Hi Gwen! I figured you knew how to clear your (PC) history. I feel lucky... I'm not having SP issues. I wonder what the common denominator is, between you & the others having trouble. PC or Mac? Windows 7, 8, 10? I haven't upgraded to 10. I was worried it could create problems. (I'm a Techie from past career) It's not necessarily SP, but it could be. I will light a candle & say a prayer for the problem to go away.