thank you all for your wonderful feedback, I have shown my advisors your comments. It is so important to me to be different, and to gain the customers trust. I run the service department at a chevy dealership, and being a woman i can tell you that the first thing i notice is the unfair assumption that you dont know what you are talking about, so i make it a point to see that we dont do that, we take our customers in the shop to their car and show them any work that needs to be done, visual is better than verbal, we do offer courtesy rides, and loaners if we have them, and every day of the week i offer a new special, on wed, there are free in house manicures, monday is pet day and so on and so on. I thank you again for your comment on what we need to not do.
It takes forever to have work done and they don't wash my car like my last dealership used to. I would think if you want one of your cars to leave your building or parking lot, you would want it to look as good as new.
Fitness Minutes: (148,438)
5,705 2/9/13 9:52 P
None! We live in a small community. Our car repair is down the street at the end of our block. We've been with them for 35 years.
oh my pet peeve is taking my car to a dealership or garage... and I need to do it now and I always hate to go and always wait to the last minute.
I had oil changed in October at Mr. Tire ( I don't drive that much so it takes awhile for 3,000 miles) my inspection was due in Jan... when oil was changed I had coupon for that service which included tire rotation, and either free wipers or air filter...... fine! so they said wipers and filter were fine did I just want to take one with me after the service? ok so I said give me the air filter. January I take the car for inspection and they tell me I needed wipers ( which were FINE in October) and they want $30 to put a license plate light bulb in! SERIOUSLY??? $30??? well they said it was $10 for the bulb the rest was labor...... $20 LABOR??? FOR A LIGHT BULB??? and why were wipers that were fine in October not good enough to pass inspection in January????? arrrrrrrrrrrggggggggghhhhhhh!!!
Plus I'm waiting in a molded plastic chair...... off a room filled with stinky rubber tires (and the smell gives me headaches) ..... in an area the size of a very small closet! and not heated in winter! They offered me free coffee that looked like it had been burning in that pot for a week! I'd have dropped it off and went back to get it but there was snow and I didn't want to have to walk in it and walk back.......... oh yeah why wouldn't I want to do this every day of my life?
Right now the check engine light is on ( needs thermostat sensor according to webMD) and the car is leaking (probably thru the sunroof) taking it into a car wash is out of the question ... it's a 2005 car with just over 35,000 miles! and I dread........ and I MEAN SERIOUSLY DREAD taking this car to the dealership to be fixed! this is the dealership that when I had not even 20,000 miles on the car failed it for inspection saying it needed 4 new tires! OMG THEY ARE NEW TIRES!!!!! they didn't even have 20,000 miles!!!! I took the car to a regular garage and it passed inspection fine..... no issue with the tires...... I wrote complaining about the service at dealership and they said too bad...... they stand by their decisions.....
I HATE getting my car serviced!!!!!!!!! hate it!!!!!!!!!
Just wondering about whether of not they are telling me the truth about repairs that are needed
Fitness Minutes: (99,808)
2/8/13 1:49 P
I don't take my car to the dealership (except for recall stuff). Once it was out of warranty, I have a mechanic I trust. Been using him for many years and he is very honest.
my car was at the dealership for something because I was having an issue when I was driving home from work, so I pulled in the dealership. The dealership gave me a list of thousands of dollars of repairs that needed to be done. DH took the list to our mechanic. He told us what to allow the dealership to do so we could get the car to him. Then he told us what HAD to be done and what could wait, and what really was not necessary. Saved us a TON of money.
I really do not like car dealerships at all. I have had way too many bad experiences buying cars. One time I actually had to threaten to call the cops to get my car keys back from a salesjerk!
My last 3 vehicles have all been bought as 'inside deals' with people I know and trust. Those connections are all gone now, so I seriously hope my little Celica keeps going for a LOOOOONG time.
2/8/13 1:21 P
Upselling. I don't need the belt/gasket/filter/valves/transmission flush or whatever you want to sell today.
Fitness Minutes: (11,796)
5,855 2/8/13 11:29 A
Taking the time to make an appointment for standard service and still have to wait an hour or two before my car is even moved to a techs stall.
Fitness Minutes: (1,081)
2/8/13 11:12 A
Please talk to me as if I am somewhat intelligent. I do know something about car. Tell me exactly what's going on and what needs to be done. DON"T just assume that I won't understand. Please call and let me know when it's ready and how much it is. Actually please call before you do any work at all. Money is limited and I need to prepare.
Fitness Minutes: (82,255)
2/8/13 10:59 A
I really get hot under the collar when the sales people automatically assume I don't know anything about cars! I actually know quite a bit and ask questions quite frequently.
Also, if my car isn't going to be ready when you said, please call and let me know a couple hours ahead of time not 10 minutes before! Just courtesy to me so that I can make other arrangements.
2/8/13 8:48 A
Dishonesty (was told by one place my car needed a "special" oil filter @ much higher price). At another shop; same job was about half the price because they didn't seem to think it was "special".
Additional work that may or may not be needed - this seems especially true if the person is female or less knowledgeable about vehicles.
Not checking back either with estimate or completion time - and making me keep calling back to see if the job has been completed.
Unfortunately all this was at one particular shop, although the "new" one does have a tendency to not return calls, etc., even though I do realize they are very busy; it's just a pain
First, make sure my car is as clean when you give it back as when I drove it in. I don't need to see your greasy fingerprints and shoe prints all over my dashboard, keys, carpet and seats.
When I bring something in to be repaired for the second (or third or fourth) time, admit that there may be something else wrong---don't just shrug your shoulders and ignore my questions. I had to get a window motor replaced 3 times in my last car---it was under warranty the first two times, and my husband had to argue with the service manager to even admit that they'd done it so many times before. I eventually paid the deductible for the warranty and then had to write to Chrysler to get that back...turns out this part has been giving them trouble for a long time.
Lastly, don't call me "honey" or talk to me like I'm stupid. I'm the one writing the check, remember?
Fitness Minutes: (760)
99 2/7/13 11:55 P
As someone who has worked in the industry, let me tell you folks it is a VERY dirty game out there and everyone plays it. Dealerships abuse the trust people have in their integrity (or lack thereof). Other shops prey on ignorance and fear. The best defence is to make good friends with someone who knows cars, or at least someone who knows the game. Buy them dinner, drinks, whatever it takes because it will save you money in the long run.
Everything that has been said I agree with. The dealer that I go to has adopted the practice of calling me when regular service is needed, like oil changes etc. At first it was nice but now they call every day until you bring your car in for service and it is usually early in the morning. I am a pretty responsible person. I only need one reminder, if that.
Fitness Minutes: (8,092)
204 2/7/13 2:01 P
Its a real nice car.
Fitness Minutes: (7,365)
3,083 2/7/13 1:38 P
Oh Ladies, do I agree with you!
I have an appointment tonight and am already bracing myself for what "supposed" services I need.
My other pet peeve is not so much waiting (because things come up) but not being informed about it in a timely manner. If I'm told it's going to be an hour, I should be updated a little before that if it's going to be considerably longer.
Another concern I have is courtesy drop-offs. While I appreciate that this service is offered, the car should depart ON time and consideration should be taken for people who cannot cannot be late for work. The dealership I used to go to said their courtesy shuttle left at 7:15 a.m. when in fact they insisted on it being filled before they left! It was usually after 7:30. I'm a teacher and my school (about five miles away) started at 7:45. I would always be late which left 35 kids without a teacher, or a colleague being inconvenienced. UGH. Obviously I don't go there anymore.
I do appreciate comfortable chairs, a table to work at, and the dealership I have now even has internet and computers available. A healthy food option (like apples) are really nice too.
We have to make an appointment to get our cars serviced at the local station. What bothers me is when I take my car in for a specific service and the service personnel are constantly trying to sell me on other services.
Recently, we went in for a service that was supposed to be $180, the service department called us 4 times to tell us of other things that could be wrong with the car. Those services all added up to about $800.
Fitness Minutes: (147,436)
2/7/13 1:14 P
Having the service men treat me like I know nothing about a car because I'm a woman.
I am a director of operations at a car dealership, I am always looking for ways to improve my service departments, sooo I am wondering what do you expect when you take your car in, what is something that can be done to keep your business.
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