cover.

To John's amazement, old Butch had his bell in his beak, so it couldn't ring.

He'd sneak up on a pullet, do his job and walk on to the next one.

John was so proud of old Butch, he entered him in the Saint LawrenceCounty Fair and he became an overnight sensation among the judges.

The result was the judges not only awarded old Butch the "No Bell Piece Prize," but they also awarded him the "Pulletsurprise" as well.

Clearly old Butch was a politician in the making.

Who else but a politician could figure out how to win two of the most coveted awards on our planet by being the best at sneaking up on the unsuspecting populace and screwing them when they weren't paying attention.

Vote carefully this fall, the bells are not always audible

  


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