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HOLLEEHO Posts: 2,341
4/2/13 1:55 P

These were family computers but that is good to know about the work computers.

Thanks, Holly

ANARIE Posts: 13,124
4/2/13 1:44 P

Whose computer were you trying before? If it was an office computer, many businesses limit the sites you can access. Some of them consider SparkPeople a "social media" site and don't enable it (although if it's your workplace, they'll usually stop blocking if you ask and explain that it's a health maintenance program.)

HOLLEEHO Posts: 2,341
4/2/13 11:58 A

Jen,

Thanks for your reply. I just went to my husband's computer after he signed out and I signed in using my name and p/w and it worked. I can not retest the out of town computer but it is working now. Perhaps it was that he unchecked the "remember me" box at sign in as was mentioned as a suggestion. Thanks again to you and everyone else for responding so quickly. Regards, Holly

SPARK_COACH_JEN Posts: 64,608
4/2/13 10:47 A

Hi Holly

It shouldn't matter if you're still logged in from another location. Have you tried a number of other computers?

Coach Jen

FEDGIRL4 Posts: 2,168
4/2/13 10:43 A

Also remember, NEVER check the box that says "Keep Me Logged" on any main home page.

HOLLEEHO Posts: 2,341
4/2/13 10:42 A

Hi Jen,
It will not accept my log in and comes back up stating the info is incorrect. Could it be that I am logged in at home and when I go elsewhere the system sees me as on somewhere else? If this is the case, I will log out before I got to another location.

Appreciate you working with me.

-Holly

Edited by: HOLLEEHO at: 4/2/2013 (10:42)
SPARK_COACH_JEN Posts: 64,608
4/2/13 8:46 A

Hi Holly

When you put your username and password into the login box, what happens next?

Coach Jen

KKKAREN Posts: 12,753
4/2/13 8:32 A

I've never had this problem and always use someone else's computer when on vacation. Are you logged out on your computer?

HOLLEEHO Posts: 2,341
4/2/13 8:04 A

Good Morning,
I have tried to access SPARKPEOPLE from other people's computers here and at other locations and been unable to make my login and passwork gain access. Can you tell me what I am doing wrong? I want to do this so that I can use Food Tracker. Thanks in advance for any help with this. -Holly

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