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KELLY_SP SparkPoints: (102,080)
Fitness Minutes: (121,429)
Posts: 9,460
8/28/13 1:55 P

The instructions that I provided below will help you re-download the app at no cost if you had already done so before we began charging for it (which was back in Oct 2012)

Be well,
Kelly

Edited by: KELLY_SP at: 8/28/2013 (13:56)
BOBOMERENDA Posts: 66
8/28/13 1:48 P

Hi Kelly, thank you for the reply.
When I downloaded it, it was free of charge, I am pretty sure of it. So now to download it I will have to pay. Unless there is a "Lite" version and that's what I was using?
If there is no Lite version I just don't understand why they suddenly decided to charge for it.

KELLY_SP SparkPoints: (102,080)
Fitness Minutes: (121,429)
Posts: 9,460
8/28/13 1:12 P

Hello,

Here is some information that may help (if you have previously downloaded the app before)

Option A--Purchased from Google Play Store/Android Market
1. On your device, open the Google Play app.
2. Click the menu button on your phone.
3. From the options that appear, select "my apps."
4. At the top of the page, you will have the option of viewing installed or all apps. Click the button that says "all" to view all apps.
5. Scroll to find the app.
6. To the right of the app title, click the icon that says "free" to install it.

Option B--Purchased from Amazon
1. Open the Amazon Appstore App.
2. Click on the menu button on your phone.
3. Form the options that appear, select "my apps."
4. At the top of the page you have the option of viewing new, installed, or all apps. Click to view all apps.
5. Locate the SparkPeople app from that list and click to install.


Be well,
Kelly

BOBOMERENDA Posts: 66
8/28/13 12:50 P

I had the app for android on my phone for a long time. A few days ago I updated my system, so went to download the app again and... now I have to pay for it!
Since when this happened? I am so disappointed.

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